Join Loblaw as a People Services Manager and lead a high-performing Operations team responsible for delivering exceptional payroll, benefits, pension, and absence services to our Canadian and United States colleagues. In this role, you'll have the opportunity to make a significant impact on the employee experience while driving continuous improvement and ensuring legislative compliance. If you're a passionate and experienced leader in People Services, we encourage you to apply!

Responsibilities may include:

• Lead the hiring, onboarding, and performance management processes for the Operations team.
• Coordinate, mentor, train, and develop the Operations team, fostering colleague engagement and supporting change management programs.
• Facilitate cross-functional partnership meetings to improve processes and collaboration.
• Lead and oversee multiple pay frequency payroll cycles for all Canadian and United States employee groups, ensuring accuracy and timely processing.
• Ensure compliance with all relevant payroll, benefit, pension and absence administration regulations and legislation in both Canada and the United States.
• Oversee and validate all changes to payroll records, including rigorous auditing of third-party processing to maintain compliance and minimize errors.
• Respond to and resolve escalated customer issues, identifying and addressing root causes.
• Analyze, identify, and recommend process improvements and system modifications to increase efficiencies.
• Communicate regularly with customers on issues management and annual calendar activities, including year-end planning.
• Collaborate in the development and implementation of projects, policies, and procedures, ensuring effective project controls and KPIs are in place.
• Leverage data analytics to identify trends, patterns, and opportunities for improvement, transforming data into actionable insights to influence business operations and strategic decision-making.

Qualifications:

• 5-7+ years of experience leading full-cycle payroll, pension, and benefits administration in a large, multi-national organization with both Canadian and US operations
• Proven understanding of payroll, pension, benefits and absence legislation and compliance
• Payroll Compliance Practitioner (PCP) and/or Certified Payroll Manager (CPM) certification (or equivalent experience)
• Fundamental Payroll Certification (FPC) and/or Certified Payroll Professional (CPP) designation would be considered an asset
• Certified Employee Benefit designation (CEBS) would be considered an asset

Skills and Competencies:

• Proven ability to deliver exceptional customer service and drive continuous improvement initiatives
• Effective leadership skills to mentor and guide team members in achieving individual and team goals and objectives while promoting a collaborative environment
• Demonstrated ability to adapt to a fast-paced, high-volume environment, effectively prioritizing tasks and managing time to consistently meet deadlines
• Strong analytical and problem-solving skills, with the ability to develop creative and constructive solutions
• Excellent communication and interpersonal skills, with the ability to effectively communicate with employees at all levels of the organization
• Advanced proficiency in Microsoft Office Suite (including Excel, Visio, and Project)
• Demonstrated ability to influence and implement process improvements and manage the transition of new work within large-scale projects
• Strongly preferred: experience with Workday (HRIS and Payroll), SAP, and time and attendance management systems (STAS, Kronos, Workday)
• Familiarity with BPM, Agile, and LEAN methodologies
• Bilingual (French) would be considered an asset

Benefits and Perks:

At Loblaw, we offer a competitive salary and benefits package, including comprehensive health insurance, paid time off, retirement savings plans, employee discounts, and opportunities for professional development.