Remote - Bilingual Customer Service, Business Market - Mon-Fri
Top Benefits
About the role
Overview Are you known for your passion for technologies? If you are also a skilled communicator and looking for a new challenge to put those great skills to good use, then we have a golden opportunity for you within the Mobility department at NQX.
As a Customer Service Representative , you will answer calls and help the business clientele of Canada’s largest telecommunications company with their mobility services. This is the ideal role for someone with a friendly nature who enjoys helping out others. Add to that the opportunity to work from Monday to Friday (hello, free weekends!) right from the comfort of your home; we believe this is a position you’ll truly enjoy.
What We Offer
- Competitive base salary of $20.25/hr (including base wage and hourly premiums);
- Monthly performance-based incentive;
- Fully paid training and coaching program;
- Complete benefits package after six months, including a comprehensive insurance (medical, dental and life), additional RRSP contributions, and significant discounts on insurance and telecommunications products and services.
- A week days only work schedule;
- Work from the comfort of your home (equipment provided).
Responsibilities In this role, you wil l:
- Answer calls or emails from customers regarding their billing requests and mobility services;
- Provide the customer with all the necessary information to ensure they're satisfied;
- At all times, ensure that every call or email is treated in a confidential manner with accuracy, courtesy, and efficiency.
Qualifications
- You are bilingual : you must speak fluent English and French to interact with French and English-speaking customers in Canada. Answering customers in English will be required between 50 and 70% of the time.
- Eligibility criteria:
- Be available to work 5 days up to 40 hours per week: Monday to Friday between 8:00 a.m. and 8:00 p.m.;
- Reside near the NQX Laval centre to be able to travel to the training center if necessary;
- Have a high-speed internet connection of at least 25 MBPS and a secure, quiet space.
- Great interest in technologies – You are curious by nature and interested in working with new and emerging technologies. In this role, you will have the opportunity to promote Canada’s fastest 5G network as a solution to the customers;
- Must be friendly, customer-oriented with a great focus on meeting quality standards;
- Excellent communication skills - You know how to express yourself clearly and concisely;
- Excellent analytical skills - You know how to handle complex customer accounts confidently!
- Knowledge of the Microsoft Suite (Office, Excel, PowerPoint, and Word);
Training start date: August 11 th , 2025 At NQX , empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.
Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way !
About Nordia
Nordia is the largest customer experience (CX) provider in Canada. Over the past 25 years, we’ve built our reputation on delivering exceptional customer experience for some of Canada’s largest and most iconic brands. Today, Nordia has an international base of about 10,000 employees across Canada and in emerging tech hubs. Leveraging the most advanced digital tools and technology, Nordia handles over 20 million customer interactions per year, across more than 120 different call types.
What sets us apart?
We bring people and brands closer together. We always live up to our values, and are driven by our genuine interest in creating meaningful connections. We show up with authenticity to create powerful and trusting experiences so that everyone feels seen, valued, and heard. We always do the right thing, for our partners, our people, and our communities. Our energy fuels new ideas, and we always find better ways to build bridges between ideas, actions, and people.
Together, we elevate customer experience (CX), connection after connection.
Want to know more about how we can elevate your brand by powering your customer experience (CX) while lowering your costs?
Our unique approach comes down to combining people and technology the right way. We are focused on building the right culture and the right team for the brands we serve, while integrating technology and optimizing processes for better brand experience, lower cost, and improved loyalty.
Visit https://www.en.nordia.ca/
Remote - Bilingual Customer Service, Business Market - Mon-Fri
Top Benefits
About the role
Overview Are you known for your passion for technologies? If you are also a skilled communicator and looking for a new challenge to put those great skills to good use, then we have a golden opportunity for you within the Mobility department at NQX.
As a Customer Service Representative , you will answer calls and help the business clientele of Canada’s largest telecommunications company with their mobility services. This is the ideal role for someone with a friendly nature who enjoys helping out others. Add to that the opportunity to work from Monday to Friday (hello, free weekends!) right from the comfort of your home; we believe this is a position you’ll truly enjoy.
What We Offer
- Competitive base salary of $20.25/hr (including base wage and hourly premiums);
- Monthly performance-based incentive;
- Fully paid training and coaching program;
- Complete benefits package after six months, including a comprehensive insurance (medical, dental and life), additional RRSP contributions, and significant discounts on insurance and telecommunications products and services.
- A week days only work schedule;
- Work from the comfort of your home (equipment provided).
Responsibilities In this role, you wil l:
- Answer calls or emails from customers regarding their billing requests and mobility services;
- Provide the customer with all the necessary information to ensure they're satisfied;
- At all times, ensure that every call or email is treated in a confidential manner with accuracy, courtesy, and efficiency.
Qualifications
- You are bilingual : you must speak fluent English and French to interact with French and English-speaking customers in Canada. Answering customers in English will be required between 50 and 70% of the time.
- Eligibility criteria:
- Be available to work 5 days up to 40 hours per week: Monday to Friday between 8:00 a.m. and 8:00 p.m.;
- Reside near the NQX Laval centre to be able to travel to the training center if necessary;
- Have a high-speed internet connection of at least 25 MBPS and a secure, quiet space.
- Great interest in technologies – You are curious by nature and interested in working with new and emerging technologies. In this role, you will have the opportunity to promote Canada’s fastest 5G network as a solution to the customers;
- Must be friendly, customer-oriented with a great focus on meeting quality standards;
- Excellent communication skills - You know how to express yourself clearly and concisely;
- Excellent analytical skills - You know how to handle complex customer accounts confidently!
- Knowledge of the Microsoft Suite (Office, Excel, PowerPoint, and Word);
Training start date: August 11 th , 2025 At NQX , empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.
Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way !
About Nordia
Nordia is the largest customer experience (CX) provider in Canada. Over the past 25 years, we’ve built our reputation on delivering exceptional customer experience for some of Canada’s largest and most iconic brands. Today, Nordia has an international base of about 10,000 employees across Canada and in emerging tech hubs. Leveraging the most advanced digital tools and technology, Nordia handles over 20 million customer interactions per year, across more than 120 different call types.
What sets us apart?
We bring people and brands closer together. We always live up to our values, and are driven by our genuine interest in creating meaningful connections. We show up with authenticity to create powerful and trusting experiences so that everyone feels seen, valued, and heard. We always do the right thing, for our partners, our people, and our communities. Our energy fuels new ideas, and we always find better ways to build bridges between ideas, actions, and people.
Together, we elevate customer experience (CX), connection after connection.
Want to know more about how we can elevate your brand by powering your customer experience (CX) while lowering your costs?
Our unique approach comes down to combining people and technology the right way. We are focused on building the right culture and the right team for the brands we serve, while integrating technology and optimizing processes for better brand experience, lower cost, and improved loyalty.
Visit https://www.en.nordia.ca/