Service Coordinator (Dispatcher) IT Helpdesk MSP
Top Benefits
About the role
Company Overview
XBASE Technologies, established in 1988, specializes in providing outsourced IT support solutions tailored for small to medium-sized organizations in the Greater Toronto Area. Our mission is to deliver enterprise-level quality support services that empower SMBs to thrive in a competitive landscape.
Summary
We are seeking a Service Dispatcher to join our dynamic team at XBASE Technologies. In this role, you will be pivotal in coordinating technical support services and ensuring timely responses to client needs. Your contributions will directly impact our ability to provide exceptional service and maintain our reputation for quality.
Responsibilities
- Coordinate and schedule service requests from clients efficiently and effectively.
- Communicate with technicians and clients to ensure timely service delivery.
- Monitor and track the status of service requests using our ticketing system.
- Assist with troubleshooting technical issues as needed, providing first-level support.
- Maintain accurate records of service activities and client interactions.
- Collaborate with team members to optimize service processes and improve client satisfaction.
Requirements
- Proven experience in a technical support or dispatch role is preferred.
- Excellent communication skills for effective interaction with clients and team members.
- Familiarity with HALO or similar ticketing systems is a plus.
- Ability to work well under pressure and manage multiple tasks simultaneously.
If you are passionate about technology and customer service, we invite you to apply today and become a vital part of our team at XBASE Technologies!
Job Type: Full-time
Pay: From $37,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Language:
- Perfect English (required)
Work Location: In person
About XBASE Technologies
A Toronto-based Managed Service Provider, XBASE Technologies helps organizations and their employees power through IT challenges so they thrive in whatever the digital world throws at them.
XBASE has been servicing the Greater Toronto Area since 1988. We provide IT Support to Financial Services, Not-for-Profits, Manufacturing, Insurance, Healthcare, Business Services, Real Estate and more.
XBASE's 24 X 7 Cloud / Hosting Services provide core infrastructure, storage, backups and disaster recovery at multiple independently-owned Data Centres. We have a Certified team of experts in Virtualization (VMware Enterprise), as well as Migrations, Exchange, and Active Directory (Microsoft Gold). Additional advanced partnerships with Dell, Veeam, Citrix, Cisco, Lenovo and HP.
No long term contracts make for an easy transition should your business needs change. Mitigate business risks, control monthly IT expenses, prepare with Disaster Recovery, and grow your business.
Service Coordinator (Dispatcher) IT Helpdesk MSP
Top Benefits
About the role
Company Overview
XBASE Technologies, established in 1988, specializes in providing outsourced IT support solutions tailored for small to medium-sized organizations in the Greater Toronto Area. Our mission is to deliver enterprise-level quality support services that empower SMBs to thrive in a competitive landscape.
Summary
We are seeking a Service Dispatcher to join our dynamic team at XBASE Technologies. In this role, you will be pivotal in coordinating technical support services and ensuring timely responses to client needs. Your contributions will directly impact our ability to provide exceptional service and maintain our reputation for quality.
Responsibilities
- Coordinate and schedule service requests from clients efficiently and effectively.
- Communicate with technicians and clients to ensure timely service delivery.
- Monitor and track the status of service requests using our ticketing system.
- Assist with troubleshooting technical issues as needed, providing first-level support.
- Maintain accurate records of service activities and client interactions.
- Collaborate with team members to optimize service processes and improve client satisfaction.
Requirements
- Proven experience in a technical support or dispatch role is preferred.
- Excellent communication skills for effective interaction with clients and team members.
- Familiarity with HALO or similar ticketing systems is a plus.
- Ability to work well under pressure and manage multiple tasks simultaneously.
If you are passionate about technology and customer service, we invite you to apply today and become a vital part of our team at XBASE Technologies!
Job Type: Full-time
Pay: From $37,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Language:
- Perfect English (required)
Work Location: In person
About XBASE Technologies
A Toronto-based Managed Service Provider, XBASE Technologies helps organizations and their employees power through IT challenges so they thrive in whatever the digital world throws at them.
XBASE has been servicing the Greater Toronto Area since 1988. We provide IT Support to Financial Services, Not-for-Profits, Manufacturing, Insurance, Healthcare, Business Services, Real Estate and more.
XBASE's 24 X 7 Cloud / Hosting Services provide core infrastructure, storage, backups and disaster recovery at multiple independently-owned Data Centres. We have a Certified team of experts in Virtualization (VMware Enterprise), as well as Migrations, Exchange, and Active Directory (Microsoft Gold). Additional advanced partnerships with Dell, Veeam, Citrix, Cisco, Lenovo and HP.
No long term contracts make for an easy transition should your business needs change. Mitigate business risks, control monthly IT expenses, prepare with Disaster Recovery, and grow your business.