Staff - Union

Job Category

CUPE 116

Job Profile

CUPE 116 Salaried - LAN Installation and Repair Serviceperson

Job Title

LAN Installation and Repair Serviceperson

Department

UBC IT | Network | Operations

Compensation Range

$5,641.00 - $6,053.00 CAD Monthly

Posting End Date

July 31, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Ongoing

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

LAN Installation and Repair Serviceperson participates in testing and physical installation and provide assistance with implementation, maintenance and documentation of campus Local Area Networks (LANs).

Organizational Status

Works within the Network Infrastructure Services unit as of a team providing support for UBCNET and Campus VoIP Service. Reports to the Manager under the UBC NETwork and Infrastructure Facilities unit. Works with other teams within UBC IT to support campus enterprise network services. Works with other campus IT units, IT units at other universities and institutions, the research community and other customers.

Work Performed

• Participates in testing and physical installation of Local Area Networks (LANs) Edge equipment on campus, conducts Tier 1 troubleshooting of problems and performs associated repairs. This is facilitated via Network Orchestration tools that are both vendor supplied and internal toolsets.
• Responsible for producing Change Advisory documentation for service impacting Access Layer network maintenance and upgrades.
• Responsible for Networking Inventory upkeep for both projects and Capital renewal programs utilizing vendor software and internal spreadsheets.
• Provides recommendations, maintenance and documentation on campus LAN installations. This includes providing installation estimates to clients, making implementation recommendations based on infrastructure and client needs, ordering of LAN equipment, loading upgraded LAN equipment software and maintaining documentation of diagrams and a database of user ports and equipment installed on campus.
• Provide Layer 2 network analytics enabling network forecasting, future performance and capacity planning.
• Assist with Access Layer Network equipment selection and implementation decisions.
• Assist Network Wireless staff to configure, install, document and maintain Access Layer campus wireless equipment.
• Perform moves, adds and changes to campus VoIP phone sets.
• Provisioning and commissioning fiber optic circuits. Provide inter-building fiber optic patching and testing, to the latest University standards.
• Carries out any other related duties as required in keeping with the qualifications and requirements of this position.

Consequence of Error/Judgement

Determines the sequence of work, the work methods and decides how best to complete installation and repair work based on technical knowledge of the IT/telecommunications field, industry standards and related departmental guidelines and policies.

Failure to complete work appropriately may result in Network operation failure, impacting the business continuity of the University; customer inconvenience and additional costs to correct errors.

Supervision Received

Works under general supervision in accordance with departmental policies and procedures.

Supervision Given

None.

Minimum Qualifications

High school graduation and two years technological training in a relevant program. Two years relevant experience or the equivalent combination of education and experience.

• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.

• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications

• Experience supporting enterprise LANs, large campus networks, and network operations preference given to Cisco networking).
• Experience supporting VoIP systems and VoIP installations.
• Working knowledge in the following Networking disciplines: Cisco Edge Networking concepts and Cisco VoIP concepts.
• IT TIA/EIA Wiring standards.
• Network Management Systems: Intermapper, SNMP.
• Support Systems: DNS, DHCP, Windows. Filemaker, Visio.
• Excellent Trouble shooting skills.
• Demonstrated strong communication, collaboration and problem-solving skills.