Dig Insights is a tech-enabled research company that helps our clients - global consumer brands - move beyond consumer-centric to decision-centric. Our clients can then go to market with innovations that shift consumer decisions in their favor.

Our work is supported by the technologies that we leverage and create. This includes Upsiide, our proprietary innovation insights platform. Upsiide is a SaaS platform that reinvents how enterprise companies screen, optimize, and build a business case for innovation.

Our clients span verticals including FMCG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights leaders and data scientists. We work for a global client base out of offices in Toronto, Chicago, and London.

Our success is due to our strong commitment to our clients, and the creativity and dedication of our entire team. Since the beginning, we have been focused on building the smartest consumer insights company and that means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward. If you want to join a team that takes themselves just seriously enough to produce great work, we’d love to welcome you.

As we continue to grow, both geographically and in our expertise, we are looking for people who want to join a high-growth and highly collaborative company.

Senior Manager, Insights – About this role

Working closely with Managers, Analysts, Director and Senior Management on their team, we are looking for a team member at the Senior Manager level to provide essential support to their team to help execute and deliver client projects. The Senior Manager (5+ years) would have experience in a research role and will be responsible for moderating, project management and developing the research report including strategic insights/research findings to their Director and VP. The ideal candidate has demonstrated their research skills and knowledge, extremely high standards of analytical excellence, and client service capabilities in their previous role(s). They can be relied on for project updates, recommendations on additional analysis required, working with other Dig team members to develop solutions to any project related problems and troubleshoot any issues that arise. In addition to growing their fundamental skill set as a researcher, the Senior Manager at Dig is encouraged to take part in our company’s exciting culture and enjoy this dynamic stage in their career.

Your primary responsibilities will include, but are not limited to:

• Executing all aspects of a qualitative research project from start to finish. This includes project design, developing screener and guides, overseeing screener and online research programming and testing, facilitation of qualitative research, monitoring fieldwork and insights collection, performing analysis, and writing reports.
• Moderating one-on-one interviews and boards. Experience moderating focus groups is a plus.
• Overseeing project management and ensuring timely, quality deliverables at a high standard according to project design and business objectives.
• Performing secondary research to support primary research-based implications and develop topic expertise.
• Managing field suppliers to ensure that projects are delivered on time and on budget.
• Contributing to client meetings as an active participant in delivering superior client service.
• Act as contact in support of Senior Management.

Experience, Skills and Requirements:

• 5 + years (Senior Manager) of direct and relevant experience with the entirety of the project life cycle, understanding key milestones and project management tasks required at each stage.
• University Degree and/or Post-Graduate Certificate in a relevant field (Market Research, Business Insights, Marketing, Social Sciences or other)
• Excellent English communication skills, both written and oral are required.
• Fluency in French spoken and written is a plus.
• Screener, Discussion Guide and Report writing experience alongside ability to analyze Qual Insights.
• Moderation experience is an asset.
• Excellent skills in Microsoft Office Suite are required.
• Comfort with online qualitative tools is an asset, video and photo editing skills are a plus.
• Able to work within a fast-paced dynamic environment.
• Ability to meet tight deadlines, while maintaining close attention to detail.
• Ability to work independently and with a team, with solid time management and personal accountability for task completion.
• Entrepreneurial, proactive, and solutions oriented.
• Enjoys having conversations with others, naturally inquisitive and curious.

Work Perks:

• Hybrid working policy which gives the flexibility to employees to work remotely or in one of our office locations.
• Unlimited vacation policy.
• Reimbursement for health and wellness classes/memberships, and continuous learning.
• Medical Insurance.
• In-person and virtual social events such as poker night, paint night, trivia night and more!

To find out more about us visit us at www.diginsights.com & www.upsiide.com

Our culture is built on 5 core values: Energy, Excellence, Evolution, Equality and Empathy. We believe that our success is dependent on the diverse talents, skills, and ideas of its staff. We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGBTQ communities, and from people with disabilities.

We thank you for your interest in Dig Insights, however, only candidates who are chosen for an interview will be contacted.