Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: English is required, French is an asset
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services cooperative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Manager, Corporate Claims – Auto you will provide leadership for the national technical claims management of Auto claims. You will act as the senior expert who provides leadership for the national claims handling procedures, processes and standards, national reserve practices, and are accountable to ensure compliance with procedures, file handling, client service, reserving and loss cost guidelines, including developing plans, solutions, strategies and tactics to address adverse trends in quality and the claims discipline results. You will build strategic partnerships with internal business partners to provide national claims technical expertise, insight and recommendations towards achieving company objectives.

How you will create impact:

• Responsible for leading the development of national claims procedures, processes, actions, and plans to ensure that agreed upon national discipline benchmarks and goals are met. This includes successful implementation of strategic new technology and systems enhancements in a claims discipline.
• Work closely with claims analytics and portfolio, responsible for providing a comprehensive understanding of the technical perspective to proactively identify and monitor strategic opportunities and trends in a claims discipline. In collaboration with these partners, use business acumen and technical expertise to effectively approach finding solutions to trends, problems and issues.
• Accountable to be the national senior technical resource for the discipline, which includes being the expert on company, legislative, and industry trends affecting technical policy wording, policy interpretation and claims handling. Accountable for national technical decisions and questions that are precedent setting across the claims discipline,
• Bring the senior technical claims perspective on committees, projects, and the Co-operators on external government and industry committees as required. As the senior technical subject matter expert, you will support the development and delivery of discipline related technical claims training, resources, and communication.
• Responsible to keep up to date with industry trends, legislative trends, technological advancements, provide proactive identification and implementation of continuous business process innovations, loss costs controls and systems. Introduce, develop approaches and strategies in response to key trends in our claims discipline, our company and in our industry
• Accountable to ensure the resource tools, including corporate claims manuals, bulletins, processes, standards are current, up to date, organized, and easily usable by our claims teams, including communication of changes and updates to these resources.
• Develop and communicate the story to explain claims technical application, claims handling, processes, procedures, strategies, and tactics to address trends to all stakeholders
• Partner and work collaboratively with all claims leaders to optimize national claims performance in achievement of claims goals and objectives.
• Coach and develop your team, recruit and select talent, manage and reward performance, and foster an agile culture to deliver on strategic objectives.

How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.

• You foster innovation and continuous improvement with a focus on client experience.

• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.

• You successfully convey messages and demonstrate openness to exploring alternative points of view.

• You use critical thinking to guide decision making

To join our team:

• You have 10 years of claims management experience or related insurance experience, with strong discipline knowledge at national level and 5 years’ experience demonstrating dynamic leadership at a national level.

• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.

• You have a university degree in Business, Finance, Insurance or related field.

• You have your FCIP designation or equivalent which could include CIP plus other related courses. Pursuing further development is an asset.

• You have excellent and comprehensive knowledge of national claims guidelines, processes and procedures at national level.

• You have or are willing to obtain a provincial adjuster’s license.

• Strong knowledge of key performance indicators and performance indicators for the claims discipline.

• Strong knowledge of complex auto claims including the litigation cycle.

• Proficiency in English is essential to the main duties in this role, including servicing and communicating primarily with majority non-francophone clients, groups, teams. Drafting complex English documents and preparing daily reports for anglophone leaders. The essential non-French duties are not assignable to adjacent or other team members.

What you need to know:

• You will travel occasionally.

• Detail oriented work that requires a considerable degree of mental concentration for extended periods of time.

• As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.

• You will be subject to a background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.