Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.

Relay is on an exciting growth path and we are looking for an exceptional Director of Product to join our team and play a pivotal role in shaping the future of our product. As the Product Team leader, you'll have the rare opportunity to: refine and drive the product strategy; scale and nurture a high-performing product organization; and help bring our vision to life for millions of small and mid-sized businesses.

What You'll Be Doing

• Team Leadership & Growth: Build and scale a high-performing product team by assessing current team composition, recruiting top talent, and fostering a culture of excellence, collaboration, and continuous improvement.
• Roadmap Development: In collaboration with the COO, refine the product roadmap, balancing short-term deliverables with long-term strategic initiatives. Ensure that product development delivers a measurable impact and is communicated across the organization.
• Product Operations: Refine and develop product development processes, bringing in modern tools and methodologies, including those that leverage AI, to optimize the efficiency and effectiveness of the team.
• Cross-Functional Collaboration: Partner closely with engineering and other functional teams to define, prioritize, and operationalize new product features and initiatives. Strengthen relationships between Product and other departments, ensuring seamless collaboration and execution.
• Revenue Diversification: Lead the launch of new revenue-generating products that diversify Relay’s platform, expanding the product portfolio and ensuring the company’s growth trajectory.

Who You Are

• At least 5 years of experience managing and growing a team of Product Managers with diverse experiences
• Proven experience in shaping product vision and translating strategy into actionable plans
• Track record of launching successful B2B software products from conception to market entry and growth, ideally with some experience building for SMB customers
• Experience operating in a fast-paced startup environment, demonstrating agility, resourcefulness, and adaptability
• Proven comfort with ambiguity and rapid decision-making
• Exceptional communication skills with the ability to convey complex concepts clearly to different audiences (engineering, executives, customers, investors)
• Track record of aligning cross-functional teams effectively (engineering, design, marketing, risk, etc.)
• Skilled in using analytics, customer insights, and market research to drive decisions and prioritize roadmaps
• Strong proficiency in analytics tools, KPI setting, and performance tracking

Bonus Points

• Fintech or Financial Services experience
• Technical background or ability to comfortably discuss technical issues with engineering leadership (although deep technical expertise is not essential)
• Experience implementing AI tooling to improve Product Management efficiency, or provide customer value

Our Commitment to You

• Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
• Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
• Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
• Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
• Hybrid work environment: we value meaningful collaboration and connection at our Toronto office twice a week, with lunch, snacks, and beverages on us.
• Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
• Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
• Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
• Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.

The Interview Process

• Stage 1: A 60-minute video call with a member of our Talent team (Google Meets)
• Stage 2: A 60-minute video call with the hiring manager, our COO (Google Meets)
• Stage 3: A 45-minute video call with a member of our Leadership team (Google Meets)
• Stage 4: A 60-minute Case Study panel interview over video call (Google Meets)

Why Relay Might Be the Perfect Fit For You

• You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it.
• You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
• You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
• You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You’re excited about stepping into the unknown and navigating new terrain to create something better alongside your team.
• You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself.
• You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
• You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together.
• You’re here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too.

Our Promise We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take chances, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay.

What’s Important To Us Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit.

At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.

We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.