About SickKids

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

Position Description

Join our dynamic team working as a Float Patient Information Clerk with the Acute Care Transport Service (ACTS), the NICU and the CCU. As a Float Patient Information Clerk, your primary role will be covering breaks and offering additional support in all three areas. You will receive full training in all three critical care areas. Your responsibilities include offering extensive support to clinical staff and contributing to the efficient operation of the team/department through proactive and organized handling of clerical and administrative functions.

Here's what you'll get to do

• Greet and assist families/caregivers
• Register, organize, and maintain patient charts and information systems
• Coordinate unit administrative functions for efficient operation
• Prepare requisitions and provide clerical support to NICU, CCU and ACTS staff
• Act as a liaison between patients/families and CCCU/PICU/NICU staff
• Answer phones, page providers, and coordinate calls with CritiCall
• Register patients, enter data, and support various programs and requests
• Maintain electronic calendars/schedules and documentation
• Support Virtual Critical Care
• Perform other duties as assigned

Here's what you'll need

Essential requirements:

• Previous clerical experience in a hospital/medical environment
• Experience with patient registration systems (Epic preferred)
• Basic computer proficiency (e.g., word processing)
• Strong communication, interpersonal, and organizational skills
• Excellent telephone communication skills
• Demonstrated problem-solving abilities
• Focus on teamwork, self-direction, flexibility, and initiative
• Attention to detail and efficient time management
• Strong customer service orientation and commitment to service excellence
• A commitment to understanding and aiding in the pursuit of equity, diversity & inclusion

Assets:

• Diploma in Medical Administration and Medical Terminology certificate
• Prior experience with EPIC

Here's what you'll love

• This position is eligible for employee benefits coverage including but not limited to; health, dental and life insurance. The full benefits package will be discussed at the time of offer.
• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
• A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.
• For more on why you'll love working at SickKids, visit our careers site.

Employment Type:

• 2 positions available: Full-time- 1.00FTE & Part-time- 0.60FTE
• The position is for 12-hour night shifts Monday-Sunday

Our Commitment to Diversity

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

Accessibility & Accommodation

If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

How To Apply

Technical difficulties? Email ask.hr@sickkids.ca with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.