Desktop Support Specialist
About the role
Position Title: Desktop Support Engineer
Location: Markham, Ontario, Canada
6 month Contract Opportunity
- July - December 2025 (extendable)
Position Summary
We are looking for a proactive and knowledgeable Desktop Support Engineer to join our client's team onsite in Markham. This role plays a key part in supporting end users during the transition to Windows 11 , ensuring a seamless experience and resolving any technical challenges that may arise.
Primary Responsibilities
- User Assistance: Deliver frontline technical support to users encountering issues after the Windows 11 rollout.
- Issue Resolution: Identify, troubleshoot, and resolve hardware and software problems on desktops and related systems.
- System Setup: Support the deployment, configuration, and upkeep of Windows 11 on user devices.
- Record Keeping: Document support activities, technical issues, and resolutions in a clear and organized manner.
- User Training: Provide guidance and training sessions to help users navigate new Windows 11 features.
- Team Collaboration: Work closely with IT colleagues and other departments to ensure consistent and effective support.
- System Maintenance: Perform updates and manage system upgrades to maintain optimal performance.
- Feedback & Improvement: Collect user feedback to enhance support processes and identify areas for improvement.
Qualifications
- Education: Degree or diploma in Computer Science, Information Technology, or a related discipline.
- Experience: Demonstrated experience in desktop support, with a strong understanding of Windows environments, especially Windows 11.
- Technical Proficiency: Solid skills in diagnosing and resolving hardware/software issues, and configuring operating systems.
- Communication: Strong written and verbal communication skills.
- Customer Focus: Committed to delivering excellent user support and service.
- Analytical Skills: Capable of assessing problems and implementing effective solutions.
- Team Player: Comfortable working in a collaborative, team-based environment.
About Encore Technical Solutions Inc.
Encore Technical Solutions Inc. is the Greater Toronto Area’s premier new provider of project-based and permanent Information Technology staffing solutions.
We specialize in placing thoroughly screened, well-vetted technology talent to support your full-time or project-based hiring requirements, from programmers and business analysts to project managers and digital media specialists.
Encore is led by seasoned recruitment professionals with extensive backgrounds in IT staffing and long track records of success. Guided by core values of integrity, accountability, professionalism and trust, we are results-oriented and provide exceptional commitment to our clients and the consultants we place.
Feel free to reach out to us with inquiries and watch this space for more news about the exciting launch of Encore Technical Solutions!
Desktop Support Specialist
About the role
Position Title: Desktop Support Engineer
Location: Markham, Ontario, Canada
6 month Contract Opportunity
- July - December 2025 (extendable)
Position Summary
We are looking for a proactive and knowledgeable Desktop Support Engineer to join our client's team onsite in Markham. This role plays a key part in supporting end users during the transition to Windows 11 , ensuring a seamless experience and resolving any technical challenges that may arise.
Primary Responsibilities
- User Assistance: Deliver frontline technical support to users encountering issues after the Windows 11 rollout.
- Issue Resolution: Identify, troubleshoot, and resolve hardware and software problems on desktops and related systems.
- System Setup: Support the deployment, configuration, and upkeep of Windows 11 on user devices.
- Record Keeping: Document support activities, technical issues, and resolutions in a clear and organized manner.
- User Training: Provide guidance and training sessions to help users navigate new Windows 11 features.
- Team Collaboration: Work closely with IT colleagues and other departments to ensure consistent and effective support.
- System Maintenance: Perform updates and manage system upgrades to maintain optimal performance.
- Feedback & Improvement: Collect user feedback to enhance support processes and identify areas for improvement.
Qualifications
- Education: Degree or diploma in Computer Science, Information Technology, or a related discipline.
- Experience: Demonstrated experience in desktop support, with a strong understanding of Windows environments, especially Windows 11.
- Technical Proficiency: Solid skills in diagnosing and resolving hardware/software issues, and configuring operating systems.
- Communication: Strong written and verbal communication skills.
- Customer Focus: Committed to delivering excellent user support and service.
- Analytical Skills: Capable of assessing problems and implementing effective solutions.
- Team Player: Comfortable working in a collaborative, team-based environment.
About Encore Technical Solutions Inc.
Encore Technical Solutions Inc. is the Greater Toronto Area’s premier new provider of project-based and permanent Information Technology staffing solutions.
We specialize in placing thoroughly screened, well-vetted technology talent to support your full-time or project-based hiring requirements, from programmers and business analysts to project managers and digital media specialists.
Encore is led by seasoned recruitment professionals with extensive backgrounds in IT staffing and long track records of success. Guided by core values of integrity, accountability, professionalism and trust, we are results-oriented and provide exceptional commitment to our clients and the consultants we place.
Feel free to reach out to us with inquiries and watch this space for more news about the exciting launch of Encore Technical Solutions!