Job Description: We are The Gem Boutique! An online crystal and beading supply shop based out of Waterloo Ontario!

We are seeking a detail-oriented and experienced Shipping Supervisor to oversee and coordinate daily shipping activities and manage our customer service inquiries.

The successful candidate will ensure that all products are shipped accurately, on time, while being very focused on our customers' experience. This is a fast paced environment and a pep in your step is key to success with us!

Key Responsibilities:

• Supervise and manage the shipping team, ensuring all tasks are performed efficiently and accurately.
• Coordinate with the warehouse and inventory teams to ensure accurate order fulfillment.
• Schedule and monitor shipments, ensuring timely and cost-effective delivery. Experience with Canada post is an asset.
• Experience with Shopify & ShipStation is an asset for this role
• Prepare and maintain shipping documents, including invoices, packing lists etc
• Implement and maintain shipping policies and procedures to optimize efficiency.
• Monitor and track shipping metrics, providing regular updates on orders to management.
• Contacting our customers regarding order inquiries and managing our direct messages on social media, along with general emails and customer calls.
• Address and resolve any issues or discrepancies related to shipping activities and customer package concerns.
• Train and develop team members, promoting a culture of continuous improvement.

Qualifications:

• Retail/call center customer service experience.
• Excellent attention to detail.
• Proficient with Shopify (invoices, products and payment)
• Proficient with ShipStation
• Proficient with Meta Business Suite
• Excellent organizational and time-management skills.
• High school diploma or equivalent; Bachelor's degree in logistics, supply chain management, or related field preferred.
• High level of customer service.
• Proven experience as a shipping supervisor or in a similar role.
• Strong understanding of shipping and shopify are an asset.
• Ability to lead and motivate a team.
• Proficient in Gmail and shipping software (e.g., shipstation).
• Strong problem-solving skills and attention to detail.
• Effective communication and interpersonal skills.

Skills:

• Leadership and team management.
• Problem-solving and decision-making.
• Time management and organizational skills.
• Knowledge of shipping software.
• Excellent written and verbal communication.
• Attention to detail.
• Customer service (dealing with all levels of customers)
• Provide excellent customer service through phone, email and instagram messaging

Job Type: Full-time

Pay: $19.50 per hour

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Extended health care
• On-site parking
• Store discount

Schedule:

• Monday to Friday

Application question(s):

• Do you have experience working with raw minerals and semi precious stones?
• Have you used Shopify or ShipStation for work? Please explain
• What makes you the ideal candidate for this role?

Work Location: In person