H&F Programs Supervisor – Adult Program
Top Benefits
About the role
Salary Rate: $54,702 – Check out the YMCA’s total compensation package!
Location: The Cooper Koo Family YMCA
Work Hours: 37.5 hours per week
Employment Type: Salaried Contract for 12 months
Number of Vacancies: 1
Anticipated Start Date: August 15, 2025
Deadline to Apply: July 28, 2025 At 5PM
Be the Spark! Join our passionate team and help us to achieve great things in our community!
The H&F Programs Supervisor - Adult Program, provides strategic leadership in the delivery and continuous improvement of personal training and individual conditioning services, ensuring members are engaged through personalized, results-driven programs. A strong emphasis is placed on setting and supporting SMART goals, using CRM tools and VirtuaGym software to monitor member progress, optimize usage, and strengthen connections through the Member Insight Strategy and Membership Involvement Model. The position focuses on implementing innovative approaches to support personal goal achievement and build meaningful member relationships that drive retention. The Supervisor is responsible for recruiting, developing, and retaining a qualified team of staff and volunteers who model excellence in service delivery and relationship building. As part of the Centre's senior leadership team, the role contributes to broader strategic initiatives and may serve as Acting General Manager when required.
In This Role, You Will:
- Coach and develop staff to ensure exceptional service experience in various types of Personal Training; ensure staff follow best practices and perform required administrative tasks for tracking sessions and maintaining client information.
- Achieve monthly, quarterly, and yearly revenue objectives set forth by department sales goals.
- Recruit, hire, onboard, and train new staff for the IC/PT department, following all practices and protocols as outlined by Human Resources and Health & Fitness.
- Schedule and ensure appropriate staffing is available to meet Personal Training targets.
- Manage the Personal Training program utilizing VirtuaGym software; ensure accuracy of information entered in VirtuaGym, including client bookings, credits, and notes.
- Conduct Personal Training consultations from online requests and in-person opportunities; maintain knowledge of Personal Training programs and the Personal Training team to facilitate the best match between Trainer and client.
- Follow up proactively with Personal Training clients and members to encourage continued participation in YMCA programs and services.
- Assist in identifying opportunities to leverage the YMCA’s training expertise externally to increase sales.
- Conduct Personal Training audits to ensure staff qualifications are up to date and all Personal Trainers deliver high quality service.
- Coach and develop a team of staff and volunteers to provide superior service and build relationships with members in the conditioning room and surrounding areas.
- Deliver Group Fitness classes, Personal Training sessions, and new member orientations; ensure exceptional service experience for members and follow up to assist them in achieving their personal fitness goals.
- Conduct regular formal and informal performance reviews for staff; assist staff in creating development plans and manage performance issues as required.
- Develop, implement, monitor, and evaluate programs and processes within the Association’s Membership Services Plan impacting the experience of members in the conditioning room and surrounding areas.
- Build relationships with members and seek opportunities to share the YMCA story; educate members and guests on the YMCA as a charity.
- Assist in developing and managing departmental budgets; achieve all performance indicators and standards including those related to MOR, retention, and YMCA Priority SAM standards.
- Provide leadership and support as a member of the Centre senior staff team; act as an effective Acting General Manager as required.
- Participate in task groups, special assignments, and opportunities that further the Association mission, vision, and strategic initiatives including the Core Service Functional Group.
- Perform other duties as assigned.
You Bring:
- Post-secondary education in Kinesiology, Physical Education or related field preferred, or equivalent experience.
- Standard First Aid, CPR required.
- Demonstrated strong leadership skills developed through progressively responsible experience in a supervisory role in group fitness programs; ability to encourage, motivate staff and volunteers, acknowledge and appreciate contributions.
- Experience in personal training sales an asset.
- Previous experience in development and implementation of new programs an asset.
- YMCA Personal Trainer Certification or equivalent (i.e. CPTN, ACE, etc.) preferred; Certified Fitness Consultant (CFC) an asset; Group Fitness Certification preferred; Certification in nutrition an asset.
- Proficiency with computer software including Excel, Outlook, etc.
- Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers.
- Excellent written communication skills.
- Ability to work flexible hours, including days, evenings, and weekends.
- Excellent understanding of diversity, inclusion and equity including the ability to identify and address barriers, work effectively with diverse stakeholders, and integrate equity into program design.
What you need to succeed:
- Commitment to the YMCA’s Mission, Vision and Values
- Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
- YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
Why work for the YMCA? The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.
Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, Ignite the Light , which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.
The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.
In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.
The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.
Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.
About YMCA of Greater Toronto
Everyone deserves a chance to shine.
That’s why the YMCA of Greater Toronto is committed to promoting equity and boosting well-being across the GTA — but as a charity, we don’t do it alone. When many think of the Y, a charity may not be the first thing that comes to mind — but our ability to ignite the potential in people and spark change for the better is only made possible by the loyalty of our participants, the generosity of our donors, and the dedication of our volunteers and staff.
Thanks to the breadth, quality, and inclusive nature of the services and programs we offer across our network of 500+ locations in the GTA, we attract a diverse and dynamic mix of participants and will never turn anyone away due to their financial circumstances. Many participate for life and many more choose to give back when they have the means, so that others can benefit from experiences like their own — experiences that can only be found at the Y.
Our focus on well-being means we help people thrive not only physically, but mentally and socially as well. We offer volunteering opportunities; safe spaces for teens; child care; camps; career guidance; employment services; support for immigrants; and a range of other services essential for individuals and communities to shine their brightest. No matter your needs or stage of life, when you join the Y community, you get to be part of something special.
Over our 170-year history, we’ve adapted to meet our communities’ most urgent needs. Today, these needs include mental health supports, affordable housing, accessible child care, help navigating our precarious labour market, and community for isolated older adults. By offering a safe destination where anyone can grow, lead, and give back, the Y has become both a beacon of inspiration and a trusted anchor of support driven by our knowledgeable, friendly, and caring volunteers and staff.
H&F Programs Supervisor – Adult Program
Top Benefits
About the role
Salary Rate: $54,702 – Check out the YMCA’s total compensation package!
Location: The Cooper Koo Family YMCA
Work Hours: 37.5 hours per week
Employment Type: Salaried Contract for 12 months
Number of Vacancies: 1
Anticipated Start Date: August 15, 2025
Deadline to Apply: July 28, 2025 At 5PM
Be the Spark! Join our passionate team and help us to achieve great things in our community!
The H&F Programs Supervisor - Adult Program, provides strategic leadership in the delivery and continuous improvement of personal training and individual conditioning services, ensuring members are engaged through personalized, results-driven programs. A strong emphasis is placed on setting and supporting SMART goals, using CRM tools and VirtuaGym software to monitor member progress, optimize usage, and strengthen connections through the Member Insight Strategy and Membership Involvement Model. The position focuses on implementing innovative approaches to support personal goal achievement and build meaningful member relationships that drive retention. The Supervisor is responsible for recruiting, developing, and retaining a qualified team of staff and volunteers who model excellence in service delivery and relationship building. As part of the Centre's senior leadership team, the role contributes to broader strategic initiatives and may serve as Acting General Manager when required.
In This Role, You Will:
- Coach and develop staff to ensure exceptional service experience in various types of Personal Training; ensure staff follow best practices and perform required administrative tasks for tracking sessions and maintaining client information.
- Achieve monthly, quarterly, and yearly revenue objectives set forth by department sales goals.
- Recruit, hire, onboard, and train new staff for the IC/PT department, following all practices and protocols as outlined by Human Resources and Health & Fitness.
- Schedule and ensure appropriate staffing is available to meet Personal Training targets.
- Manage the Personal Training program utilizing VirtuaGym software; ensure accuracy of information entered in VirtuaGym, including client bookings, credits, and notes.
- Conduct Personal Training consultations from online requests and in-person opportunities; maintain knowledge of Personal Training programs and the Personal Training team to facilitate the best match between Trainer and client.
- Follow up proactively with Personal Training clients and members to encourage continued participation in YMCA programs and services.
- Assist in identifying opportunities to leverage the YMCA’s training expertise externally to increase sales.
- Conduct Personal Training audits to ensure staff qualifications are up to date and all Personal Trainers deliver high quality service.
- Coach and develop a team of staff and volunteers to provide superior service and build relationships with members in the conditioning room and surrounding areas.
- Deliver Group Fitness classes, Personal Training sessions, and new member orientations; ensure exceptional service experience for members and follow up to assist them in achieving their personal fitness goals.
- Conduct regular formal and informal performance reviews for staff; assist staff in creating development plans and manage performance issues as required.
- Develop, implement, monitor, and evaluate programs and processes within the Association’s Membership Services Plan impacting the experience of members in the conditioning room and surrounding areas.
- Build relationships with members and seek opportunities to share the YMCA story; educate members and guests on the YMCA as a charity.
- Assist in developing and managing departmental budgets; achieve all performance indicators and standards including those related to MOR, retention, and YMCA Priority SAM standards.
- Provide leadership and support as a member of the Centre senior staff team; act as an effective Acting General Manager as required.
- Participate in task groups, special assignments, and opportunities that further the Association mission, vision, and strategic initiatives including the Core Service Functional Group.
- Perform other duties as assigned.
You Bring:
- Post-secondary education in Kinesiology, Physical Education or related field preferred, or equivalent experience.
- Standard First Aid, CPR required.
- Demonstrated strong leadership skills developed through progressively responsible experience in a supervisory role in group fitness programs; ability to encourage, motivate staff and volunteers, acknowledge and appreciate contributions.
- Experience in personal training sales an asset.
- Previous experience in development and implementation of new programs an asset.
- YMCA Personal Trainer Certification or equivalent (i.e. CPTN, ACE, etc.) preferred; Certified Fitness Consultant (CFC) an asset; Group Fitness Certification preferred; Certification in nutrition an asset.
- Proficiency with computer software including Excel, Outlook, etc.
- Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers.
- Excellent written communication skills.
- Ability to work flexible hours, including days, evenings, and weekends.
- Excellent understanding of diversity, inclusion and equity including the ability to identify and address barriers, work effectively with diverse stakeholders, and integrate equity into program design.
What you need to succeed:
- Commitment to the YMCA’s Mission, Vision and Values
- Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
- YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
Why work for the YMCA? The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.
Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, Ignite the Light , which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.
The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.
In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.
The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.
Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.
About YMCA of Greater Toronto
Everyone deserves a chance to shine.
That’s why the YMCA of Greater Toronto is committed to promoting equity and boosting well-being across the GTA — but as a charity, we don’t do it alone. When many think of the Y, a charity may not be the first thing that comes to mind — but our ability to ignite the potential in people and spark change for the better is only made possible by the loyalty of our participants, the generosity of our donors, and the dedication of our volunteers and staff.
Thanks to the breadth, quality, and inclusive nature of the services and programs we offer across our network of 500+ locations in the GTA, we attract a diverse and dynamic mix of participants and will never turn anyone away due to their financial circumstances. Many participate for life and many more choose to give back when they have the means, so that others can benefit from experiences like their own — experiences that can only be found at the Y.
Our focus on well-being means we help people thrive not only physically, but mentally and socially as well. We offer volunteering opportunities; safe spaces for teens; child care; camps; career guidance; employment services; support for immigrants; and a range of other services essential for individuals and communities to shine their brightest. No matter your needs or stage of life, when you join the Y community, you get to be part of something special.
Over our 170-year history, we’ve adapted to meet our communities’ most urgent needs. Today, these needs include mental health supports, affordable housing, accessible child care, help navigating our precarious labour market, and community for isolated older adults. By offering a safe destination where anyone can grow, lead, and give back, the Y has become both a beacon of inspiration and a trusted anchor of support driven by our knowledgeable, friendly, and caring volunteers and staff.