Phone Repair Technician & Retail Sales Associate (NW)
Top Benefits
About the role
WHO WE ARE!
At CaseMogul we provide one of Canada’s largest selection of mobile phone cases, flawless and quick applications of screen protectors, and on-the-spot mobile repairs in less than 1 hour.
WHY JOIN US?
-
We train, coach and mentor! At CaseMogul, every member is trained on mobile repairs, high performing sales and more.
-
We are growing! We have increased store locations across two provinces, 3 cities and continue to create new roles to support our business.
ROLE AND RESPONSIBILITIES:
Customer Service and Sales
Lead by example in providing the best in class customer experience!
Meet sales targets by strategizing customer experience and team coaching efforts
Accurately capture all customer relevant data in to the POS system.
Operations
Executes and holds team accountable for the quality & timely completion of inventory checks.
Maintain store presentation standards as per CaseMogul’s merchandising guidelines, uphold restock level and packaging standards
Create a safe and comfortable environment by maintaining cleanliness and managing crowds to support optimal sales.
Effectively allocate team hours to maintain a high level of productivity in sales and service
Device Repairs
Ensure execution of repairs is handled to the CaseMogul standard of efficiency, accuracy, and care with utmost attention to detail.
Employee Development
Hold team accountable to customer service, operations, and device repair standards and set expectations through effective verbal training, coaching, and feedback
Foster a culture of continuous improvements and driving results by utilizing formal development tools and regularly reviewing individual performance
Assist in staffing opportunities by hiring, onboarding, and training new team members
Requirements
- 1 year retail management experience
- 1 year customer service and sales experience
- Must speak fluent English
- Must have existing knowledge of all Apple and Samsung devices that are sold in Canada
- Must have full-time availability up to 44 hours per week
- Wants to grow with the company
Qualifications
- High School Diploma
Salary:
Pay is competitive and based on experience!
We thank all applicants for their interest but only successful candidates will be contacted.
Job Types: Full-time, Permanent
Pay: $15.00-$20.00 per hour
Expected hours: 30 – 44 per week
Additional pay:
- Commission pay
- Overtime pay
Benefits:
- Dental care
- On-site parking
- Store discount
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
Application question(s):
- Full time or Part time?
- What interested you in applying for this position?
- Do you plan on going back to school in the near future?
Work Location: In person
About CaseMogul
CaseMogul are Western Canada’s device protection experts, specializing in repairs, cases and accessories for phone, tablet, and gaming devices.
Our certified tech experts can repair most smart devices, with all our repairs backed by our industry-leading Lifetime Warranty – so you can trust that we’ll fix it right, fast.
We'll help you fix your device, whether it's a cracked screen replacement, backplates repair, charging issue, battery replacement, motherboard repair, data recovery, or even audio repair. We're experts in devices from major brands like iPhone, Samsung, Huawei, Google, and many others.
Our broad selection of cases and accessories will make sure your devices stay protected and look great with stylish designs, including completely customizable cases unique to you!
We are a rapidly growing company with 12 locations across Western Canada - we pride ourselves in being a leader in the phone repair and phone accessory industry.
Phone Repair Technician & Retail Sales Associate (NW)
Top Benefits
About the role
WHO WE ARE!
At CaseMogul we provide one of Canada’s largest selection of mobile phone cases, flawless and quick applications of screen protectors, and on-the-spot mobile repairs in less than 1 hour.
WHY JOIN US?
-
We train, coach and mentor! At CaseMogul, every member is trained on mobile repairs, high performing sales and more.
-
We are growing! We have increased store locations across two provinces, 3 cities and continue to create new roles to support our business.
ROLE AND RESPONSIBILITIES:
Customer Service and Sales
Lead by example in providing the best in class customer experience!
Meet sales targets by strategizing customer experience and team coaching efforts
Accurately capture all customer relevant data in to the POS system.
Operations
Executes and holds team accountable for the quality & timely completion of inventory checks.
Maintain store presentation standards as per CaseMogul’s merchandising guidelines, uphold restock level and packaging standards
Create a safe and comfortable environment by maintaining cleanliness and managing crowds to support optimal sales.
Effectively allocate team hours to maintain a high level of productivity in sales and service
Device Repairs
Ensure execution of repairs is handled to the CaseMogul standard of efficiency, accuracy, and care with utmost attention to detail.
Employee Development
Hold team accountable to customer service, operations, and device repair standards and set expectations through effective verbal training, coaching, and feedback
Foster a culture of continuous improvements and driving results by utilizing formal development tools and regularly reviewing individual performance
Assist in staffing opportunities by hiring, onboarding, and training new team members
Requirements
- 1 year retail management experience
- 1 year customer service and sales experience
- Must speak fluent English
- Must have existing knowledge of all Apple and Samsung devices that are sold in Canada
- Must have full-time availability up to 44 hours per week
- Wants to grow with the company
Qualifications
- High School Diploma
Salary:
Pay is competitive and based on experience!
We thank all applicants for their interest but only successful candidates will be contacted.
Job Types: Full-time, Permanent
Pay: $15.00-$20.00 per hour
Expected hours: 30 – 44 per week
Additional pay:
- Commission pay
- Overtime pay
Benefits:
- Dental care
- On-site parking
- Store discount
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
Application question(s):
- Full time or Part time?
- What interested you in applying for this position?
- Do you plan on going back to school in the near future?
Work Location: In person
About CaseMogul
CaseMogul are Western Canada’s device protection experts, specializing in repairs, cases and accessories for phone, tablet, and gaming devices.
Our certified tech experts can repair most smart devices, with all our repairs backed by our industry-leading Lifetime Warranty – so you can trust that we’ll fix it right, fast.
We'll help you fix your device, whether it's a cracked screen replacement, backplates repair, charging issue, battery replacement, motherboard repair, data recovery, or even audio repair. We're experts in devices from major brands like iPhone, Samsung, Huawei, Google, and many others.
Our broad selection of cases and accessories will make sure your devices stay protected and look great with stylish designs, including completely customizable cases unique to you!
We are a rapidly growing company with 12 locations across Western Canada - we pride ourselves in being a leader in the phone repair and phone accessory industry.