Customer Service Representative
Top Benefits
About the role
De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 1,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.
Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.
Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.
Profile
The primary purpose of the Customer Service representative is to provide to support our global customers and their fleet of aircraft at De Havilland Aircraft of Canada. We are looking for high energy individuals able to demonstrate strong customer focus, exceptional interpersonal skills, strong communication ability (both verbal and written) and a willingness to be adaptable to a changing environment. You have good initiative and are able to use appropriate judgement in your work, understanding how to prioritize work and adapt when requirements change or deadlines move.
You are a team player wanting to join a group of passionate aviation enthusiasts. Our organization produces and supports a fleet of aircraft with purpose in the world and we look for employees who want to join this effort. You are someone who is willing to be flexible when the work requires you to support the team and in return we commit to ensuring you learn about the business and have opportunities to develop your skills. Successful candidates will be required to become a member of the union and work a 3 shift rotation after completion of training.
Duties & Responsibilities
- Acts as primary customer interface for all Order Administrative issues.
- Processes customer orders and quotes in the ERP system.
- Provides support and communication to the customer that includes updates on order status, delivery dates, and shipping information.
- Updates and maintains customer back-order reports, including Critical/C Check Trackers.
- Verifies part numbers against the various technical documents including the IPC, on-line drawings, and maintenance/component manuals.
- Expedites Material Logistics group to obtain delivery commitments that support customer requirements.
- Administers return requests by providing an authorization number and monitoring until a credit is generated.
- All duties may require interaction with internal groups including: Configuration Management, Material Logistics, Pricing, Distribution, In Service Engineering, and Sales to provide information to our customers.
- Expected to adhere to the Export Compliance policies that relate to accepting and processing Customer PO’s.
Education and Professional Qualifications
- High school completion plus additional specialized courses or certificate program of up to one year or equivalent skills level.
- At least 2 years in a customer service role
- Flexible availability to work shift work which includes early mornings, days, late evenings, nights, weekends and/or holidays
Skills
- Must have proven customer support experience and facilitation, dispute resolution, and communication skills.
- Requires strong interpersonal skills and the ability to interact directly with customer representatives at all organizational levels.
- Must have good organizational and administrative skills.
- Works with minimum supervision and direction.
- Should be familiar with departments’ functions that support all aspects of order administration.
- Requires good computer skills, knowledge and experience in manual and computerized inventory systems and the ability to use relevant software.
- Previous experience with aircraft or vehicle parts, stores functions and the ability to read and interpret engineering drawings and technical manuals an asset.
- One year of experience in an inventory management and distribution environment would be considered an asset.
At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.
At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.
Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks.
Customer Service Representative
Top Benefits
About the role
De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 1,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.
Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.
Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.
Profile
The primary purpose of the Customer Service representative is to provide to support our global customers and their fleet of aircraft at De Havilland Aircraft of Canada. We are looking for high energy individuals able to demonstrate strong customer focus, exceptional interpersonal skills, strong communication ability (both verbal and written) and a willingness to be adaptable to a changing environment. You have good initiative and are able to use appropriate judgement in your work, understanding how to prioritize work and adapt when requirements change or deadlines move.
You are a team player wanting to join a group of passionate aviation enthusiasts. Our organization produces and supports a fleet of aircraft with purpose in the world and we look for employees who want to join this effort. You are someone who is willing to be flexible when the work requires you to support the team and in return we commit to ensuring you learn about the business and have opportunities to develop your skills. Successful candidates will be required to become a member of the union and work a 3 shift rotation after completion of training.
Duties & Responsibilities
- Acts as primary customer interface for all Order Administrative issues.
- Processes customer orders and quotes in the ERP system.
- Provides support and communication to the customer that includes updates on order status, delivery dates, and shipping information.
- Updates and maintains customer back-order reports, including Critical/C Check Trackers.
- Verifies part numbers against the various technical documents including the IPC, on-line drawings, and maintenance/component manuals.
- Expedites Material Logistics group to obtain delivery commitments that support customer requirements.
- Administers return requests by providing an authorization number and monitoring until a credit is generated.
- All duties may require interaction with internal groups including: Configuration Management, Material Logistics, Pricing, Distribution, In Service Engineering, and Sales to provide information to our customers.
- Expected to adhere to the Export Compliance policies that relate to accepting and processing Customer PO’s.
Education and Professional Qualifications
- High school completion plus additional specialized courses or certificate program of up to one year or equivalent skills level.
- At least 2 years in a customer service role
- Flexible availability to work shift work which includes early mornings, days, late evenings, nights, weekends and/or holidays
Skills
- Must have proven customer support experience and facilitation, dispute resolution, and communication skills.
- Requires strong interpersonal skills and the ability to interact directly with customer representatives at all organizational levels.
- Must have good organizational and administrative skills.
- Works with minimum supervision and direction.
- Should be familiar with departments’ functions that support all aspects of order administration.
- Requires good computer skills, knowledge and experience in manual and computerized inventory systems and the ability to use relevant software.
- Previous experience with aircraft or vehicle parts, stores functions and the ability to read and interpret engineering drawings and technical manuals an asset.
- One year of experience in an inventory management and distribution environment would be considered an asset.
At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.
At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.
Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks.