Chatham Mazda is looking for an Automotive Financial Services Manager in Chatham, ON**.** We are seeking a highly motivated individual with a positive attitude and a willingness to work in a fast-paced environment. This position is a very important role in the Lally Auto Group and is responsible for providing our customers with an expectational experience while ensuring their needs are being met.

The success and growth of our business is dependent on the growth and development of our people. We believe that if you care about the people who you are working with; they will take care of the customer.

Join us and see how the Lally Auto Group is a great place to work, to learn and grow your career:

• We offer a competitive compensation plan and a top-notch benefits plan
• We are with you and value your loyalty by investing in your future with a defined contribution pension plan
• We know everyone needs a long weekend from time to time. We try our best to make that happen for our team members.
• We invest in your career with development and training opportunities

Apply to this position if you:

• Strive for Excellence in Customer Service. You’ll utilize systems and procedures to deliver exceptional customer service on all interactions, give all customers consideration and respect, understand their needs, and consistently meet or exceed customer expectations. You’ll also be building and maintaining positive relationships with financial institutions to service our customers.
• Are Driven to Achieve Sales Targets. You’ll successfully present and sell aftermarket warranties to enhance the ownership experience of customers. You’ll participate as a valued member of the Sales Team by training and liaising with Sales Consultants/Managers on finance and leasing options and other Business Office. You’ll Learn and maintain product knowledge on manufacturer specific vehicles, finance and incentive programs, and assist in the planning of sales and growth targets.
• Are Organized and Detail-Oriented. You’ll conduct all sales in strict compliance with all OMVIC regulations, Provincial and Federal laws. You’ll coordinate all daily deliveries of sold units with Sales and Service staff and with customers. You’ll prepare all documentation for final delivery, ensuring that all related administrative processes are handled with accuracy, in a timely manner and in accordance with company policies and procedures

Highlight of Duties:

• Drive customer retention and loyalty with value add products and services
• Manage all rate quotations, insurance fees and financing
• Produce additional revenue for dealership by selling financial and insurance programs (e.g. extended warranties, financing and credit life, accident and health insurance plans, vehicle protection packages, accessories, wear care, etc.) to new and used vehicle customers
• Forward documents to obtain approval on financing to the appropriate source
• Develop incentives for salespeople to sell insurance and financing in accordance with dealership policies
• Work with Sales Managers to maximize profits on every sale
• Prepare appropriate delivery and submission paperwork for outside sources
• Commit to continuous improvement in department sales and processes, investing energy and time in new products and streamlining the paperwork process.

You’ll also need to have/be:

• Proficient with MS Suites
• Dealer related systems (such as PBS) experience is an asset
• Valid OMVIC license
• Valid G Driver’s license

Don’t have this exact experience but feel like you have what it takes?

Tell us your story. We also consider potential when hiring employees. Let us know in your cover letter what makes you the perfect candidate for this role.