Job Summary:

We are seeking a dedicated and proactive Applications Support Technician to serve as the first point of contact for all IT-related issues within our school division. This pivotal role involves managing customer expectations, setting the organizational standard for customer engagement, and acting as a communication channel between users and the IT department. The successful candidate will be responsible for diagnosing, resolving, or escalating hardware and software issues in a timely and accurate manner.

Duties and Responsibilities:

• Serve as the primary contact for technical assistance requests via phone, email, tickets, and in-person inquiries.

• Diagnose and resolve issues related to computer systems, software, and hardware.

• Install, configure, and maintain software and hardware components.

• Provide technical support for various devices, including desktops, laptops, printers, and mobile devices.

• Collaborate with other IT teams to resolve network connectivity and system issues.

• Maintain and perform IT hardware inventory management.

• Support audio/visual equipment, school intercoms, and CCTV systems.

• Gather feedback from users to improve IT services and support.

• Assist in the setup and support of school events requiring technical assistance.

Qualifications, Skills and Abilities:

Qualifications

• Diploma in Computer Technology or related field (preferred).

• Current Microsoft Technology Certifications, as applicable.

• A+ Certification.

• Experience working in a Microsoft environment.

• Information Technology Infrastructure Library (ITIL) Certification (preferred).

• Valid driver’s license and access to a reliable vehicle daily.

• Upon hire, external applicants must supply a Criminal Record with Vulnerable Sector Search, and a cleared Child Abuse Registry Check, as conditions of employment.

Skills and abilities

• Strong problem-solving and analytical skills.

• Proficiency in diagnosing and resolving hardware and software issues.

• Experience with various peripherals, including printers, scanners, and projectors.

• Understanding of network operations and protocols.

• Excellent communication skills, both oral and written.

• Ability to work independently and as part of a team.

• Strong organizational skills and attention to detail.

• Ability to adapt to changing technologies and environments.

Physical Demands and Working Conditions:

Physical demands:

• Ability to sit or stand for extended periods.

• Prolonged use of computer mouse and keyboard.

• Lifting and carrying up to 20 lbs. may be required.

• Use of hand and powered tools may be necessary.

• Unpacking/packaging technology for installation and removal

• Ability to work from a step ladder.

Working conditions:

• Exposure to noise and frequent interruptions.

The above statements reflect the general duties considered necessary to describe the principal functions of the position identified and shall not be construed as a detailed description of all work requirements that may be inherent to the position.

Job Type: Full-time

Pay: $70,681.00-$82,477.00 per year

Schedule:

• Monday to Friday

Work Location: In person