Community account manager
Top Benefits
About the role
About Wondershare
Wondershare Canada employs over 50 technology-loving marketers, video makers, animators, and designers who are highly energetic and fully dedicated to Wondershare.
Our mission is to build technology and software products that make every idea achievable for the new generation of creatives. And we empower our Canadian team to take on the most creative challenges to make this possible.
Role Overview
The Community Account Manager plays a key role in onboarding, engaging, and supporting contributors within Filmora’s creative community. Beyond managing the daily operations of Discord and creator engagement, this role works closely with user research and creative leads to ensure community content direction is aligned with real user needs. It also establishes a structured feedback loop with contributors to help inform continuous product and platform iteration.
Key Responsibilities
- Support contributor onboarding, ensuring new contributors understand content standards and integrate into the community
- Manage the Discord creator community, including structure, daily engagement, rules, and content rhythms
- Plan and execute community events (e.g., challenges, showcases, feedback sessions) to boost participation and connection
- Identify and grow core contributors, establishing a stable, high-value creator base
- Collaborate with user research and creative direction teams to ensure content plans reflect actual user and creator needs
- Establish a contributor feedback mechanism to collect suggestions, pain points, and needs from the creator community
- Summarize feedback and participation trends to support platform iteration and product optimization
- Track and report on community health metrics, including contributor activity, retention, and engagement
Qualifications & Skill Requirements
- 2+ years in community operations, creator support, or Discord-based community management
- Familiarity with onboarding processes and feedback-driven iteration workflows
- Ability to collaborate with user research, content strategy, and design teams
- Strong communication and empathy when working with creators
- Proficiency in English; Chinese communication ability is a strong plus
Wondershare is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, ancestry, place of origin, religion, family status, marital status, physical disability, mental disability, sex, age, sexual orientation, political belief, or conviction of a criminal or summary conviction offense unrelated to their employment.
Job Types: Full-time, Permanent
Pay: $48,000.00-$57,650.00 per year
Additional pay:
- Bonus pay
Benefits:
- Company events
- Dental care
- Life insurance
- On-site parking
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Have you managed or built communities on platforms like Discord, Reddit, or any others? Please specify.
Experience:
- community operations, creators support, Community management: 2 years (required)
Location:
- Burnaby, BC (required)
Work Location: In person
About Wondershare
Wondershare is one of the world’s leading software development and publishing companies, with more than 30 million active users per year. Headquartered in Shenzhen, China, Wondershare has a portfolio of 65 products available in 10+ languages. These solutions answer needs in four business units: digital creativity, office productivity, data management, and the internet of things. Working to expand the Wondershare is a team of over 700 spanning China, Canada, and Japan. With products available through a well-established network of VARs, retailers, online providers, Wondershare has the capacity to compete with the biggest and best companies on a global scale. Wondershare has been listed on the Shenzhen Stock Exchange (SHE: 300624) since January 2018.
Community account manager
Top Benefits
About the role
About Wondershare
Wondershare Canada employs over 50 technology-loving marketers, video makers, animators, and designers who are highly energetic and fully dedicated to Wondershare.
Our mission is to build technology and software products that make every idea achievable for the new generation of creatives. And we empower our Canadian team to take on the most creative challenges to make this possible.
Role Overview
The Community Account Manager plays a key role in onboarding, engaging, and supporting contributors within Filmora’s creative community. Beyond managing the daily operations of Discord and creator engagement, this role works closely with user research and creative leads to ensure community content direction is aligned with real user needs. It also establishes a structured feedback loop with contributors to help inform continuous product and platform iteration.
Key Responsibilities
- Support contributor onboarding, ensuring new contributors understand content standards and integrate into the community
- Manage the Discord creator community, including structure, daily engagement, rules, and content rhythms
- Plan and execute community events (e.g., challenges, showcases, feedback sessions) to boost participation and connection
- Identify and grow core contributors, establishing a stable, high-value creator base
- Collaborate with user research and creative direction teams to ensure content plans reflect actual user and creator needs
- Establish a contributor feedback mechanism to collect suggestions, pain points, and needs from the creator community
- Summarize feedback and participation trends to support platform iteration and product optimization
- Track and report on community health metrics, including contributor activity, retention, and engagement
Qualifications & Skill Requirements
- 2+ years in community operations, creator support, or Discord-based community management
- Familiarity with onboarding processes and feedback-driven iteration workflows
- Ability to collaborate with user research, content strategy, and design teams
- Strong communication and empathy when working with creators
- Proficiency in English; Chinese communication ability is a strong plus
Wondershare is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, ancestry, place of origin, religion, family status, marital status, physical disability, mental disability, sex, age, sexual orientation, political belief, or conviction of a criminal or summary conviction offense unrelated to their employment.
Job Types: Full-time, Permanent
Pay: $48,000.00-$57,650.00 per year
Additional pay:
- Bonus pay
Benefits:
- Company events
- Dental care
- Life insurance
- On-site parking
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Have you managed or built communities on platforms like Discord, Reddit, or any others? Please specify.
Experience:
- community operations, creators support, Community management: 2 years (required)
Location:
- Burnaby, BC (required)
Work Location: In person
About Wondershare
Wondershare is one of the world’s leading software development and publishing companies, with more than 30 million active users per year. Headquartered in Shenzhen, China, Wondershare has a portfolio of 65 products available in 10+ languages. These solutions answer needs in four business units: digital creativity, office productivity, data management, and the internet of things. Working to expand the Wondershare is a team of over 700 spanning China, Canada, and Japan. With products available through a well-established network of VARs, retailers, online providers, Wondershare has the capacity to compete with the biggest and best companies on a global scale. Wondershare has been listed on the Shenzhen Stock Exchange (SHE: 300624) since January 2018.