The Group Sales Manager is a crucial member of the team, responsible for negotiating and contracting new and repeat group room and meetings business through lead generation, prospecting, sales calls, and networking to generate business for our collection of hotels in Banff. In addition, the role involves implementing sales and marketing strategies to achieve and exceed budget objectives for all three hotels.

This position is remotely based in Calgary, allowing the Group Sales Manager to maintain a strong presence in the Calgary and Edmonton markets while also efficiently managing relationships and opportunities for our Banff properties.

As a Sales Manager with the Banff Collection Team, you will work closely with the hotel teams to deliver exceptional guest service and strong financial results.

ACTIVITIES:

The duties and responsibilities for the Sales Manager include, but are not limited to the following:

• Proactively solicits and qualifies existing and new business to achieve personal and hotel revenue goals. This will be done through sales calls, trade shows, promotions, inquiries, telephone contacts and sales trips.

• Develop new customer partnerships along with nurturing existing relationships.

• Promptly send proposals, contracts, and other sales correspondence.

• Accurately confirm all bookings, quotes and negotiate rates while adhering to hotel rate structure, credit policies and general hotel policies and procedures.

• Assist in booking and finalizing catering contracts.

• Maintain an up -to-date accurate client file, database, and tracking system.

• Research markets to identify potential sources of business and increase market share.

• Responsible for full market knowledge as it relates to competitors and industry trends.

• In close contact with the client or group while in house to ensure satisfaction and also to enable re-solicitation for future business.

• Involved with guest feedback to maintain product need and standard of hotel performance.

• Produces and implements quarterly action plan to achieve weekly activities quotas and annual revenue goal.

• Participates in formulation of annual Sales Plan.

• Ensure excellent lines of communication interdepartmentally.

• Attend related tradeshows and conducts sales trips as required to find new business and manage existing partnerships.

• Conducts site tours for clients.

• Community involvement – attend appropriate community functions and become part of local and feeder market business organizations.

• Prepare sales reports and attend regular sales meetings.

• Other duties as assigned by the Director of Sales.

COMPETENCIES WE ARE SEEKING:

• Good understanding of hotel operations and is passionate about the industry

• Minimum of 2 year of Hotel Sales Manager (Corporate, SMERF, Association, Government) experience

• Experience with hotel PMS is an asset

• Hotel operations experience with an understanding on how business is contracted through various sales channels (end user, intermediaries) is an asset

• Is an aggressive self-starter with strong ability to build rapport with guests and potential clients

• Self-motivated, decisive, responsible, and driven to achieve goals

• Strong interpersonal skills, exceptional oral and written communication skills

• Excellent selling, relationship building and organizational skills with a high degree of professionalism and dedication

• Ability to meet both short-term and long-term business goals

• Effective decision-making skills and can choose a course of action best suited to the customer

• Proven problem-solving skills and encourage new innovative solutions when appropriate

• Experience in using sales, catering, and PMS systems

• Working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Ability to work flexible hours and meet the demands of the changing environment