NetSuite Administrator - Support Operations Specialist - Remote
About the role
Req ID: 334617
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a NetSuite Administrator - Support Operations Specialist - Remote to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).
NetSuite Administrator - Support Operations Specialist
Working hours: 8-5pm pacific
Position Overview
We are seeking a detail-oriented NetSuite Administrator to serve as our primary support specialist responsible for managing day-to-day system operations. This role focuses on triaging incidents and tasks, maintaining system integrity, managing user access, and ensuring optimal performance of our NetSuite environment. The ideal candidate will demonstrate strong technical knowledge of NetSuite administration while providing responsive support to business users.
Key Responsibilities
-
Serve as first responder for NetSuite support tickets, triaging incidents and tasks based on priority and impact
-
Manage user access, roles, and permissions to maintain proper security controls and compliance
-
Monitor system performance and address issues proactively to minimize business disruption
-
Coordinate and implement bi-annual NetSuite releases and updates
-
Maintain documentation for system configurations, customizations, and standard operating procedures
-
Process user provisioning requests including role assignments and permission modifications
-
Troubleshoot and resolve system issues, errors, and user-reported problems
-
Perform regular system maintenance activities including data cleanup and optimization
-
Support data imports, exports, and basic integration management
-
Create and maintain saved searches, reports, and dashboards to support operational needs
-
Assist with testing system changes, updates, and new functionality
-
Provide basic training and guidance to end-users on NetSuite functionality
-
Document and track recurring issues to identify opportunities for permanent resolution
Requirements
-
5+ years of experience in NetSuite administration
-
Strong understanding of NetSuite security model, user roles, and permission management
-
Experience managing support tickets and prioritizing work in a structured environment
-
Demonstrated problem-solving abilities and analytical thinking
-
Excellent communication skills with ability to explain technical concepts to non-technical users
-
Proficiency in creating and modifying saved searches, reports, and basic workflows
-
Understanding of NetSuite data structure and relationships between record types
-
Experience with system monitoring and performance optimization
-
Ability to work independently while maintaining clear communication with stakeholders
-
Troubleshoot issues related to integrations for Order to Cash, Procure to Pay, Fixed Assets and tax modules
Qualifications
-
NetSuite Administrator certification required
-
Experience with SuiteFlow, SuiteScript (basic understanding), and CSV imports/exports
-
Knowledge of best practices for ERP system administration and support
-
Strong understanding of P2P, OTC, FAM, Tax modules
-
3+ years within a service industry setting and is proficient with basic finance modules
-
3+ Experience with IT service management tools and ticket systems
-
Bachelor's degree in Information Systems, Computer Science, or equivalent experience
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
#LI-NorthAmerica
About NTT Global Data Centers Americas, Inc.
NTT Ltd. is a leading, global technology services company. We're here to enable the connected future. We come together to make the world a better place, and every day we use the power of technology to make it happen. We employ curious people who are ready to change the world. Through the work we do with our clients and in our communities, we find ways that technology can make a positive impact. We call it technology for good. That's our focus and it extends well beyond the bottom line. We believe in using technology for good. This means helping organizations and society transform and move into the future with a partner they can trust. At the heart of our business are relationships built on loyalty, commitment and a shared belief in what's possible when we work together: a better world for us all to live in. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions.
For us, intelligent means data driven, connected, digital and secure. Through our full range of unparalleled capabilities, we empower people, strategy, operations and technology, while our platforms provide a single view across hybrid environments. This gives our clients better insight to make the right decisions at the right time and achieve their business modernization and transformation goals. A new idea becomes a great idea when it helps to make the world a better place. We're constantly innovating. It is, and always has been, the essence of what sets us apart. We harness the collective effort of our people, together with external innovators and innovations, to drive excellence through the technologies we integrate and the services we deliver. Technology enables connection. And connections create understanding. The result is connected cities, factories, healthcare, agriculture, conservation, and even connected sport. Together we enable the connected future. Everything is iNTTerconnected.
NetSuite Administrator - Support Operations Specialist - Remote
About the role
Req ID: 334617
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a NetSuite Administrator - Support Operations Specialist - Remote to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).
NetSuite Administrator - Support Operations Specialist
Working hours: 8-5pm pacific
Position Overview
We are seeking a detail-oriented NetSuite Administrator to serve as our primary support specialist responsible for managing day-to-day system operations. This role focuses on triaging incidents and tasks, maintaining system integrity, managing user access, and ensuring optimal performance of our NetSuite environment. The ideal candidate will demonstrate strong technical knowledge of NetSuite administration while providing responsive support to business users.
Key Responsibilities
-
Serve as first responder for NetSuite support tickets, triaging incidents and tasks based on priority and impact
-
Manage user access, roles, and permissions to maintain proper security controls and compliance
-
Monitor system performance and address issues proactively to minimize business disruption
-
Coordinate and implement bi-annual NetSuite releases and updates
-
Maintain documentation for system configurations, customizations, and standard operating procedures
-
Process user provisioning requests including role assignments and permission modifications
-
Troubleshoot and resolve system issues, errors, and user-reported problems
-
Perform regular system maintenance activities including data cleanup and optimization
-
Support data imports, exports, and basic integration management
-
Create and maintain saved searches, reports, and dashboards to support operational needs
-
Assist with testing system changes, updates, and new functionality
-
Provide basic training and guidance to end-users on NetSuite functionality
-
Document and track recurring issues to identify opportunities for permanent resolution
Requirements
-
5+ years of experience in NetSuite administration
-
Strong understanding of NetSuite security model, user roles, and permission management
-
Experience managing support tickets and prioritizing work in a structured environment
-
Demonstrated problem-solving abilities and analytical thinking
-
Excellent communication skills with ability to explain technical concepts to non-technical users
-
Proficiency in creating and modifying saved searches, reports, and basic workflows
-
Understanding of NetSuite data structure and relationships between record types
-
Experience with system monitoring and performance optimization
-
Ability to work independently while maintaining clear communication with stakeholders
-
Troubleshoot issues related to integrations for Order to Cash, Procure to Pay, Fixed Assets and tax modules
Qualifications
-
NetSuite Administrator certification required
-
Experience with SuiteFlow, SuiteScript (basic understanding), and CSV imports/exports
-
Knowledge of best practices for ERP system administration and support
-
Strong understanding of P2P, OTC, FAM, Tax modules
-
3+ years within a service industry setting and is proficient with basic finance modules
-
3+ Experience with IT service management tools and ticket systems
-
Bachelor's degree in Information Systems, Computer Science, or equivalent experience
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
#LI-NorthAmerica
About NTT Global Data Centers Americas, Inc.
NTT Ltd. is a leading, global technology services company. We're here to enable the connected future. We come together to make the world a better place, and every day we use the power of technology to make it happen. We employ curious people who are ready to change the world. Through the work we do with our clients and in our communities, we find ways that technology can make a positive impact. We call it technology for good. That's our focus and it extends well beyond the bottom line. We believe in using technology for good. This means helping organizations and society transform and move into the future with a partner they can trust. At the heart of our business are relationships built on loyalty, commitment and a shared belief in what's possible when we work together: a better world for us all to live in. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions.
For us, intelligent means data driven, connected, digital and secure. Through our full range of unparalleled capabilities, we empower people, strategy, operations and technology, while our platforms provide a single view across hybrid environments. This gives our clients better insight to make the right decisions at the right time and achieve their business modernization and transformation goals. A new idea becomes a great idea when it helps to make the world a better place. We're constantly innovating. It is, and always has been, the essence of what sets us apart. We harness the collective effort of our people, together with external innovators and innovations, to drive excellence through the technologies we integrate and the services we deliver. Technology enables connection. And connections create understanding. The result is connected cities, factories, healthcare, agriculture, conservation, and even connected sport. Together we enable the connected future. Everything is iNTTerconnected.