Student Supports Intake Coordinator
About the role
Please see Special Instructions for more details.
- A strong internal candidate has been identified.
Posting Details
Position Information
Position Title
Student Supports Intake Coordinator
Position Summary
The Student Supports Intake Coordinator, reporting to the Associate Dean, Student Supports, is part of the Student Supports team at Red Deer Polytechnic. Student Supports works to cultivate mental health and overall well-being within the RDP learning community through counselling, capacity building, stigma-reduction, accessibility and inclusion services, skill building, promotion, and education.
The Student Supports Intake Coordinator provides initial case management for students who may have complex needs. This position may also provide stewardship and direction to all individuals who are working with these students so that support is made available in a timely, effective, and efficient manner. Working in collaboration with Counselling and Accessibility Services, primarily, the incumbent plays an integral role in supporting the success and retention of Red Deer Polytechnic students as the first point of contact for students seeking various supports.
Through assessment of the referral information and collaboration with the student, the Student Supports Intake Coordinator will complete an assessment of risk, triage, and respond to the referral quickly and appropriately. They will provide resources, initial supports, and/or a referral to another department, organization, or professional. Case management and follow up are also completed, as appropriate.
Position Responsibilities
Student Supports Intake
- Working in collaboration primarily with Counselling and Accessibility Services, this is the first point of contact for students seeking various supports and services across the Polytechnic.
- Assess and determine the level of risk or concern shared within each referral form and on an ongoing basis with the student, noting changes in baseline behaviour. Respond quickly and appropriately to any risk to self or others (e.g., consult, call 9-1-1, call Security)
- Be involved in a student’s Circle of Care and Support Plan, as needed, and help identify if a student needs to engage in this process
- Maintain knowledge of software systems, databases, and online platforms such as Clockwork, Banner, etc.
- Gather additional information about the referral through conversational interviewing and utilizing the Intake Form as a guide
- Maintain strict confidentiality with respect to students; upholding the ethical standards and practices outlined by RDP policies, FOIP, and provincial legislation
- Engage with students in a manner that is culturally humble and empowering
- Support the development of self-advocacy skills for students
Data Management
- Understand the significance of the data collected and summarize the results
- Tracking and securely storing referral and intake documents
- Maintain an updated resource list for student referrals
- Document point of contact interactions, case notes, and student file information, following FOIP guidelines and other legal requirements
Monitoring and Responding to Referral Forms
- Monitor all incoming referral forms, assessing risk, and responding in a timely and appropriate manner (e.g., consultation, outreach)
- Educate staff, students, and faculty and building capacity around the referral form and the referral process
Continuous Growth and Acquisition of New Skills
-
Demonstrate willingness to adapt the role over time with increased exposure and experience
-
Actively participate in training and professional development activities as they become available
Required Qualifications
-
Four (4) year undergraduate degree, or three (3) year undergraduate degree plus one full additional year of University in a related program representing four years of study or equivalent in Bachelor of Social Work (most relevant), but will consider Bachelor degree in Psychology, Health Sciences, Nursing, or equivalent
-
Minimum of two years of front-line experience in a mental health/counselling/accessibility or disability services environment
-
Experience in assessing risk and student needs and utilizing the information to triage student referrals and respond in a timely and appropriate manner
-
Demonstrated capacity to exercise sound judgement in sensitive situations ensuring confidentiality, integrity, diplomacy, professionalism, and tact at all times
-
Demonstrated ability to be confident, calm, and able to manage difficult and highly sensitive conversations
-
Proactive, creative, resourceful, and solution-focused
-
Excellent oral and written communication skills with ability to change approaches, based on student need, to engage with them effectively and professionally
-
Proficiency in Microsoft Office Suite, and student/client database software
-
Demonstrates strong sense of empathy and ability to connect and relate well with diverse students
-
Current knowledge and experience in supporting students in crisis and working with a team in supporting students in the aftermath of a critical incident
-
Demonstrate strong interpersonal communication with learners from diverse backgrounds including cultural, gender diversity and inclusion
-
Ability to work independently and as a team member in an efficient and effective work environment
-
Problem-solving attitude to approaching issues, exercising good judgement and ethical decision making All employees in this position are required to provide a satisfactory Check in accordance with the Polytechnic’s Criminal Record Check Policy prior to the start of their employment. The Check must be dated no more than 90 days prior to your start date.
Preferred Qualifications
-
Non-Violent Crisis Intervention, Suicide Intervention, Mental Health First Aid considered an asset
-
Experience using student information systems an asset
Salary or Hourly?
Hourly
Salary
55,499 annual to start
Benefits and Compensation Information
About Red Deer Polytechnic
Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic(RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continuing Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.
Red Deer Polytechnic (RDP) is more than a post-secondary institution. It is a community of highly dedicated and skilled faculty, staff, learners, and partners who are making a positive impact on the world around us. Unbound by tradition, we are focused on producing the talent, solutions, and environments needed for Alberta’s economy and society to thrive.
Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community**.**
Posting Detail Information
Competition Number
2025-A-102
Employment Type
Permanent Full-Time
Number of Vacancies
1
Desired Start Date
07/16/2025
Position End Date (if term-certain)
FTE
1.0
Hours of Work
8:30 a.m. to 4:30 p.m., Monday to Friday, 35 hours per week Shifts will vary - some evenings and weekends will be required.
Open Date
07/02/2025
Close Date
07/08/2025
Open Until Filled
No
Note to Applicant
Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.
To enrich the intellectual, economic, cultural, and social development of Central Alberta, we value the contributions of individuals with diverse perspectives and experiences. We encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, individuals of all sexual orientations, and persons of any gender identity or expression.
Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact Peopleandculture@rdpolytech.ca.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Special Instructions to Applicants
-
A strong internal candidate has been identified.
Required Documents
-
Cover Letter
-
Resume
Optional Documents
About Red Deer Polytechnic
Red Deer Polytechnic is located in Red Deer, Alberta, halfway between the major centres of Calgary and Edmonton.
Since 1964, when our story began as Red Deer College, our post-secondary institution has proudly served our students and communities. Now, as a polytechnic institution, we will continue to offer apprenticeships, certificates, degrees, micro-credentials and degrees, with expanded connections to industry, applied learning opportunities and interdisciplinary study as key features of the student experience.
We welcome you to study with us. We also welcome you to join us as a vibrant gathering place in our community. With two campuses and impressive facilities, Red Deer Polytechnic is an ideal place to learn, work, collaborate, conduct research and enjoy events.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community.
Student Supports Intake Coordinator
About the role
Please see Special Instructions for more details.
- A strong internal candidate has been identified.
Posting Details
Position Information
Position Title
Student Supports Intake Coordinator
Position Summary
The Student Supports Intake Coordinator, reporting to the Associate Dean, Student Supports, is part of the Student Supports team at Red Deer Polytechnic. Student Supports works to cultivate mental health and overall well-being within the RDP learning community through counselling, capacity building, stigma-reduction, accessibility and inclusion services, skill building, promotion, and education.
The Student Supports Intake Coordinator provides initial case management for students who may have complex needs. This position may also provide stewardship and direction to all individuals who are working with these students so that support is made available in a timely, effective, and efficient manner. Working in collaboration with Counselling and Accessibility Services, primarily, the incumbent plays an integral role in supporting the success and retention of Red Deer Polytechnic students as the first point of contact for students seeking various supports.
Through assessment of the referral information and collaboration with the student, the Student Supports Intake Coordinator will complete an assessment of risk, triage, and respond to the referral quickly and appropriately. They will provide resources, initial supports, and/or a referral to another department, organization, or professional. Case management and follow up are also completed, as appropriate.
Position Responsibilities
Student Supports Intake
- Working in collaboration primarily with Counselling and Accessibility Services, this is the first point of contact for students seeking various supports and services across the Polytechnic.
- Assess and determine the level of risk or concern shared within each referral form and on an ongoing basis with the student, noting changes in baseline behaviour. Respond quickly and appropriately to any risk to self or others (e.g., consult, call 9-1-1, call Security)
- Be involved in a student’s Circle of Care and Support Plan, as needed, and help identify if a student needs to engage in this process
- Maintain knowledge of software systems, databases, and online platforms such as Clockwork, Banner, etc.
- Gather additional information about the referral through conversational interviewing and utilizing the Intake Form as a guide
- Maintain strict confidentiality with respect to students; upholding the ethical standards and practices outlined by RDP policies, FOIP, and provincial legislation
- Engage with students in a manner that is culturally humble and empowering
- Support the development of self-advocacy skills for students
Data Management
- Understand the significance of the data collected and summarize the results
- Tracking and securely storing referral and intake documents
- Maintain an updated resource list for student referrals
- Document point of contact interactions, case notes, and student file information, following FOIP guidelines and other legal requirements
Monitoring and Responding to Referral Forms
- Monitor all incoming referral forms, assessing risk, and responding in a timely and appropriate manner (e.g., consultation, outreach)
- Educate staff, students, and faculty and building capacity around the referral form and the referral process
Continuous Growth and Acquisition of New Skills
-
Demonstrate willingness to adapt the role over time with increased exposure and experience
-
Actively participate in training and professional development activities as they become available
Required Qualifications
-
Four (4) year undergraduate degree, or three (3) year undergraduate degree plus one full additional year of University in a related program representing four years of study or equivalent in Bachelor of Social Work (most relevant), but will consider Bachelor degree in Psychology, Health Sciences, Nursing, or equivalent
-
Minimum of two years of front-line experience in a mental health/counselling/accessibility or disability services environment
-
Experience in assessing risk and student needs and utilizing the information to triage student referrals and respond in a timely and appropriate manner
-
Demonstrated capacity to exercise sound judgement in sensitive situations ensuring confidentiality, integrity, diplomacy, professionalism, and tact at all times
-
Demonstrated ability to be confident, calm, and able to manage difficult and highly sensitive conversations
-
Proactive, creative, resourceful, and solution-focused
-
Excellent oral and written communication skills with ability to change approaches, based on student need, to engage with them effectively and professionally
-
Proficiency in Microsoft Office Suite, and student/client database software
-
Demonstrates strong sense of empathy and ability to connect and relate well with diverse students
-
Current knowledge and experience in supporting students in crisis and working with a team in supporting students in the aftermath of a critical incident
-
Demonstrate strong interpersonal communication with learners from diverse backgrounds including cultural, gender diversity and inclusion
-
Ability to work independently and as a team member in an efficient and effective work environment
-
Problem-solving attitude to approaching issues, exercising good judgement and ethical decision making All employees in this position are required to provide a satisfactory Check in accordance with the Polytechnic’s Criminal Record Check Policy prior to the start of their employment. The Check must be dated no more than 90 days prior to your start date.
Preferred Qualifications
-
Non-Violent Crisis Intervention, Suicide Intervention, Mental Health First Aid considered an asset
-
Experience using student information systems an asset
Salary or Hourly?
Hourly
Salary
55,499 annual to start
Benefits and Compensation Information
About Red Deer Polytechnic
Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic(RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continuing Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.
Red Deer Polytechnic (RDP) is more than a post-secondary institution. It is a community of highly dedicated and skilled faculty, staff, learners, and partners who are making a positive impact on the world around us. Unbound by tradition, we are focused on producing the talent, solutions, and environments needed for Alberta’s economy and society to thrive.
Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community**.**
Posting Detail Information
Competition Number
2025-A-102
Employment Type
Permanent Full-Time
Number of Vacancies
1
Desired Start Date
07/16/2025
Position End Date (if term-certain)
FTE
1.0
Hours of Work
8:30 a.m. to 4:30 p.m., Monday to Friday, 35 hours per week Shifts will vary - some evenings and weekends will be required.
Open Date
07/02/2025
Close Date
07/08/2025
Open Until Filled
No
Note to Applicant
Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.
To enrich the intellectual, economic, cultural, and social development of Central Alberta, we value the contributions of individuals with diverse perspectives and experiences. We encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, individuals of all sexual orientations, and persons of any gender identity or expression.
Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact Peopleandculture@rdpolytech.ca.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Special Instructions to Applicants
-
A strong internal candidate has been identified.
Required Documents
-
Cover Letter
-
Resume
Optional Documents
About Red Deer Polytechnic
Red Deer Polytechnic is located in Red Deer, Alberta, halfway between the major centres of Calgary and Edmonton.
Since 1964, when our story began as Red Deer College, our post-secondary institution has proudly served our students and communities. Now, as a polytechnic institution, we will continue to offer apprenticeships, certificates, degrees, micro-credentials and degrees, with expanded connections to industry, applied learning opportunities and interdisciplinary study as key features of the student experience.
We welcome you to study with us. We also welcome you to join us as a vibrant gathering place in our community. With two campuses and impressive facilities, Red Deer Polytechnic is an ideal place to learn, work, collaborate, conduct research and enjoy events.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community.