Job Title: Customer Success | Interns Designation: Customer Success | Interns Number of Requirements: 2 to 3

Reports to : Customer Success manager

Location: Bakhundole, Lalitpur 44600, Nepal

Shift: Standard (09:00 AM to 06:00 PM) from Monday to Friday

Position Overview We are looking for a motivated fresher who can contribute to our growing Customer Success team. As we expand our focus to global clients, the intern will play a key role in handling documentation-related tasks such as database management, CRM updates, renewal and upsell tracking. Additionally, the intern will be responsible for managing low-value accounts, such as Zoom clients with a single license.

Roles And Responsibilities

• Timely follow-up on client emails and calls (within 24 hours)
• Number of client touchpoints (emails/calls) made per week
• Accuracy of CRM and database updates (target >95%)
• Number of completed database entries per week
• Submission of meeting minutes and notes within 12 hours
• 100% tracking of renewals before their due dates for assigned clients
• Number of upsell/cross-sell opportunities identified and flagged
• Timely completion of documentation and assigned tasks (target: 100% on-time)
• Responsiveness to internal team communications and task requests
• Completion of product training and learning modules
• Ability to handle basic client queries related to our product portfolio
• Positive internal feedback from supervisors/account managers (on accuracy, communication, and helpfulness)

Skills And Qualifications Education : Bachelor’s degree (completed or currently pursuing) in a relevant field, with the ability to effectively manage time and balance academic and professional commitments

Experience: Fresher is fine

Expected Skills

• Should be able to support the workload of existing team members by handling follow-up emails and client calls.
• Must be capable of identifying and mapping upsell and cross-sell opportunities across the customer base.
• Should have the ability to take accurate meeting minutes and maintain detailed notes.
• Must demonstrate the ability to quickly grasp knowledge of our broad product portfolio in order to effectively manage and support low-value customer accounts.

What We Offer

• Work in a multinational company operating in the Cloud & ICT domain, based out of the UK and operating in Australia, India, Nepal, Pakistan, and Bangladesh
• Best in class open, progressive, professional, and equal opportunity work environment
• Closely knit and supportive team members and a culture where your contributions, opinions, and diversity is welcome, respected, & encouraged
• Exposure to multi-disciplinary skill areas (including team management & leadership) in a vibrant start-up ecosystem with deep work involving world-class leaders like Amazon, Microsoft, Google, Alibaba, DigitalOcean, and Facebook
• Opportunity to travel regionally (as part of assignment/ training and development or delivery ) in Nepal, India, Pakistan, Bangladesh, or Srilanka

Our Commitments We believe that diversity drives innovation. At Genese Solution, we are dedicated to creating a work environment where everyone, regardless of race, gender identity, age, religion, disability, or background, feels respected and included. How to apply? Suitable candidates meeting the above criteria are requested to send their CV and cover letter to hr@genesesolution.com

Only shortlisted candidates will be invited for the further selection process. You are requested to clearly mention the position you are applying for in the subject of the email.

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