3PL & Office Coordinator
Top Benefits
About the role
3PL & Office Coordinator – OK Tire Corporate Office in South Surrey, BC
OK Tire has been part of the Canadian landscape since 1953. Today, our network includes over 300 independently owned and operated franchises across all 10 provinces. As we continue to grow, we’re looking for energetic, organized, and detail-oriented individuals to help us support our operations and network.
The Opportunity
We are currently hiring a 3PL Coordinator, based at our Head Office. This hybrid role is ideal for a highly organized individual who thrives in a dynamic environment and enjoys balancing logistics coordination with administrative and office support responsibilities. You will act as the central point for coordinating inbound and outbound transactions related to third-party logistics (3PL), and act as the first line of support for e-commerce customer inquiries. This position plays a critical role in ensuring smooth operational processes and an exceptional experience for both internal stakeholders and external partners.
Duties & Responsibilities
3PL & Supply Chain Coordination
- Coordinate sales order processes (OEET) for warehouse 93 (stock orders) and 94 (national accounts), including order creation, verification, and fulfillment
- Monitor EDI alerts and GT Portal to ensure real-time response to incoming transactions
- Manage inventory reconciliation by collaborating with GT to ensure transfer accuracy
- Support product master maintenance (ICSP/ICSW), EHF fees, and rebate records
- Liaise with Bridgestone for PO creation, order receiving, and inventory updates
- Collaborate with Finance for vendor invoice matching and payment processing
E-commerce & Customer Support
- Act as the first point of contact for incoming e-commerce and customer service inquiries
- Route and escalate issues to appropriate internal departments for resolution
- Maintain logs and reports of customer feedback to support service improvement
Qualifications
Education:
- Post-secondary diploma or certificate in Business Administration, Supply Chain, Logistics, or equivalent experience
Experience:
- 2–4 years of experience in a logistics, office coordinator, or customer support role
- Experience with ERP systems (Infor CSD or equivalent) is an asset
- Familiarity with franchise operations or dealership networks considered a strong asset
Skills & Competencies:
- Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint)
- Strong organization and multi-tasking abilities
- Exceptional communication skills and customer-centric mindset
- Bilingualism (English/French) is considered a strong asset
- Comfortable working in a fast-paced, evolving environment
What does OK Tire offer?
- Competitive compensation
- Remote flexibility with in-office requirements
- Work with a growing, proudly Canadian brand
- Ongoing learning and career development opportunities
- Health, Dental, and Vision benefits
- Employee Assistance Program
- RRSP Matching Program
- Tire purchase program for friends and family
Job Type: Full-time
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
About OK Tire Stores Inc.
OK Tire has over 310 locations across Canada and offers all the benefits of a large franchise operation. Each store is independently owned and its owner decides what tire brands and mechanical services will be offered including: brakes, shocks, alignments, tune-ups, oil changes, exhaust, cooling systems and road service.
OK Tire operates nine regional warehouses across Canada to ensure the tires you want are available promptly.
OK Tire Stores Inc. was formed in 1953 by a group of independently owned and operated tire store retailers. The owners banded together to better serve the consumer by offering multiple brand selection of tires.
3PL & Office Coordinator
Top Benefits
About the role
3PL & Office Coordinator – OK Tire Corporate Office in South Surrey, BC
OK Tire has been part of the Canadian landscape since 1953. Today, our network includes over 300 independently owned and operated franchises across all 10 provinces. As we continue to grow, we’re looking for energetic, organized, and detail-oriented individuals to help us support our operations and network.
The Opportunity
We are currently hiring a 3PL Coordinator, based at our Head Office. This hybrid role is ideal for a highly organized individual who thrives in a dynamic environment and enjoys balancing logistics coordination with administrative and office support responsibilities. You will act as the central point for coordinating inbound and outbound transactions related to third-party logistics (3PL), and act as the first line of support for e-commerce customer inquiries. This position plays a critical role in ensuring smooth operational processes and an exceptional experience for both internal stakeholders and external partners.
Duties & Responsibilities
3PL & Supply Chain Coordination
- Coordinate sales order processes (OEET) for warehouse 93 (stock orders) and 94 (national accounts), including order creation, verification, and fulfillment
- Monitor EDI alerts and GT Portal to ensure real-time response to incoming transactions
- Manage inventory reconciliation by collaborating with GT to ensure transfer accuracy
- Support product master maintenance (ICSP/ICSW), EHF fees, and rebate records
- Liaise with Bridgestone for PO creation, order receiving, and inventory updates
- Collaborate with Finance for vendor invoice matching and payment processing
E-commerce & Customer Support
- Act as the first point of contact for incoming e-commerce and customer service inquiries
- Route and escalate issues to appropriate internal departments for resolution
- Maintain logs and reports of customer feedback to support service improvement
Qualifications
Education:
- Post-secondary diploma or certificate in Business Administration, Supply Chain, Logistics, or equivalent experience
Experience:
- 2–4 years of experience in a logistics, office coordinator, or customer support role
- Experience with ERP systems (Infor CSD or equivalent) is an asset
- Familiarity with franchise operations or dealership networks considered a strong asset
Skills & Competencies:
- Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint)
- Strong organization and multi-tasking abilities
- Exceptional communication skills and customer-centric mindset
- Bilingualism (English/French) is considered a strong asset
- Comfortable working in a fast-paced, evolving environment
What does OK Tire offer?
- Competitive compensation
- Remote flexibility with in-office requirements
- Work with a growing, proudly Canadian brand
- Ongoing learning and career development opportunities
- Health, Dental, and Vision benefits
- Employee Assistance Program
- RRSP Matching Program
- Tire purchase program for friends and family
Job Type: Full-time
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
About OK Tire Stores Inc.
OK Tire has over 310 locations across Canada and offers all the benefits of a large franchise operation. Each store is independently owned and its owner decides what tire brands and mechanical services will be offered including: brakes, shocks, alignments, tune-ups, oil changes, exhaust, cooling systems and road service.
OK Tire operates nine regional warehouses across Canada to ensure the tires you want are available promptly.
OK Tire Stores Inc. was formed in 1953 by a group of independently owned and operated tire store retailers. The owners banded together to better serve the consumer by offering multiple brand selection of tires.