Job Title: Business Support Analyst/Specialist/ Consumer Engagement Specialist

Duration: 12 + Months

Location: Toronto Ontario M2N 6L9

Job Description:

• We are looking for someone to centrally own an internal consumer project.
• Work will include fielding business requests to engage with Consumers: Consumer recruitment, screening, scheduling / organizing virtual, in-home and in-store interactions and data integration of Consumer engagements.
• The role will also include budget management / reporting, and compliance with research methodologies.
• The role will also require some “scrappy outreach” methods to target specific demographics (e.g. Mums with Babies, Students).

Skills Required : Learning agility, flexibility, bilingual EN/FR, ability to work with multiple business partners, project management and record keeping.

On the Job Learning: Consumer research supply chain, qualitative research 101, moderating (for FR), use of ChatGPT.

Reviews the process requirements by communicating with the clients or users.

• Assists in documentation of client requirements for the product developers to initiate a business plan or design and develop a product.
• An associate business analyst also identifies the opportunities to expand the scope of business by adapting new policies and systems.
• Participates in the testing and launching of new systems; products; services and solicits feedback from end users to suggest improvements.
• Interacts with clients to identify their requirements and expectation from a product or service and provide feedback to staff.
• Involved with training for clients and staff.

Must Have:

• Ability to work with Multiple business partners
• Bilingual EN/FR
• Budget management/Reporting
• Consumer Outreach
• Consumer recruitment, screening, scheduling / organizing virtual, in-home and in-store interactions and data integration of Consumer engagements
• Dynamic Flexibility
• Learning Agility
• Project Management
• Record keeping