Inside Sales / Customer Support Specialist
About the role
Magnum’s Aluminum Truck Accessories division is looking for an Inside Sales / Customer Support Specialist to join their team. Reporting to the T/A Sales & Marketing Manager, the Inside Sales / Customer Support Specialist will be responsible for managing inbound and outbound sales inquiries, supporting customers with product or service-related questions, and ensuring seamless customer experience.
Core Job Duties / Responsibilities:
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Direct point of contact for customer service-related inquiries via phone, and emails
-
Accept, respond to, and enter customer orders by inputting customer order information into ERP system
-
Respond to customer requests via phone calls and emails for pricing, availability, order tracking detail and information of products
-
Manage and resolve customer complaints in a timely and professional manner
-
Utilize various functions within the ERP system, such as creation of work orders, placement of orders, order promising, etc.
-
Assist sales team in meeting sales targets and established sales quotas
-
Monitor several reports such as Orders on Hold, RMA and Orders entered reports to ensure timely resolution of issues or handling delays
-
Maintain quotes provided by this position in CRM program and follow up on such quotes by expected due dates
-
Other duties as assigned
Additional skills:
- Proficiency in speaking, reading, and writing English.
- Excellent communication and problem-solving skills
- Energetic and positive professional attitude.
- Excellent stress management.
- Ability to multitask in a fast-paced environment
- Strong organizational and teamwork abilities
- Product knowledge is an asset.
- Proficient with Microsoft Office Suite and CRM software
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About Magnum Trailer & Equipment Ltd.
Located in the heart of the Fraser Valley, Magnum Trailer & Equipment Inc. designs, manufactures, and services innovative, quality products and solutions for the Transportation Equipment Industry.
With 35+ years of experience, there is no question that the Magnum brand is highly respected and regarded for our innovative designs, solutions, and exceptional service.
At the heart of our operating structure is a powerful entrepreneurial culture which builds ownership and inspires pride in our employees. With a growing workforce of nearly 200 employees, the commitment from each and every one of our employees is fundamental to our continued success. We invest in our workforce and provide meaningful opportunities to build and sustain a long-lasting career with our Company.
Magnum is a proud recipient of the Occupational Safety Standard of Excellence and places the health and safety of our workforce as our top priority.
Inside Sales / Customer Support Specialist
About the role
Magnum’s Aluminum Truck Accessories division is looking for an Inside Sales / Customer Support Specialist to join their team. Reporting to the T/A Sales & Marketing Manager, the Inside Sales / Customer Support Specialist will be responsible for managing inbound and outbound sales inquiries, supporting customers with product or service-related questions, and ensuring seamless customer experience.
Core Job Duties / Responsibilities:
-
Direct point of contact for customer service-related inquiries via phone, and emails
-
Accept, respond to, and enter customer orders by inputting customer order information into ERP system
-
Respond to customer requests via phone calls and emails for pricing, availability, order tracking detail and information of products
-
Manage and resolve customer complaints in a timely and professional manner
-
Utilize various functions within the ERP system, such as creation of work orders, placement of orders, order promising, etc.
-
Assist sales team in meeting sales targets and established sales quotas
-
Monitor several reports such as Orders on Hold, RMA and Orders entered reports to ensure timely resolution of issues or handling delays
-
Maintain quotes provided by this position in CRM program and follow up on such quotes by expected due dates
-
Other duties as assigned
Additional skills:
- Proficiency in speaking, reading, and writing English.
- Excellent communication and problem-solving skills
- Energetic and positive professional attitude.
- Excellent stress management.
- Ability to multitask in a fast-paced environment
- Strong organizational and teamwork abilities
- Product knowledge is an asset.
- Proficient with Microsoft Office Suite and CRM software
o4locmg7FX
About Magnum Trailer & Equipment Ltd.
Located in the heart of the Fraser Valley, Magnum Trailer & Equipment Inc. designs, manufactures, and services innovative, quality products and solutions for the Transportation Equipment Industry.
With 35+ years of experience, there is no question that the Magnum brand is highly respected and regarded for our innovative designs, solutions, and exceptional service.
At the heart of our operating structure is a powerful entrepreneurial culture which builds ownership and inspires pride in our employees. With a growing workforce of nearly 200 employees, the commitment from each and every one of our employees is fundamental to our continued success. We invest in our workforce and provide meaningful opportunities to build and sustain a long-lasting career with our Company.
Magnum is a proud recipient of the Occupational Safety Standard of Excellence and places the health and safety of our workforce as our top priority.