Client Support Specialist - Bilingual
Top Benefits
About the role
Position Summary
In this role, the Client Support Specialist (“CSS”) will maintain solid client relationships by handling questions and concerns with speed and professionalism. Daily responsibilities include receiving and placing telephone calls, performing data entry, and using software programs. The CSR will also require research skills to troubleshoot client problems. Excellent communication and proven alphanumeric data entry skills are essential.
The role also interprets client requirements and communicates solutions. Apply client service communication with both external clients and the internal team, along with ensuring appropriate transfer to the responsible department when required.
Job functions
- Responsible for data integrity by cleaning up the CLTS database, identifying errors and duplications.
- Participate with project work; workload to be assigned by the National Client Support Manager.
- Answer telephone/written/fax/e-mail inquiries regarding livestock indicator sales, non-technical issues, order management and general client issues in a professional manner.
- Provide client services within the framework, while ensuring the issues of clients are adequately addressed.
- Responsible for all calls and communication with clients who are French speaking.
- Meet or exceed performance objectives of the small call centre in terms of client service.
- Data entry of client information details and maintain client related information via database.
- Provide first point of contact to incoming calls, emails, and client generated system support requests.
- Work with computer applications while talking to clients and recording client call details in a clear, concise, client call-log.
- Punctual and comfortable with a rigid schedule.
- Take responsibility to solve issues from beginning to end and work with the internal team to ensure the same, as appropriate.
- Learn and take on new initiatives and training as business needs change.
- Assists other department with French translations when required.
- Other duties as assigned.
Education and Experience
- High School Diploma.
- Five or more years of experience in a similar position.
- Bilingual communication skills in English and French.
- Experience working in a client service environment (retail, call centre, IT support).
- Experience in the livestock agricultural sector a definite asset.
- Excellent communication and problem-solving skills.
- Highly developed professional telephone manner.
- Positive, friendly, and patient attitude.
- Ability to work with minimal supervision in a fast-paced environment.
- Experience in thinking-on-your feet, asking targeted questions, and anticipating needs.
- Ability to multi-task by navigating through several screens while at the same time speaking with the client.
- Familiarity with Windows-based systems and internet navigation.
- Good-judgment and composure under pressure.
- Ability to present information in a manner that addresses the needs of clients.
- Commitment to respect schedules.
- Represents CCIA at industry conferences and tradeshows as assigned by the National Client Support Manager
Work Environment
This role is primarily based in an office setting. While we prefer candidates who can work onsite, we may consider a fully remote arrangement for the right individual.
The position involves prolonged periods of sitting and may occasionally require lifting items up to 30 pounds. Reasonable accommodations will be made to support individuals with disabilities in performing the essential functions of the role.
Some travel may be required. When traveling to provide support, the successful candidate will represent CCIA and must be well-versed in our organization in order to effectively respond to client inquiries.
Diversity and Inclusion
Canadian Cattle Identification Agency is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our organization’s success.
As an equal opportunity employer, we welcome all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Interested applicants are invited to apply by emailing their resume to hr@canadaid.ca
We thank all candidates who applied; however, only those selected for an interview will be contacted.
About Canadian Cattle Identification Agency
Canadian Cattle Identification Program (CCIA) is an industry-led initiative designed to promote beef consumption through assurance of efficient trace back and containment of serious animal health and food safety problems. The program is regulated and enforced by the Canadian Food Inspection Agency (CFIA).
Client Support Specialist - Bilingual
Top Benefits
About the role
Position Summary
In this role, the Client Support Specialist (“CSS”) will maintain solid client relationships by handling questions and concerns with speed and professionalism. Daily responsibilities include receiving and placing telephone calls, performing data entry, and using software programs. The CSR will also require research skills to troubleshoot client problems. Excellent communication and proven alphanumeric data entry skills are essential.
The role also interprets client requirements and communicates solutions. Apply client service communication with both external clients and the internal team, along with ensuring appropriate transfer to the responsible department when required.
Job functions
- Responsible for data integrity by cleaning up the CLTS database, identifying errors and duplications.
- Participate with project work; workload to be assigned by the National Client Support Manager.
- Answer telephone/written/fax/e-mail inquiries regarding livestock indicator sales, non-technical issues, order management and general client issues in a professional manner.
- Provide client services within the framework, while ensuring the issues of clients are adequately addressed.
- Responsible for all calls and communication with clients who are French speaking.
- Meet or exceed performance objectives of the small call centre in terms of client service.
- Data entry of client information details and maintain client related information via database.
- Provide first point of contact to incoming calls, emails, and client generated system support requests.
- Work with computer applications while talking to clients and recording client call details in a clear, concise, client call-log.
- Punctual and comfortable with a rigid schedule.
- Take responsibility to solve issues from beginning to end and work with the internal team to ensure the same, as appropriate.
- Learn and take on new initiatives and training as business needs change.
- Assists other department with French translations when required.
- Other duties as assigned.
Education and Experience
- High School Diploma.
- Five or more years of experience in a similar position.
- Bilingual communication skills in English and French.
- Experience working in a client service environment (retail, call centre, IT support).
- Experience in the livestock agricultural sector a definite asset.
- Excellent communication and problem-solving skills.
- Highly developed professional telephone manner.
- Positive, friendly, and patient attitude.
- Ability to work with minimal supervision in a fast-paced environment.
- Experience in thinking-on-your feet, asking targeted questions, and anticipating needs.
- Ability to multi-task by navigating through several screens while at the same time speaking with the client.
- Familiarity with Windows-based systems and internet navigation.
- Good-judgment and composure under pressure.
- Ability to present information in a manner that addresses the needs of clients.
- Commitment to respect schedules.
- Represents CCIA at industry conferences and tradeshows as assigned by the National Client Support Manager
Work Environment
This role is primarily based in an office setting. While we prefer candidates who can work onsite, we may consider a fully remote arrangement for the right individual.
The position involves prolonged periods of sitting and may occasionally require lifting items up to 30 pounds. Reasonable accommodations will be made to support individuals with disabilities in performing the essential functions of the role.
Some travel may be required. When traveling to provide support, the successful candidate will represent CCIA and must be well-versed in our organization in order to effectively respond to client inquiries.
Diversity and Inclusion
Canadian Cattle Identification Agency is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our organization’s success.
As an equal opportunity employer, we welcome all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Interested applicants are invited to apply by emailing their resume to hr@canadaid.ca
We thank all candidates who applied; however, only those selected for an interview will be contacted.
About Canadian Cattle Identification Agency
Canadian Cattle Identification Program (CCIA) is an industry-led initiative designed to promote beef consumption through assurance of efficient trace back and containment of serious animal health and food safety problems. The program is regulated and enforced by the Canadian Food Inspection Agency (CFIA).