Position Summary

Kelowna’s Gospel Mission (KGM) is a faith-based, non-profit organization dedicated to restoring hope and dignity to those in need. Guided by compassion and a servant’s heart, we provide essential services like emergency shelters, outreach programs, a dental clinic, a vibrant thrift store, and transitional housing. By ministering to the whole person—spirit, soul, and body—we create a community rooted in faith and love. Discover more about our mission and impact at www.kelownagospelmission.ca

KGM is currently searching for a Caseworker Team Lead (CWTL) to join our rapidly growing team. The CWTL plays a key supporting role within the Casework department. Working under the direction of the Casework Manager, the Team Lead helps oversee daily team activities, ensuring smooth operations, equitable caseload distribution, and consistent support for both team members and clients. This role includes offering day-to-day guidance, mentorship, and frontline support while helping to align practices with KGM’s mission and values.

Key Responsibilities

• Partner with residents to create individualized support plans based on biopsychosocial-spiritual assessments, focusing on housing stability, long-term goals, and immediate needs;
• Provide day-to-day guidance to the casework team, assist with workflow management, shift coverage, and act as a point of contact for team troubleshooting and informal supervision;
• Support the onboarding and training of new Caseworkers, ensuring consistent orientation and encouraging skill development aligned with trauma-informed, strengths-based practices;
• Work closely with Shelter and Outreach Teams to ensure seamless, integrated, and client-centered service across departments;
• Oversee daily casework operations to ensure a respectful, inclusive, and psychologically safe environment for both staff and residents;
• Maintain accurate and confidential records, prepare reports on client progress and program outcomes, and ensure alignment with KGM’s policies and ethical standards;
• Advocate for resident needs, foster external partnerships, and strengthen access to services by collaborating with community agencies;
• Monitor the effectiveness of casework services, support impact measurement, and ensure delivery aligns with best practices and KGM’s mission and values;

Position Requirements

• Completion of a college or university program in social work, psychology, or other social science or health-related discipline;
• Previous experience in casework, social services, or a related field;
• Demonstrated ability to lead by example and support team collaboration;
• Proficient in Microsoft Office Suite, including Word, Excel, Teams, and other relevant platforms, for efficient documentation, data analysis, and collaboration;
• Familiarity with trauma-informed care, harm reduction, and housing-first principles;
• Demonstrate strong communication and interpersonal skills, including active listening and conflict resolution, to foster effective collaboration with the team and residents;
• Valid driver's license and clean driving abstract;
• This position is dependent on a Criminal Records Check (Vulnerable Sector).
• This position works Monday through Friday 8am to 4:30pm (40 hours per week) with the ability to be flexible with start and end times to accommodate client-centred practice.

Join us in making a tangible difference and becoming part of a team that's dedicated to transforming lives and fostering positive change in our community.

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