Product Support Specialist
About the role
*Bilingual French is required*
What you will do
The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager, NA.
As a member of this team, you will work within a dynamic environment that provides a platform for you to have an immediate impact.
How you will do it
As a Technical Support Specialist, you will be responsible for responding to customer calls daily professionally and efficiently, dealing with and resolving issues within SLA times, providing support for the Johnson Control Security Products Intrusion product range, working on both application software and hardware products, providing feedback to customer, colleagues and managers and evaluation of products.
As a key player of the NA Technical Support Team, you will work within a dynamic environment that provides a platform for you to have a considerable impact on JCI processes and products. You are an important function in the R&D organization with a positive team-player attitude combined with a multi-interface approach.
What we look for (Required)
• Fluent in French is required)
• Strong Technical Background or Associative Degree or equivalent would be preferred.
• Tech-savvy individuals who can navigate IT and interactive communication tools.
• Experience in dealing with hardware and software issues.
• Strong troubleshooting skills.
• Action-orientated, self-starter takes initiative to resolve issues.
• Strong communication, interpersonal and problem-solving skills.
• Highly motivated, and able to develop resilient and positive professional relationships.
• Quick learner and team worker who provides effective communication to key stakeholders.
• M-F Shift work required to provide customer support to all markets (8am EST-8pm EST).
Our shift structure is rotational and depends on skills, language, and whether one is in Tier 1 or Tier 2 support.
• The first shift starts at 8:00 AM EST and ends at 4:30 PM EST.
• The last shift starts at 11:30 AM EST and ends at 8:00 PM EST.
• Strong English communication skills, both written and verbal.
Optional
• Previous experience in a Technical Support or fault-finding-related role would be helpful
• Experience working within the Electronic Security (Intruder Systems) or Communications industry
• Understanding of electronic security products and electrical concepts
• Understanding of networking principles and concepts.
About Radiant Systems Solutions, Inc
𝗥𝗮𝗱𝗶𝗮𝗻𝘁 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗜𝗻𝗰. - 𝗬𝗼𝘂𝗿 𝗚𝗹𝗼𝗯𝗮𝗹 𝗪𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗣𝗮𝗿𝘁𝗻𝗲𝗿
At 𝗥𝗮𝗱𝗶𝗮𝗻𝘁 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗜𝗻𝗰., a proud subsidiary of 𝗥𝗮𝗱𝗶𝗮𝗻𝘁 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗜𝗻𝗰. USA, we redefine staffing with nearly 30 years of unmatched expertise. Our global footprint across North America, Europe, and Asia positions us as your premier partner for innovative workforce solutions that drive business success.
𝗪𝗵𝗮𝘁 𝗪𝗲 𝗢𝗳𝗳𝗲𝗿: 𝘾𝙤𝙣𝙩𝙞𝙣𝙜𝙚𝙣𝙩 𝙎𝙩𝙖𝙛𝙛𝙞𝙣𝙜: Access a flexible workforce tailored to your project-specific needs, from short-term assignments to long-term initiatives. 𝙎𝙩𝙖𝙩𝙚𝙢𝙚𝙣𝙩 𝙤𝙛 𝙒𝙤𝙧𝙠 (𝙎𝙊𝙒): Streamline project-based engagements with customized staffing solutions aligned with your objectives and timelines. 𝙋𝙖𝙮𝙧𝙤𝙡𝙡𝙞𝙣𝙜 (𝙀𝙢𝙥𝙡𝙤𝙮𝙚𝙧 𝙤𝙛 𝙍𝙚𝙘𝙤𝙧𝙙): Simplify payroll and HR administration by outsourcing these functions to our seasoned team, ensuring compliance and efficiency. 𝙍𝙚𝙘𝙧𝙪𝙞𝙩𝙢𝙚𝙣𝙩 𝙋𝙧𝙤𝙘𝙚𝙨𝙨 𝙊𝙪𝙩𝙨𝙤𝙪𝙧𝙘𝙞𝙣𝙜 (𝙍𝙋𝙊): Enhance your recruitment processes with our strategic support, driving talent acquisition and retention. 𝘼𝙥𝙥𝙡𝙞𝙘𝙖𝙩𝙞𝙤𝙣 𝘿𝙚𝙨𝙞𝙜𝙣 & 𝘿𝙚𝙫𝙚𝙡𝙤𝙥𝙢𝙚𝙣𝙩: Leverage cutting-edge technologies for innovative application solutions that meet your business needs.
𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗨𝘀? 𝙂𝙡𝙤𝙗𝙖𝙡 𝙏𝙖𝙡𝙚𝙣𝙩 𝘼𝙘𝙘𝙚𝙨𝙨: Connect with top-tier professionals worldwide across diverse industries. 𝙏𝙖𝙞𝙡𝙤𝙧𝙚𝙙 𝙎𝙤𝙡𝙪𝙩𝙞𝙤𝙣𝙨: We work closely with you to deliver customized staffing strategies that drive tangible results. 𝙋𝙧𝙤𝙫𝙚𝙣 𝙏𝙧𝙖𝙘𝙠 𝙍𝙚𝙘𝙤𝙧𝙙: Trusted by over 50 Fortune 500 companies, our commitment to excellence is demonstrated through our long-standing partnerships and successful projeoutcomes.
Elevate your workforce strategy with Radiant Systems Solutions Inc.
Contact us today (info@radiants.ca) to experience the 𝗥𝗮𝗱𝗶𝗮𝗻𝘁 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲!
Product Support Specialist
About the role
*Bilingual French is required*
What you will do
The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager, NA.
As a member of this team, you will work within a dynamic environment that provides a platform for you to have an immediate impact.
How you will do it
As a Technical Support Specialist, you will be responsible for responding to customer calls daily professionally and efficiently, dealing with and resolving issues within SLA times, providing support for the Johnson Control Security Products Intrusion product range, working on both application software and hardware products, providing feedback to customer, colleagues and managers and evaluation of products.
As a key player of the NA Technical Support Team, you will work within a dynamic environment that provides a platform for you to have a considerable impact on JCI processes and products. You are an important function in the R&D organization with a positive team-player attitude combined with a multi-interface approach.
What we look for (Required)
• Fluent in French is required)
• Strong Technical Background or Associative Degree or equivalent would be preferred.
• Tech-savvy individuals who can navigate IT and interactive communication tools.
• Experience in dealing with hardware and software issues.
• Strong troubleshooting skills.
• Action-orientated, self-starter takes initiative to resolve issues.
• Strong communication, interpersonal and problem-solving skills.
• Highly motivated, and able to develop resilient and positive professional relationships.
• Quick learner and team worker who provides effective communication to key stakeholders.
• M-F Shift work required to provide customer support to all markets (8am EST-8pm EST).
Our shift structure is rotational and depends on skills, language, and whether one is in Tier 1 or Tier 2 support.
• The first shift starts at 8:00 AM EST and ends at 4:30 PM EST.
• The last shift starts at 11:30 AM EST and ends at 8:00 PM EST.
• Strong English communication skills, both written and verbal.
Optional
• Previous experience in a Technical Support or fault-finding-related role would be helpful
• Experience working within the Electronic Security (Intruder Systems) or Communications industry
• Understanding of electronic security products and electrical concepts
• Understanding of networking principles and concepts.
About Radiant Systems Solutions, Inc
𝗥𝗮𝗱𝗶𝗮𝗻𝘁 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗜𝗻𝗰. - 𝗬𝗼𝘂𝗿 𝗚𝗹𝗼𝗯𝗮𝗹 𝗪𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗣𝗮𝗿𝘁𝗻𝗲𝗿
At 𝗥𝗮𝗱𝗶𝗮𝗻𝘁 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗜𝗻𝗰., a proud subsidiary of 𝗥𝗮𝗱𝗶𝗮𝗻𝘁 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗜𝗻𝗰. USA, we redefine staffing with nearly 30 years of unmatched expertise. Our global footprint across North America, Europe, and Asia positions us as your premier partner for innovative workforce solutions that drive business success.
𝗪𝗵𝗮𝘁 𝗪𝗲 𝗢𝗳𝗳𝗲𝗿: 𝘾𝙤𝙣𝙩𝙞𝙣𝙜𝙚𝙣𝙩 𝙎𝙩𝙖𝙛𝙛𝙞𝙣𝙜: Access a flexible workforce tailored to your project-specific needs, from short-term assignments to long-term initiatives. 𝙎𝙩𝙖𝙩𝙚𝙢𝙚𝙣𝙩 𝙤𝙛 𝙒𝙤𝙧𝙠 (𝙎𝙊𝙒): Streamline project-based engagements with customized staffing solutions aligned with your objectives and timelines. 𝙋𝙖𝙮𝙧𝙤𝙡𝙡𝙞𝙣𝙜 (𝙀𝙢𝙥𝙡𝙤𝙮𝙚𝙧 𝙤𝙛 𝙍𝙚𝙘𝙤𝙧𝙙): Simplify payroll and HR administration by outsourcing these functions to our seasoned team, ensuring compliance and efficiency. 𝙍𝙚𝙘𝙧𝙪𝙞𝙩𝙢𝙚𝙣𝙩 𝙋𝙧𝙤𝙘𝙚𝙨𝙨 𝙊𝙪𝙩𝙨𝙤𝙪𝙧𝙘𝙞𝙣𝙜 (𝙍𝙋𝙊): Enhance your recruitment processes with our strategic support, driving talent acquisition and retention. 𝘼𝙥𝙥𝙡𝙞𝙘𝙖𝙩𝙞𝙤𝙣 𝘿𝙚𝙨𝙞𝙜𝙣 & 𝘿𝙚𝙫𝙚𝙡𝙤𝙥𝙢𝙚𝙣𝙩: Leverage cutting-edge technologies for innovative application solutions that meet your business needs.
𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗨𝘀? 𝙂𝙡𝙤𝙗𝙖𝙡 𝙏𝙖𝙡𝙚𝙣𝙩 𝘼𝙘𝙘𝙚𝙨𝙨: Connect with top-tier professionals worldwide across diverse industries. 𝙏𝙖𝙞𝙡𝙤𝙧𝙚𝙙 𝙎𝙤𝙡𝙪𝙩𝙞𝙤𝙣𝙨: We work closely with you to deliver customized staffing strategies that drive tangible results. 𝙋𝙧𝙤𝙫𝙚𝙣 𝙏𝙧𝙖𝙘𝙠 𝙍𝙚𝙘𝙤𝙧𝙙: Trusted by over 50 Fortune 500 companies, our commitment to excellence is demonstrated through our long-standing partnerships and successful projeoutcomes.
Elevate your workforce strategy with Radiant Systems Solutions Inc.
Contact us today (info@radiants.ca) to experience the 𝗥𝗮𝗱𝗶𝗮𝗻𝘁 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲!