Escape Manor has a massive new dining, cocktail and gaming lounge in the heart of downtown Ottawa. The 11,000 square foot, 600-person capacity Manor Lounge and Escape Manor hybrid location serves upscale casual dining, scratch cocktails, craft beer, games, puzzles, escapes, a Bocce court and a whole new gamified way to experience darts. The Manor is seeking top talent to usher this new offering into the roaring twenties of human reconnection.

The Manor Lounge offers brunch, lunch, and dinner and will host multiple group functions and events. Delectable shareables, surprise & delight features and group menus will impress and wow the 60-seat lounge, 40-seat parlour, 20-seat bar and the 100-seat patio.

Escape Manor is putting the fun back into hospitality and needs a fantastic dedicated and hardworking Administrative Assistant to join our team.

JOB SUMMARY: The Administrative Assistant will be responsible for all administrative aspects of the business, including systems management, ordering supplies, scheduling staff, responding to guest inquiries and reservations, and managing day-to-day human resources documentation.

KEY RESPONSIBILITIES / MANAGEMENT TASKS:

The Business:

• Manage all administrative aspects of the operation reporting to the General Manager
• Help establish “Escape Manor” as a premiere entertainment brand in the city
• Understand budgets, forecasts and other operational targets
• Prepare weekly and monthly reports for the management team
• Assist the management team in various aspects of the business

People:

• Assist with recruitment, hiring, training, and performance management (using HR files)
• Facilitate on-boarding documentation
• Prepare bi-weekly payroll reports for payroll provider
• Schedule employees and determine optimal staffing levels while managing labour costs
• Create and oversee staff activity committee

Facilities and Systems:

• Schedule and coordinate deliveries and contractor visits
• Help keep the venue in pristine shape, including front and back of house areas
• Be an expert on brand standards, systems (POS, HR) and software and marketing tools
• Ensure venue is fully stocked with all necessary supplies and backups
• Work with vendor representatives to develop strong account relationships

Administration and Record-keeping:

• Maintain files and development plans for front-line staff
• File and maintain receipts
• Print and install marketing materials and menus provided by marketing department
• Prepare month-end cash flow reports
• Manage cash out & tip-outs for the venue

Guest Services and Other

• Daily review and response to site-specific guest correspondence (email, voicemail)
• Assist with responding to guest reviews on Social Media Platforms
• Other management tasks as assigned or required from time to time
• Act as an ambassador for Escape Manor at all timesletter detailing your relevant experience.

Job Types: Part-time, Permanent

Pay: From $20.00 per hour

Expected hours: 20 – 30 per week

Additional pay:

• Overtime pay

Benefits:

• Company events
• Discounted or free food
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Restaurant management: 2 years (preferred)
• Administrative: 3 years (preferred)

Language:

• French (preferred)

Licence/Certification:

• Smart Serve (required)

Work Location: In person