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Employment Opportunity

Residential Programs Counsellor

Salary: $47,775-$56,550

Working at YWCA Banff

Every employee plays an important role in realizing our organizational goals through their active commitment to our four strategic priorities: programs and services to end gender-based violence; a continuum of sustainable housing solutions; advancing the rights of women and girls; and building a sustainable organization. We are committed to ensuring our culture attracts, retains, and develops the best people.

The primary role of the Residential Programs Counsellor is to provide assessment, emotional support, advocacy, and crisis intervention across the spectrum of Residential Programs. These include Emergency Shelter, Project Home, transitional housing, Bridge Housing, Residence, and Affordable Housing. The Residential Programs team supports a 24/7 service delivery model and includes an on-call after hours program.

A Day in the Life

• The Residential Programs Counsellor reports to the Supervisor of Residential Programs and works in a team environment to deliver programs and services. The role also works collaboratively with the Advocacy and Community Programs team.
• Responds to crisis situations and requests for service across various Residential Programs (Emergency Shelter, Project Home, Bridge Housing, etc.), including determining program eligibility, and conducting intakes and danger assessments for individuals affected by domestic and sexual violence and accessing space on-site.
• Provides Residential Programs clients with supportive counseling, safety planning, goal setting, systems navigation housing stabilization, and community resource information and referrals, as required
• Coordinates the provision of basic needs (food, personal hygiene products, etc.) aligned with an advocacy framework.
• Supports community education, awareness, and prevention activities in collaboration with colleagues from Advocacy and Community Programs, as needed.
• Communicates capacity, perpetrator and client profiles, length of stay and other pertinent operational information to the YWCA Banff team.
• Completes accurate and timely documentation and data collection
• Supports the development and review of Residential Programs, identifying gaps and trends and needs.
• Participates in team meetings, after-hours on-call support and uphold health and safety protocols, while fostering a positive workplace environment.
• Other related duties as assigned by the Supervisor or Manager.

The ideal candidate offers:

• Degree or diploma in social work, psychology or a related social science field.
• Registration with a governing body preferred
• 1-2 years’ experience working in domestic violence, sexual violence, homelessness, or housing and crisis intervention
• Ability to work independently and with a diverse client population
• Strong problem-solving skills and ability to serve clients in line with YWCA Banff guiding principles and advocacy framework
• Strong organizational, data collection and analytical skills
• Willingness to participate in professional development, self-reflection, and continued growth

Position Details:

The Residential Programs counsellor is a full-time position working as a member of the Residential Programs Team. The role is delivered across a four-day work week, 9 hours per shift (36 hours), with schedule subject to change. The position is eligible for the YWCA Banff benefits & wellness program. This position includes dedicated funding and space for learning and Professional Development opportunities. The salary range for this role is $47,775 - $56,550.

The YWCA offers a competitive benefits and compensation package with options for flexibility and encourages training and personal development for all employees.

YWCA Banff is committed to reflecting the diversity of our community and our field of work, in line with our commitment to building a thriving, equitable society for everyone. We celebrate diversity, recognizing it as both a strength and an advantage to our organization and community.

We encourage all qualified applicants to apply including women, persons with disabilities (seen and unseen), members of visible minorities, Indigenous Peoples, veterans, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.

YWCA Banff strives to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. YWCA Banff is committed to making any reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation for accessibility needs, please email jobs@ywcabanff.ca

Job Types: Full-time, Permanent

Pay: $47,775.00-$56,550.00 per year

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program

Flexible language requirement:

• French not required

Schedule:

• Day shift
• On call
• Weekends as needed

Ability to commute/relocate:

• Banff, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2025-06-30
Expected start date: 2025-06-30