Job Brief

The Project & Inside Sales Specialist, Energy proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction. This position provides our customers with a high level of service.

Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.

Graybar Canada is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. Graybar Canada operates more than 35 branches across Canada. As one of Canada's largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business.

Graybar Canada has an exciting career opportunity available. We are currently seeking a Project & Inside Sales Specialist - Energy to join our Central Regional Office in Kitchener, ON or our Atlantic Regional Office in Halifax, NS.

Graybar Canada offers a competitive compensation and benefits package including:

• No Evening or Weekend Shifts
• TELUS Health Virtual Care
• Cost shared Health and Dental Benefits
• Life & AD&D Insurance
• Employee Profit Sharing Program
• Long Term Disability Benefits
• Group RRSP Matching
• Corporate Fitness Membership Program
• Employee Share Purchase Program
• Computer Purchase Plan
• Tuition Reimbursement Program
• Service Awards Program

Position Summary:

The Energy – Project & Inside Sales Specialist proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction. This position provides our customers with a high level of service which includes

Major Responsibilities:

• Handle incoming and outgoing customer telephone calls courteously and professionally, with a mandate to solicit orders from the existing customer base.
• Prepare cost estimates for projects based on bills of materials and other information provided by customers within the time frame requested.
• Contact manufacturer representatives and vendors to obtain cost estimates and select appropriate materials for project requests.
• Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
• Assist and support Account Managers by providing technical support to customers and end-users and sharing information that will allow both parties to offer customers a total Graybar solution.
• Consult with clients and customers after the sale to resolve problems and provide support efficiently and effectively.
• Provide customer feedback to your manager in a timely fashion.
• Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
• Keep management informed of local competition and market conditions.
• Deal with product-related problems such as defective products, the return of products and warranty situations.
• Other duties may be assigned as needed.

Preferred Skills & Experience:

• Minimum Grade 12 education; however, a technical background or post-secondary education (i.e. Electrical Engineering Technologist) considered an asset. Experience or training in renewable energy or medium voltage is also a strength.
• Knowledge of electronic products and applications preferred.
• One to three years of related sales experience considered an asset.
• Must exhibit excellent time management and organizational skills to handle multiple quotations at any given time.
• Possess strong relationship building skills to cultivate and develop customer loyalty.
• Ability to work with all levels of employees and management, both internally and externally.
• Strong customer service and troubleshooting skills.
• Attention to detail mandatory.
• Exceptional conflict resolution, negotiation and objection handling skills.
• Basic mathematical skills.
• Excellent spoken and written communication skills.
• Must demonstrate honesty and integrity.
• Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
• Willingness to go the extra mile.
• Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.

We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.

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