Who you are

• You enjoy connecting with people. You know the definition of empathy without checking Wikipedia and put it into practice daily
• You’re passionate about customer success management and customer support. You have experience in customer success management or account management. Sales experience is highly valued
• You have business acumen and enjoy advising customers and consultative selling
• You take ownership. You are filled with passion to take responsibility and to make things happen. You are an energetic self-starter who wants to make a tangible impact on a rapidly growing product and company
• You are a team player. You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest, and respectful — and you are ready to have a lot of fun
• You are fluent in English. Speaking Spanish is a plus

What the job involves

• You own the customer journey and build deep relationships with your book of business
• From onboarding through renewal (and everything in between), you guide your customers every step of the way
• You make sure they feel supported, confident, and get maximum value from Filestage
• You’re not just a point of contact—you’re a trusted partner who drives product adoption, encourages feature discovery, and helps customers see the long-term value of Filestage
• You help them celebrate wins, identify growth opportunities, and make renewals and expansions feel like the natural next step
• You develop success plans that actually drive success
• You work closely with each customer to understand their goals, challenges, and workflows
• Then you build strategic success plans tailored to their industry, use case, and business priorities, helping them hit their targets with Filestage
• You spot risks before they become an issue
• You keep a close eye on customer health, using data and insights to identify risks and opportunities early
• Whether it’s low engagement or an upsell opportunity, you take action fast and thoughtfully
• You lead meaningful business reviews
• You regularly meet with key decision-makers for strategic check-ins, sharing insights, aligning on goals, and adjusting plans where needed to keep everyone moving forward
• You turn customers into experienced users
• You help customers become confident, experienced users of Filestage through personalized training, onboarding calls, webinars or support chats
• You make sure Filestage becomes part of their daily workflow
• Don't worry, our customers are friendly and don't bite
• You advocate for your customers
• You collaborate with Sales, Marketing, Product, Development and Support to bring the customer voice into every part of the business
• You’re always thinking ahead, suggesting improvements and championing ideas that will make their experience even better

Benefits

• Work from where you’re happiest 😊 - We’ve been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons
• Meet up at our team retreat ✈️ - We all travel together at least once a year, giving you the chance to have fun and get to know your teammates from around the world
• Create a workspace that suits you 💻 - You’ll get €1.500 to buy whatever you need to do your best work – including a computer, webcam, or standing desk
• Enjoy 36 days of holiday ☀️ - We all need a rest every now and then, so you’ll get plenty of time for city breaks, summer escapes, and everything in between
• Your development and wellness are important to us 🧘🏽- After 6 months in the company, we offer a personal development budget for you to invest in your own personal growth as well as a wellness budget for the gym, spa day or any other way that helps you look after yourself