Top Benefits
About the role
We’re Hiring!
Team Lead, Operations
Toronto, ON
www.entandemlicensing.com
Full-time
Hybrid
WHO WE ARE
Entandem is a joint venture between Re: Sound and SOCAN. Entandem simplifies music licenses for Canadian organizations and businesses that use recorded and/or live music to make their business or event better. Entandem licensing ensures that those who made the music are compensated.
OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM
Entandem thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability.
WHY WORK WITH US?
- Make a difference by supporting and collaborating with a vibrant and creative community
- Enjoy many options for workplace flexibility and work-life balance
- Get involved in the rapidly changing creative space
- Advocate for and empower the creative community
- Together, we’ll help music creators earn more income and make a living
WHAT WE OFFER
- 35-hour workweek schedule (possible flexible work options i.e., 4-day work week (position based)
- Twelve paid sick days annually (including five personal days)
- Access to SOCAN’s Toronto fitness facility
- Annual Performance Incentive bonus (dependent on a personal and company performance)
- Defined contribution Pension Plan
- Comprehensive, health and dental benefits program
- Inclusive and collaborative working environment
ABOUT THE ROLE
Ensure Entandem optimizes revenue collection. Lead and direct the Account Manager team, responsible for the largest income generating licensees, to achieve collection goals. Track trends, identify reporting and payment gaps, and develop plans to best address opportunities. Communicate effectively with all levels of the business and act as point of contact. Maintain focus on company goals and utilize data and analytics to underpin essential and fundamental core business needs and strategies
The knowledge of English is required for this position as the position requires to interact on a constant and regular basis with English-speaking stakeholders.
WHAT YOU’LL DO / KEY RESPONSIBILITIES
- Monitor, track and support Account Manager’s in collection efforts.
- Maintain and improve companywide KPI reporting dashboards.
- Create, interpret and utilize parameters to select individual Account assignments.
- Provide reports, statistics and analytics for Entandem Management and Board including quarterly reports, financial forecasting, and bad debt provision.
- Lead the Account Manager team to ensure quarterly metrics are met.
- Develop plans to ensure best practices and process improvement are followed.
- Improve collection cycles to optimize recovery rates.
- Oversee application of funds and collection of past due invoices.
- Liaise with Finance dept for write offs, cancellations, refunds and fund transfer cases.
- Actively collaborate, both internally and with outside stakeholders to compile and interpret statistics and data where relevant.
- Provide input on staff performance measures and appraisals.
- Support IT in testing, troubleshooting, and finding solutions to technological issues.
- Train and coach staff.
- Work closely with Licensing Specialists, Operations Manager and third parties to ensure cohesion and consistency across the board.
- Other duties as required
WHAT YOU'LL BRING/QUALIFICATIONS & EXPERIENCE
- Leadership skills
- Strong communication – written and oral
- Excellent organizational and time management skills
- Strong problem solving and conflict resolution skills
- Relationship building
- Advanced MS, Excel, Epicor (including query designing) and other software skills, knowledge and experience
- Copyright and music industry knowledge
- Analytical
- Results oriented
- Detail oriented
- Strong communicator
- Adaptable
- Driven
- Efficient
- Advanced IT proficiency
ACCESSIBILITY & ACCOMMODATION
Entandem is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at hr@socan.com and we will make the necessary accommodations. Applications submitted to this email address will not be accepted.
EQUAL EMPLOYMENT OPPORTUNITY
Entandem is an Equal Opportunity Employer. Hiring and other employment decisions at Entandem are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.
If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply
HOW TO APPLY
If you’re interested in joining us, we’d love to hear from you: http://www.socan.com/careers/
Thank you for your interest in our company; we will be in touch with those candidates we wish to interview.
To learn more about Entandem, go to https://www.entandemlicensing.com/
About SOCAN
SOCAN is a rights management organization that links more than four million songwriters, composers and music publishers worldwide. We do this by administering licenses for the public performance and reproduction of their work. The money collected from these licenses is distributed as royalties to the music creators and publishers who have rightfully earned them in Canada and worldwide.
More than 250 employees work with SOCAN. We are a team dedicated to supporting the national and global music ecosystem through our creativity, innovation, commitment, and passion in an ever-changing music and business landscape. We support SOCAN members from offices in Toronto, Vancouver, Montréal, Nashville and Los Angeles.
We love music and believe that the songwriters, composers and music publishers provide an essential and priceless aspect of national pride and culture. This belief permeates our work and heavily influences a workplace culture of which we are immensely proud.
As we blaze trails during one of the fastest-changing times in our industry, we continue to revolutionize and modernize music monetization through state-of-the-art, innovative technology.
SOCAN is Canada’s largest member-based rights management organization. We’re always looking for innovative, industrious, and creative new team members, who share our passion and commitment.
Visit SOCAN.com to learn more about what we do.
Top Benefits
About the role
We’re Hiring!
Team Lead, Operations
Toronto, ON
www.entandemlicensing.com
Full-time
Hybrid
WHO WE ARE
Entandem is a joint venture between Re: Sound and SOCAN. Entandem simplifies music licenses for Canadian organizations and businesses that use recorded and/or live music to make their business or event better. Entandem licensing ensures that those who made the music are compensated.
OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM
Entandem thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability.
WHY WORK WITH US?
- Make a difference by supporting and collaborating with a vibrant and creative community
- Enjoy many options for workplace flexibility and work-life balance
- Get involved in the rapidly changing creative space
- Advocate for and empower the creative community
- Together, we’ll help music creators earn more income and make a living
WHAT WE OFFER
- 35-hour workweek schedule (possible flexible work options i.e., 4-day work week (position based)
- Twelve paid sick days annually (including five personal days)
- Access to SOCAN’s Toronto fitness facility
- Annual Performance Incentive bonus (dependent on a personal and company performance)
- Defined contribution Pension Plan
- Comprehensive, health and dental benefits program
- Inclusive and collaborative working environment
ABOUT THE ROLE
Ensure Entandem optimizes revenue collection. Lead and direct the Account Manager team, responsible for the largest income generating licensees, to achieve collection goals. Track trends, identify reporting and payment gaps, and develop plans to best address opportunities. Communicate effectively with all levels of the business and act as point of contact. Maintain focus on company goals and utilize data and analytics to underpin essential and fundamental core business needs and strategies
The knowledge of English is required for this position as the position requires to interact on a constant and regular basis with English-speaking stakeholders.
WHAT YOU’LL DO / KEY RESPONSIBILITIES
- Monitor, track and support Account Manager’s in collection efforts.
- Maintain and improve companywide KPI reporting dashboards.
- Create, interpret and utilize parameters to select individual Account assignments.
- Provide reports, statistics and analytics for Entandem Management and Board including quarterly reports, financial forecasting, and bad debt provision.
- Lead the Account Manager team to ensure quarterly metrics are met.
- Develop plans to ensure best practices and process improvement are followed.
- Improve collection cycles to optimize recovery rates.
- Oversee application of funds and collection of past due invoices.
- Liaise with Finance dept for write offs, cancellations, refunds and fund transfer cases.
- Actively collaborate, both internally and with outside stakeholders to compile and interpret statistics and data where relevant.
- Provide input on staff performance measures and appraisals.
- Support IT in testing, troubleshooting, and finding solutions to technological issues.
- Train and coach staff.
- Work closely with Licensing Specialists, Operations Manager and third parties to ensure cohesion and consistency across the board.
- Other duties as required
WHAT YOU'LL BRING/QUALIFICATIONS & EXPERIENCE
- Leadership skills
- Strong communication – written and oral
- Excellent organizational and time management skills
- Strong problem solving and conflict resolution skills
- Relationship building
- Advanced MS, Excel, Epicor (including query designing) and other software skills, knowledge and experience
- Copyright and music industry knowledge
- Analytical
- Results oriented
- Detail oriented
- Strong communicator
- Adaptable
- Driven
- Efficient
- Advanced IT proficiency
ACCESSIBILITY & ACCOMMODATION
Entandem is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at hr@socan.com and we will make the necessary accommodations. Applications submitted to this email address will not be accepted.
EQUAL EMPLOYMENT OPPORTUNITY
Entandem is an Equal Opportunity Employer. Hiring and other employment decisions at Entandem are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.
If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply
HOW TO APPLY
If you’re interested in joining us, we’d love to hear from you: http://www.socan.com/careers/
Thank you for your interest in our company; we will be in touch with those candidates we wish to interview.
To learn more about Entandem, go to https://www.entandemlicensing.com/
About SOCAN
SOCAN is a rights management organization that links more than four million songwriters, composers and music publishers worldwide. We do this by administering licenses for the public performance and reproduction of their work. The money collected from these licenses is distributed as royalties to the music creators and publishers who have rightfully earned them in Canada and worldwide.
More than 250 employees work with SOCAN. We are a team dedicated to supporting the national and global music ecosystem through our creativity, innovation, commitment, and passion in an ever-changing music and business landscape. We support SOCAN members from offices in Toronto, Vancouver, Montréal, Nashville and Los Angeles.
We love music and believe that the songwriters, composers and music publishers provide an essential and priceless aspect of national pride and culture. This belief permeates our work and heavily influences a workplace culture of which we are immensely proud.
As we blaze trails during one of the fastest-changing times in our industry, we continue to revolutionize and modernize music monetization through state-of-the-art, innovative technology.
SOCAN is Canada’s largest member-based rights management organization. We’re always looking for innovative, industrious, and creative new team members, who share our passion and commitment.
Visit SOCAN.com to learn more about what we do.