Position Summary

Reporting to the Senior Division Manager Sales & Operations, the Project Manager will oversee a team including Account Representatives, Account Information Representatives, Project Coordinators and Installers to ensure timely, accurate and quality workmanship for projects to our dedicated clients.

Essential Functions**:**

Project Management Operations:

• Supervise and support day to day activities of Account Representatives, Account Information Representatives, Project Coordinators and Installers (in house & subcontract), Service Technicians, and Installation Crew Leaders.
• Manage fluctuations in volume of work for the Account Representatives and re-allocate sites and customers based on total volume in general.
• Assist your team in identifying potential solutions to their issues.
• Coordinate with Warehouse Manager to identify long term solutions for ongoing logistics issues.
• Ensure all service requests from customers are being completed properly and on time; obtain purchase orders for work not required by contract.
• Complete Weekly Activities Report summarizing work done, issues encountered and any other relevant information for submission to Director of Operations
• Work to ensure strong relationships with all carpenters.
• Meet with Construction Managers and Site Supervisors to obtain details for upcoming sites and to discuss the customer’s expectations.
• Manage relationships with key Site Supervisors and Construction Managers.
• Review quality with the customer when sites are complete to determine WWW (what went well) and WCBB (what could’ve been better).
• Ensure job site meetings are attended and communicate information required to directors regarding jobsite issues or new ideas.
• Review tender proposals with Senior Estimator and Sales Manager before they are submitted to ensure customer’s service expectation is accounted for in the costing.
• Handle general customer service and inquiries when required.
• Inform Senior Division Manager Sales Operations & Projects of new potential opportunities.
• Inform Senior Division Manager Sales Operations & Projects of ongoing issues with customers and subcontractors when they cannot be solved otherwise.
• Refer new sales opportunities.
• Other duties as assigned.

Management:

• Establishing, monitoring, and managing project targets.
• Train and manage department personnel to solve day-to-day install issues and reach performance standards/goals.
• Holds team accountable for continuous improvement.
• Responsible for the performance management of department staff including, but not limited to, annual performance reviews, performance standards, and KPI’s.
• Participates in the recruitment process with Human Resources for hiring new department personnel.
• Participates in ongoing training and leadership development initiatives and programs.
• Complies and enforces all Company policies and procedures.

Fiscal Responsibility:

• Identifies and implements cost controls for operating and departmental expenditures in compliance with Riverside’s policies and procedures.
• Participates in the preparation of the manufacturing/production fiscal budget.
• Accountable for meeting the fiscal budget.

Health and Safety:

• Accountable for the implementation and enforcement of safety and preventative maintenance programs.
• Ensures that safety policies, quality standards, and standard operating procedures are followed.
• Oversees training of departmental employees on safety processes and procedures relating to manufacturing operations.
• Works with Human Resources near-miss / accident reporting and supports Riverside’s early and safe return to work program.
• Actively participates in the Joint Health and Safety Committee.

Work Environment: Office; Showroom; Residential homes; Construction sites.

Tools: Cell Phone, Computer, Power/hand tools, Carpentry tools, Measuring tape, Vehicle.

JOB SPECIFICATIONS:

Education:

• High School Diploma.
• Post-secondary education in Project Management, Carpentry and/or Construction or in another related field, or an equivalent of formal education and experience.
• Health & Safety Courses/Training: WHMIS, Supervisor Health & Safety Awareness Training (HSAT), Basic Supervisory Training.

Experience:

• 5+ years’ experience installing interior finishings is an asset.

• 2+ years’ managerial experience with personnel responsibilities.

• Site/field experience is considered an asset.

• Previous residential construction experience is considered an asset.

Physical Abilities:

Abilities

Definition

Lifting

The ability to lift 50lbs or more repetitively.

Bending

The ability to bend at the knees and waist.

Walking/Standing

The ability to walk/stand for long periods of time.

Grasping

The ability to grasp objects with your hands.

Reaching

The ability to reach over the shoulder.

Knowledge, Skills, Abilities, and Other Attributes:

• Knowledge and building and construction material, methods, and tools.

• Knowledge of principles and processes for providing exceptional customer service, meeting quality standards for service and evaluating customer satisfaction.

• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.

• Knowledge of arithmetic and other mathematical applications.

• Knowledge of safe work practices including the Occupational Health & Safety Act.

• Knowledge of construction practices, schedules and deadlines.

• Critical thinking skills – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• High degree of stress tolerance – the ability to deal calmly and effectively with high-stress situations.

• Dependability – reliable, responsible, and fulfills obligations.

• Leadership skills.

• Judgement and decision-making skills.

• Resource management skills – financial, personnel, and material.

• Deductive reasoning – the ability to apply general rules to specific problems to produce answers that make sense.

• Technology skills: Intermediate level proficiency with MS Office and Outlook.

• Ability to teach and train others.

• Ability to read.

• Attention to detail.

• High level of personal integrity.

• High degree of achievement and effort.

• Adaptability/flexibility.

• Ability to think critically.

• Willingness to take initiative.

• Complex problem solving and problem sensitivity.

• Ability to manage time efficiently.

• Coordination skills.

• Professional/mature demeanor.

• Strong communication skills – written and oral.

• Ability to work in a fast-paced environment.

• Clean driver’s abstract.