Clarion Medical Technologies, a Richards Packaging company, specializes in surgical, vision and aesthetic healthcare medical devices. Some of these products include laser technologies, diagnostic tools for early disease detection and advanced imaging systems. At Clarion, we are dedicated to empowering healthcare providers with the tools and expertise to deliver outstanding patient outcomes, while shaping the future of medical technology and aesthetics in Canada.

Why join Clarion:

• Generous compensation package including a competitive base salary and variable compensation
• Fantastic extended healthcare benefits for you and your family
• Extended personal spending account to be used on health and wellness such as gym memberships
• Pension plan with employer match contributions
• Paid vacation time and personal days
• Monday-Friday day shift operations with work/life balance at the forefront
• Mentorship, professional development, and commitment to career planning
• Paid education and training programs
• Lunch & learns, volunteer time and a focus on supporting our community
• Collaborative, open concept office
• And so much more!

About the Role:

Reporting to the Customer Service Manager, the Bilingual Customer Service Representative will play a vital role in managing product and order inquiries—focusing heavily on consumables—while supporting the full customer order lifecycle with accuracy, care, and professionalism. You will work closely with Procurement, Warehouse, Finance, Sales, and Quality/Regulatory teams. You'll not only enter orders and process returns—you’ll help strengthen the entire supply chain by identifying gaps, solving issues, and creating smooth, customer-focused processes.

The successful applicant will:

• Process incoming orders, credits, RMAs, and incident reports in line with SOPs and GMP practices.
• Support sales and product promotions by ensuring customers are informed at point-of-order.
• Maintain accurate client files, payment terms, pricing, and authorizations.
• Escalate issues such as stockouts, delivery delays, or product discrepancies.
• Collaborate with Sales, Operations, Finance, and Customer Service teams to ensure timely order fulfillment.
• Provide exceptional support via phone and email and assist with occasional reception coverage.
• Participate in cross-functional initiatives to improve customer service processes.
• Suggest operational improvements and take part in improvement groups.
• Ensure accurate data entry and support for customer accounts and service documentation.

We are seeking a candidate with the following experience and attributes:

• Secondary School Diploma (required).
• Post-secondary education or relevant certification an asset.
• Minimum 3 years of customer service experience, ideally in medical, aesthetic, or health-related industries.
• Experience with ERP systems (Great Plains is a plus), proficiency in Microsoft Office Suite.
• Bilingual: English and French (spoken and written).
• Strong attention to detail, problem-solving ability, and commitment to teamwork.
• Comfortable handling high volumes and tight timelines while maintaining professionalism.
• Positive, approachable, and calm under pressure.

Clarion Medial Technologies is an equal-opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process.