Customer Service Assistant
About the role
Competition #: 25-OC-140
Posting Date: July 17, 2025
Closing Date: July 27, 2025
Department: Boutique
Working Hours:
- Full time: 37.5 hours from May 1 to September 15 / Part-time: 18.75 hours from September 16 to April 30.
- You must be available days, evenings, weekends and statutory holidays.
Employment Tenure: determinate from July 19, 2025, to January 2, 2026
Classification: Band 2
Salary: $ 55,686 - $ 65,487 /Year (hourly rate: $28.56)
Number of Positions: 1
Language Requirements: English -B / French -B (reading, writing, oral) (A: beginner, B: intermediate, C: advanced)
Affiliation: P.S.A.C.
Work Location: On-site, National Gallery of Canada, 380, Sussex Drive, Ottawa
Job Summary
Do you enjoy working in a fast-paced environment serving visitors from around the world? Do you have a passion for the arts? Are you great on a POS system? The National Gallery of Canada Boutique is currently recruiting a bilingual Customer Service Assistant. Reporting to the Operations Manager, the Customer Service Assistant will act as lead cashier and be responsible for a daily restock, ensuring that the demands of a busy retail operation are met. You will be an integral part of creating an environment where everyone feels welcomed. You must be willing to work weekends, evenings and statutory holidays.
Requirements
Education
- University degree or an equivalent combination of education and experience;
Work Experience
- Extensive experience within a retail operation using a point-of-sale system, in customer service and sales, inventory and cash control;
Skills/Abilities
- Excellent soft skills;
- General knowledge of art history and an interest in the arts;
- Strong problem-solving skills and attention to detail, the ability to perform diverse tasks simultaneously, and the ability to work well under pressure;
- Ability to work independently and as a team member within a fast-paced, high demand and constantly changing work environment.
Condition of Employment
- Must meet the bilingual requirement to be invited to the interview process.
- Reliability Status - this factor is not used at the pre-selection stage.
Additional Information
- A variety of assessment tools may be used to assess candidates.
- Alternative selection tool methods and/or reasonable accommodation are available upon request.
- Candidates are entitled to participate in the selection process in the official language of their choice.
- Note: Applicants selected for interviews will receive email correspondence from the People, Culture and Belonging team at the National Gallery of Canada
Values
- The National Gallery of Canada is dedicated to fostering an inclusive environment that values and celebrates the diverse life experiences, voices, and histories of all individuals. We encourage applications from individuals belonging to Indigenous, Black, and racialized communities, women, persons with disabilities, and members of 2SLGBTQI+ communities.
About National Gallery Of Canada
Comprising works from antiquity to the present day, the Gallery has one of the finest collections of Indigenous and Canadian art in the world, as well as masterworks from numerous other artistic traditions.
Customer Service Assistant
About the role
Competition #: 25-OC-140
Posting Date: July 17, 2025
Closing Date: July 27, 2025
Department: Boutique
Working Hours:
- Full time: 37.5 hours from May 1 to September 15 / Part-time: 18.75 hours from September 16 to April 30.
- You must be available days, evenings, weekends and statutory holidays.
Employment Tenure: determinate from July 19, 2025, to January 2, 2026
Classification: Band 2
Salary: $ 55,686 - $ 65,487 /Year (hourly rate: $28.56)
Number of Positions: 1
Language Requirements: English -B / French -B (reading, writing, oral) (A: beginner, B: intermediate, C: advanced)
Affiliation: P.S.A.C.
Work Location: On-site, National Gallery of Canada, 380, Sussex Drive, Ottawa
Job Summary
Do you enjoy working in a fast-paced environment serving visitors from around the world? Do you have a passion for the arts? Are you great on a POS system? The National Gallery of Canada Boutique is currently recruiting a bilingual Customer Service Assistant. Reporting to the Operations Manager, the Customer Service Assistant will act as lead cashier and be responsible for a daily restock, ensuring that the demands of a busy retail operation are met. You will be an integral part of creating an environment where everyone feels welcomed. You must be willing to work weekends, evenings and statutory holidays.
Requirements
Education
- University degree or an equivalent combination of education and experience;
Work Experience
- Extensive experience within a retail operation using a point-of-sale system, in customer service and sales, inventory and cash control;
Skills/Abilities
- Excellent soft skills;
- General knowledge of art history and an interest in the arts;
- Strong problem-solving skills and attention to detail, the ability to perform diverse tasks simultaneously, and the ability to work well under pressure;
- Ability to work independently and as a team member within a fast-paced, high demand and constantly changing work environment.
Condition of Employment
- Must meet the bilingual requirement to be invited to the interview process.
- Reliability Status - this factor is not used at the pre-selection stage.
Additional Information
- A variety of assessment tools may be used to assess candidates.
- Alternative selection tool methods and/or reasonable accommodation are available upon request.
- Candidates are entitled to participate in the selection process in the official language of their choice.
- Note: Applicants selected for interviews will receive email correspondence from the People, Culture and Belonging team at the National Gallery of Canada
Values
- The National Gallery of Canada is dedicated to fostering an inclusive environment that values and celebrates the diverse life experiences, voices, and histories of all individuals. We encourage applications from individuals belonging to Indigenous, Black, and racialized communities, women, persons with disabilities, and members of 2SLGBTQI+ communities.
About National Gallery Of Canada
Comprising works from antiquity to the present day, the Gallery has one of the finest collections of Indigenous and Canadian art in the world, as well as masterworks from numerous other artistic traditions.