Job Title: Service Desk Analyst

Company: Exchange Technology Services

Location: 990 Lorimer Boulevard, Winnipeg MB R3P 0Z9 (ON-SITE)

Job Type: Full Time Permanent

About Us:

ETS is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US. If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

Job Overview:

Reporting to the Service Desk Manager, the Service Desk Analyst is responsible for providing technical support to end-users, troubleshooting issues, and providing excellent customer service.

Key Responsibilities:

• Managing incidents and service requests
• Maintaining documentation
• Communication with clients regularly
• Offer both onsite and remote support for computer hardware, software applications, incident troubleshooting, and configuration to an assigned group of client companies
• Participate in IT Services as assigned (e.g., backups/restoration, thread prevention, etc)

Qualifications:

· Experience:

• Previous experience with MS Office applications, Office 365, SharePoint/One Drive, Microsoft Azure, and Microsoft Exchange required
• Previous experience building and repairing computer hardware, and a working knowledge of past and existing computer hardware components & technologies required
• Previous experience with Active Directory, Domain Services, and Windows Operating Systems (Consumer/Server) required
• Previous experience in a Customer Service or Helpdesk Environment is preferred

· Education: Bachelor’s degree or College diploma in Information Technology, Computer Science, or a related field considered an asset

· Skills:

• Technical Support and Troubleshooting skills
• Analytical skills with the ability to solve complex issues
• Excellent customer support and customer service skills
• Ability to work well in a team
• A theoretical working knowledge of virtualization and remote application delivery services preferred
• Strong ability to prioritize tasks and meet deadlines
• Strong attention to detail and accuracy
• Professional verbal and written communication skills
• Must possess a valid driver’s license

Working Conditions:

• Must be able to obtain and maintain a clear criminal record check
• Physically able to perform all listed job duties
• This role involves working in a variety of environments and includes regular interaction with staff and members of the public
• On Call/Shiftwork as required to provide after-hour client support
• Various shifts at a fast pace to meet service level requirements of our clients

What We Offer:

• Competitive salary and benefits package.
• Registered Retirement Savings Plan with Company Matching
• Employee Share Purchase Plan
• Subsidized Gym Membership
• Subsidized Phone Plan
• Opportunities for professional development and career growth
• Collaborative and innovative work environment

If this sounds like an opportunity you would like to be a part of, please get in touch with us.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• Wellness program

Education:

• Bachelor's Degree (preferred)

Experience:

• Microsoft Office applications: 1 year (required)
• Office 365: 1 year (preferred)
• Microsoft Azure: 1 year (required)
• Microsoft Exchange: 1 year (required)
• Active Directory: 1 year (required)
• Windows Operating Systems: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Location:

• Winnipeg, MB R3P 0Z9 (required)

Work Location: In person