Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

Position Responsibilities

• Ensure a “Cloud Ready” approach is taken to service availability, reliability and performance
• 24x7x365 on call support (in rotation) to manage and execute on the Incident Management process
• Execute on Problem Management, using modern tools for forensics and validation of root cause
• Software Development in terms of automating repeatable Operations tasks (TOIL)
• Define and manage the configuration management database (CMDB) to ensure accurate data is always available and in use for key production processes and automation
• Enable communications to both technical and business/Exec facing audiences in the spirit of transparency.
• Capacity management for the cloud environments to ensure maximum availability and performance of services
• SRE Metrics & Monitoring Strategy (SLI, SLO, etc.)
• Accountable for the Backup, HA and DR implementation and exercise
• Partner with the Engineering and Product teams
• Responsible for SRE Ops Guidelines across all Clouds to ensure consistency in approach, execution and reporting.
• Level 4 cloud infrastructure support
• Schedule and lead all continuous improvement activities including Incident reviews, Change implementation reviews, TOIL automation candidate areas etc.
• Basic Requirements
• BA/BS in Computer Science, MIS or related discipline
• 10+ years of IT experience
• 5+ Years experience in ITIL Service Management processes and associated domain technologies
• Exposure/experience with SRE as a discipline
• 3+ years experience with Google, AWS and/or Azure cloud platforms and technologies (IaaS, SaaS and PaaS)
• 5+ years experience in software development (Object Oriented JAVA/.NET/similar)
• 3+ years in Cloud deployment design with cost impact analysis and optimization
• 5+ years datacenter technology, architecture, and operational experience
• 5+ years experience supporting PCI-DSS, ISO27001, SOC2 certifications
• Demonstrated history of innovative thinking and delivery, including disruptive innovation
• 5+ years hands on experience in utilizing modern operations tools like ServiceNow, Dynatrace, AppDynamics, Splunk and similar.
• Highly organized
• Working knowledge of CI/CD pipelines
• Understanding of and experience with cloud native databases such In both GCP and Azure
• Excellent communication, meeting facilitation and listening skills
• Strong negotiation, team working and interpersonal skills
• Proficient with PowerPoint, Word and Excel
• Ability to travel both domestically and internationality if needed (note: should be minimal travel for this position)
• Preferred Requirements
• Working knowledge of Terraform scripting to develop “infrastructure as code”
• Working knowledge of other cloud automation tools like Ansible, Rundeck, and Chef
• System Admin level experience in ServiceNow/Dynatrace/AppDynamics etc

EEO Statement Integrated into our shared values is Candescent's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes

The Company has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical requirement, please contact Human Resources via e-mail at AODA.REQUESTS@NCRVOYIX.COM so that arrangements can be made for the appropriate accommodations to be in place.