Front Desk Agent and Night Auditor
Top Benefits
About the role
Job Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring the smooth operation of our front desk during the night shift. The ideal candidate will possess strong customer service skills, a welcoming demeanor, and the ability to handle various tasks efficiently while maintaining a high standard of professionalism.
Duties
- Greet and check-in guests upon arrival, ensuring a warm and friendly welcome.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Manage reservations and maintain accurate records in the hotel management system.
- Process guest payments and maintain cash handling procedures.
- Conduct nightly audits of financial transactions and prepare reports for management.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Collaborate with housekeeping and maintenance teams to address guest needs effectively.
- Monitor security systems and ensure the safety of guests during night hours.
Skills
- Previous experience in hotel or hospitality settings is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in phone etiquette and handling multi-line phone systems.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent organizational skills with attention to detail for managing reservations and audits.
- Ability to work independently during night shifts while maintaining a professional demeanor.
- Familiarity with front desk operations and guest services best practices is advantageous.
Wage:
- $18.60/HR
- Additional for night shifts
Join our team as a Front Desk Clerk/Night Auditor, where you will play a vital role in creating memorable experiences for our guests while ensuring operational excellence during the night shift!
Job Types: Full-time, Part-time
Pay: $18.60-$21.50 per hour
Benefits:
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed
Ability to commute/relocate:
- Nanaimo, BC V9S 1E3: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- What days are you available to work?
- Can you do night shifts?
Work Location: In person
Front Desk Agent and Night Auditor
Top Benefits
About the role
Job Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring the smooth operation of our front desk during the night shift. The ideal candidate will possess strong customer service skills, a welcoming demeanor, and the ability to handle various tasks efficiently while maintaining a high standard of professionalism.
Duties
- Greet and check-in guests upon arrival, ensuring a warm and friendly welcome.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Manage reservations and maintain accurate records in the hotel management system.
- Process guest payments and maintain cash handling procedures.
- Conduct nightly audits of financial transactions and prepare reports for management.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Collaborate with housekeeping and maintenance teams to address guest needs effectively.
- Monitor security systems and ensure the safety of guests during night hours.
Skills
- Previous experience in hotel or hospitality settings is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in phone etiquette and handling multi-line phone systems.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent organizational skills with attention to detail for managing reservations and audits.
- Ability to work independently during night shifts while maintaining a professional demeanor.
- Familiarity with front desk operations and guest services best practices is advantageous.
Wage:
- $18.60/HR
- Additional for night shifts
Join our team as a Front Desk Clerk/Night Auditor, where you will play a vital role in creating memorable experiences for our guests while ensuring operational excellence during the night shift!
Job Types: Full-time, Part-time
Pay: $18.60-$21.50 per hour
Benefits:
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed
Ability to commute/relocate:
- Nanaimo, BC V9S 1E3: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- What days are you available to work?
- Can you do night shifts?
Work Location: In person