Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are excited to offer an outstanding opportunity for an Intermediate Account Analyst in our Centralized Payments Unit at our head office in Markham, Ontario. This position is perfect for someone looking to advance their career in finance and insurance while contributing to a world-class organization.

Come join our team!

As an Intermediate Account Analyst, you will play a crucial role in processing various Preferred Vendor payments with outstanding accuracy and efficiency. You will handle a high volume of payments across multiple lines of coverage provided by Aviva Canada. Additionally, you will manage a portfolio of World-class vendors and offer valuable feedback to both internal and external customers.

What You'll Do

• Apply your claims knowledge and experience to validate invoices and determine the appropriate coverage and payment coding for entry into the ClaimCenter system.
• Identify, log, and resolve any errors or discrepancies in payment processing.
• Respond promptly to inquiries from vendors, examiners, and internal auditors, ensuring that all claims' World-class vendor payments are accurate and follow standard methodologies.
• Apply analytical and creative problem-solving skills to address outstanding invoices and advance them as needed.
• Strictly adhere to service level agreements, production, and quality targets.
• Provide recommendations for continuous improvement in service delivery and training programs.

What You'll Bring

• Advanced proficiency in Microsoft Excel, including the use of formulas and functions.
• Intermediate experience with Microsoft Access and database management.
• Outstanding time management and organizational skills.
• Proven track record to multitask and meet both team and individual targets.
• Ability to work under pressure and meet deadlines without compromising quality.
• Excellent verbal and written communication skills.
• Minimum of one year of experience in the insurance industry.
• Solid understanding of the ClaimCenter system.
• Accounting knowledge is an asset and will improve your ability to succeed in this role.

What You’ll Get

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs passionate about gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health
• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.