At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About This Role The Customer Service Representative role specialize in providing technical support and consulting to clients dealing with all aspects of client services on a proactive and problem-solving basis.

Specific Responsibilities

• Receive and respond to client calls, e-mails and requests within reasonable timeframe determined by supervisor;
• Provide information regarding analytical programs, tests, sampling, sample handling, prices and testing requirements;
• Review and approve data reports and invoices;
• Track client projects and provide status updates to the lab manager or clients when requested;
• Prepare, issue, and follow up on quotes;
• Maintain communication with laboratory staff on turnaround times and relay appropriate information to clients;
• Communicate information relative to customers, contracts, and status of opportunities to Lab Manager;
• Coordinate and communicate with other areas (i.e. management, other laboratories, other analytical areas) on project status and problem resolution;
• Backup for Sample Reception position;
• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned.

Required Knowledge, Skills & Abilities

• Intermediate English communication skills required (auditory, verbal, written, and reading);
• Intermediate user of Microsoft Office (Word and Outlook), with basic knowledge of computers;
• Accurate and efficient data entry skills;
• Ability to perform repetitive tasks accurately in a fast-paced environment;
• Well organized, with the ability to meet strict deadlines;
• Analytical and process oriented, with the ability to critically think in ambiguous situations
• Ability to work independently and as part of a team;

Required Qualifications

• Completion of high school diploma or equivalent required;
• Some experience working in a fast-paced, production, and/or preparation environment;
• Some experience working with clients/customer service is an asset;
• Valid Driver’s Licence.

Physical Demands

• Ability to lift 30 pounds on a regular basis;
• Ability to sit for a full shift;
• Manual dexterity to perform repetitive tasks;
• Periodic travel to attend client meetings with the manager

Our Benefits Includes

• Structured wage increases.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs).
• Additional vacation days for years of service.
• Business support for education or training after 9 months with the company.
• Learning & development opportunities (unlimited access to e-learnings and more).

Please note: benefits vary based on employee status.

About ALS ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world

Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations Metis and Inuit persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How To Apply Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.