Position Title: Intake/ Case Coordinator

Classification: Full-Time Permanent

Location: Winnipeg

Salary Range: $20 - $29/ hour

Why Work With Us:

We believe that everyone deserves access to quality mental health care. We are a team of highly skilled professionals dedicated to providing compassionate and attachment-informed counselling therapy and mental health education to our community.

We are committed to facilitating a positive workplace culture and investing in our team members to ensure a supportive and fulfilling professional environment.

Make a meaningful difference in a supportive and purpose-driven environment.

What You’ll Do:

We are currently seeking a highly organized and compassionate Intake Coordinator to join our team. This role serves as the first point of contact for participants, clients, and contracted agencies. The Intake Coordinator plays a vital part in both administrative and clinical functions, ensuring smooth onboarding of new clients, accurate data entry, contract coordination, and excellent relationship-building with community partners.

Responsibilities:

· Intake Coordination: Manage new client and contract intakes, match clients with appropriate services, maintain accurate records, and ensure timely processing of all related documentation. Serve as the first point of contact, creating a welcoming and professional first impression.

· Contract & Data Management: Prepare, track, and renew service contracts; manage billing and database entries in applicable programs; compile monthly statistics and reports.

· Client & Agency Relations: Act as a liaison with clients, families, community partners, Indigenous communities, and referring agencies.

· Administrative Support: Assist with reception, systems and electronic case management support; ensure smooth day-to-day operations.

· Program & Clinical Support: Provide administrative support to therapists, including ensuring client files progress appropriately; conduct in-person intake interviews and support agency best practices.

What We’re Looking For:

We value diverse perspectives and experiences. To thrive in this role, you’ll need:

· Bachelor’s degree in Social Work, Psychology, or related field—or equivalent experience and training.

· Minimum 2 years experience in administration, intake coordination, or client services role. Clinical experience is an asset.

· Understanding of Indigenous cultures and the Truth and Reconciliation Commission’s Calls to Action.

· Bilingual (English/French), Indigenous language preferred.

· Exceptional interpersonal and communication skills, both written and verbal.

· Demonstrated ability to maintain confidentiality and manage sensitive information with professionalism and discretion.

· Proficient in Microsoft Office.

· Ability to multitask and maintain organization in a dynamic environment with a strong attention to detail.

· Must provide a current Criminal Record Check and Adult/Child Abuse Registry Checks.

What We Offer:

· Competitive wages commensurate with experience, training and certification, etc.

· Benefits package, GRSP contribution match, paid time off, and flexible schedules.

· A supportive and inclusive environment in a historic and beautiful heritage house located in the picturesque neighborhood of St Boniface with ample free parking.

This is more than a job – it’s an opportunity to be part of a community that values renewal and transformation. If you’re ready to bring your skills and heart to our team, we’d love to hear from you.

Aulneau Renewal Centre is an equal opportunity employer who recognizes and values diversity. Upon request, we will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.

*We thank all applicants. However, only those selected for an interview will be contacted*

Job Types: Full-time, Permanent

Pay: $20.00-$29.00 per hour

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• RRSP match

Schedule:

• Monday to Friday

Work Location: In person