About the role
Bilingual Customer Service Representative
Location Address: Ottawa, ON Onsite Fully for the 1st Month (moving to 2 days in office)
Extension: Potentially
FTE: Potentially
Duration: 12 months
Schedule Hours: Training shift for the 1st Month is 9am-5pm and then moves to a shift scheduled between 8am-8pm. Contractors will know their shift schedule 4 weeks out.
Typical Day in the Role:
- Resolving client telephone and email inquiries timely and effectively
- Using discretion and problem solving skills to satisfy the requirements of the customer’s request
- Contributing to ideal centre functionality by adhering to goals, policies, and procedures
- Utilizing key mind for sales to recognize and initiate opportunities for cross-selling and referrals
- Facilitating a culture of communication, participation, and collaboration by being an actively positive member of your team
Must Have Skills:
- 2-4 years of Financial industry experience
- Bilingual in French is a must
- Have a high-degree of knowledge regarding procedures surrounding securities settlement
- 2-4 years Experience in a Customer Service capacity, particularly in a Contact Center environment is an asset
Nice to have Skills
- Previously completed a CSC course
About LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele. As a Certified MBE and Woman-Owned organization, we pride ourselves on fostering global cross-cultural connections that advance both the careers of our employees and the success of our clients' businesses.
At LanceSoft, our mission is clear: to leverage our global network to seamlessly connect businesses with the right talent and individuals with the right opportunities, all without bias. We believe in providing Global Workforce Solutions with a personalized, human touch.
Our comprehensive range of services spans various domains, encompassing temporary and permanent staffing, Statement of Work (SOW) arrangements, payrolling, Recruitment Process Outsourcing (RPO), application design and development, program/project management, and engineering solutions.
Currently, our team of over 5,000 professionals caters to 110+ enterprise clients worldwide, including Fortune companies. Our client base represents a diverse spectrum of industries, including Banking & Financial Services, Semiconductor/VLSI, Technology, Healthcare & Life Sciences, Government, Telecom & Media, Retail & Distribution, Oil & Gas, and Energy & Utilities.
Headquartered in Herndon, VA, LanceSoft operates 32+ regional offices across the North America, Europe, Asia, and Australia. We also have nine delivery centers strategically located in India in Bangalore, Indore, Noida, Baroda, Hyderabad, Bhubaneshwar, Dehradun, Goa, and Aligarh to further enhance our client service capabilities.
About the role
Bilingual Customer Service Representative
Location Address: Ottawa, ON Onsite Fully for the 1st Month (moving to 2 days in office)
Extension: Potentially
FTE: Potentially
Duration: 12 months
Schedule Hours: Training shift for the 1st Month is 9am-5pm and then moves to a shift scheduled between 8am-8pm. Contractors will know their shift schedule 4 weeks out.
Typical Day in the Role:
- Resolving client telephone and email inquiries timely and effectively
- Using discretion and problem solving skills to satisfy the requirements of the customer’s request
- Contributing to ideal centre functionality by adhering to goals, policies, and procedures
- Utilizing key mind for sales to recognize and initiate opportunities for cross-selling and referrals
- Facilitating a culture of communication, participation, and collaboration by being an actively positive member of your team
Must Have Skills:
- 2-4 years of Financial industry experience
- Bilingual in French is a must
- Have a high-degree of knowledge regarding procedures surrounding securities settlement
- 2-4 years Experience in a Customer Service capacity, particularly in a Contact Center environment is an asset
Nice to have Skills
- Previously completed a CSC course
About LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele. As a Certified MBE and Woman-Owned organization, we pride ourselves on fostering global cross-cultural connections that advance both the careers of our employees and the success of our clients' businesses.
At LanceSoft, our mission is clear: to leverage our global network to seamlessly connect businesses with the right talent and individuals with the right opportunities, all without bias. We believe in providing Global Workforce Solutions with a personalized, human touch.
Our comprehensive range of services spans various domains, encompassing temporary and permanent staffing, Statement of Work (SOW) arrangements, payrolling, Recruitment Process Outsourcing (RPO), application design and development, program/project management, and engineering solutions.
Currently, our team of over 5,000 professionals caters to 110+ enterprise clients worldwide, including Fortune companies. Our client base represents a diverse spectrum of industries, including Banking & Financial Services, Semiconductor/VLSI, Technology, Healthcare & Life Sciences, Government, Telecom & Media, Retail & Distribution, Oil & Gas, and Energy & Utilities.
Headquartered in Herndon, VA, LanceSoft operates 32+ regional offices across the North America, Europe, Asia, and Australia. We also have nine delivery centers strategically located in India in Bangalore, Indore, Noida, Baroda, Hyderabad, Bhubaneshwar, Dehradun, Goa, and Aligarh to further enhance our client service capabilities.