Job ID: 57231

Job Category: Policy, Planning & Research

Division & Section: Toronto Court Services, TO Court Svcs Planning & Liaison Services

Work Location: Toronto South Court, 92 Front St. E. Hybrid in accordance with City of Toronto Hybrid Work Policy

Job Type & Duration: 1 Full-Time Permanent and 1 Full-Time Temporary 12 months

Salary: $94,905.00 - $128,386.00

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non Union

Number of Positions Open: 2

Posting Period: 18-July-2025 to 05-August-2025

Job Summary

The City of Toronto’s Court Services Division provides administrative and support services to the public using the Provincial Offences Courts in Toronto and four of the City's adjudicative boards: Administrative Penalty Tribunal, Toronto Licensing Tribunal, Toronto Local Appeal Body and Multi-Tenant House Licensing Tribunal.

Reporting to the Manager Business Planning Research & Intelligence, the Policy Planning & Project Advisor Court Services will provide strategic advice on policies and programs, management practices, and performance measures in order to advance the division's strategic initiatives. They will directly manage projects, conduct research activities and develop and analyze policy and program options for the consideration of the Manager, Executive Director of Court Services and senior management to improve the efficiency and effectiveness of service delivery related to programs, legislation and regulations for Court Services division's initiatives and projects.

Major Responsibilities:

• Develops and implements detailed plans and recommends policies/procedures regarding program specific requirements.

• Directly manages assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning.

• Leads various working groups and project teams responsible for policy development, program planning, and project execution in relation to divisional and corporate initiatives.

• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.

• Leads policy studies of the division and coordinates and assists policy development in the field of court and tribunal services.

• Consults and provides strategic advice to the Executive Director and Senior Management Team regarding research, reports, and divisional/corporate initiatives.

• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.

• Develops options for policies, management practices, strategic plans, performance measures, and recommends changes to support management functions and improve efficiency and effectiveness of service delivery.

• Provides technical expertise supporting the planning and execution of projects within the division.

• Controls and maintains project funding, scheduling, and scoping requirements. Provides advice based on data/research to support decision making at inception.

• Facilitates group discussions to determine key performance indicators, and documents and validates them through the approval process.

• Assists in resolving policy and administrative issues by liaising directly with senior staff across the organization for the Administrative Penalty System and other divisional projects.

• Gathers relevant information and performs analysis on a wide range of data and issues, often of a high profile and sensitive nature, and in consultation with senior management team members of Court Services.

• Analyzes the potential impact of proposed legislation and regulations and recommends changes to policies or procedures to comply with any changes in legal mandates.

• Facilitates, builds and maintains optimum working relationships with various internal stakeholders including other City divisions, other government agencies, and external stakeholders to formulate policies and strategies.

• Interacts with staff at all levels throughout the division and other City divisions including Revenue Services, Accounting Services, City Planning, Legal Services, Transportation Services, Municipal Licensing and Standards, and DCM offices, on the implementation of projects.

• Takes a leadership role in implementation of change management strategies in specific project related areas.

• Identifies emerging issues and responds to opportunities or unplanned events.

• Develops and drafts presentations for the Executive Director and Senior Management Team on corporate/cluster/divisional initiatives and/or other required topics for meetings with senior staff, elected officials, key stakeholders, and the public.

• Drafts reports for the Manager, Business Planning Research & Intelligence, Executive Director and senior management on sectional, divisional and corporate polices, issues, projects and related matters.

• Prepares reports for senior management, supporting recommendations on changes in Court Services including appropriate staffing levels, resource allocation, and system changes.

• Deals with confidential and sensitive information affecting operations, assets and resources.

• Participates on various committees and project teams as a divisional representative for Court Services.

• Attends strategic meetings to ensure the interests of the division are represented in a coordinated fashion.

• Manages input into the City's Agenda Management System and attends strategic Agenda Forecasting System meetings to ensure the interests of the division are represented in a coordinated fashion.

• Assists in ensuring that the Executive Director of Court Services, project steering committee members and Senior Management Team are fully briefed on matters, in a timely, accurate and comprehensive manner.

• Drafts responses to and provides advice in the development of briefing materials, committee reports, policy documents and other material.

• Participates in RFQ/RFP procurement processes.

• Provides strategic advice and assists in the preparation of terms of reference as may be necessary, for public consultation and communications related activities, for internal and consultant assignments related to the execution of Administrative Penalty System and other divisional projects.

• Maintains a continuous and thorough knowledge of current corporate and other divisional and cluster issues and initiatives.

• Ensures work is undertaken in a manner that complies with and supports City compliance with the Ontario Occupational Health and Safety Act (OHSA), other relevant codes and regulations and City policies. The above reflects the general details considered necessary to perform the principle functions and shall not be construed as a detailed description of all the work requirements inherent in the job.

Key Qualifications:

• Post-secondary education in Public Policy & Administration, Business Administration, etc. and/or an equivalent combination of education and experience.

• Experience in managing and evaluating divisional policies and procedures.

• Considerable experience in conducting research, analysis, interpreting data, summarizing findings and creating graphic presentations.

• Experience as a project leader; identifying needs, initiating, coordinating and managing the implementation of solutions, while evaluating risk.

• Experience in program development, performance measurement, policy/procedures development, and quality standards development.

• Ability to communicate and network effectively and diplomatically with all levels of staff, elected officials, external agencies and the public.

• Superior analytical, conflict resolution and problem-solving skills, with the ability to develop and recommend effective solutions.

• Ability to lead staff teams and consult stakeholders in the development and implementation of standards, procedures, etc.

• Ability to research, develop and implement policies and procedures to ensure consistent practices in accordance with Council and the corporate direction.

• Ability to present plans, programs and procedures clearly and efficiently, both in writing and verbally, to a variety of audiences.

• Knowledge of purchasing procedures, By-laws, policies and guidelines.

• General knowledge of government legislation in the areas of employment, occupational health and safety, labour and human rights.

• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplace.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during theapplication process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.