Top Benefits
About the role
Key Accountabilities
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, scripts, and tools appropriately to ensure incident resolution.
- Support pharmacy application (Kroll), providing instruction & log in troubleshooting
- Troubleshoot diverse technologies including laptops, desktops, tablets, and printers
- Data entry and research as required to troubleshoot customer problems.
- Documenting processes and procedures
- Assisting the IT / Technology department with any project or emergency that arises
- Working with vendors to log tickets and follow ups on requests.
- Key Performance indicators being tracked against:
- Talk time per call
- Time to answer calls
- Tickets created
- Tickets Solved
Qualifications
- Education: No requirement
- Certifications: No requirement
- Experience: 2-3 years LTC pharmacy experience preferred
- Skills: Proficiency with MS office/Outlook, Familiarity with Salesforce preferred but not required. Team player, Detail oriented
Working Conditions (this is particularly relevant for our pharmacy or field-based roles)
- Work Environment: Remote work – Laptop and cell phone provided
- Physical Requirements: none
- Hours of work: 8 hour shifts on rotating schedules (7am -3pm, 8am -4pm, 9am-5pm, 12pm to 8pm) On call shifts required after the 12pm to 8pm shift (3 hours from 8pm to 11pm)
About CareRx
CareRx Corporation is Canada's leading provider of specialty pharmacy services to seniors. We serve long-term care homes, retirement homes, assisted living facilities, and group homes. We are a national organization with a large network of pharmacy fulfillment centres strategically located across the country. This allows us to deliver medications in a timely and cost-effective manner and quickly respond to routine changes in medication management.
We take an active role in working with our home operator partners to promote resident health, staff education, and medication system quality and efficiency.
Top Benefits
About the role
Key Accountabilities
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, scripts, and tools appropriately to ensure incident resolution.
- Support pharmacy application (Kroll), providing instruction & log in troubleshooting
- Troubleshoot diverse technologies including laptops, desktops, tablets, and printers
- Data entry and research as required to troubleshoot customer problems.
- Documenting processes and procedures
- Assisting the IT / Technology department with any project or emergency that arises
- Working with vendors to log tickets and follow ups on requests.
- Key Performance indicators being tracked against:
- Talk time per call
- Time to answer calls
- Tickets created
- Tickets Solved
Qualifications
- Education: No requirement
- Certifications: No requirement
- Experience: 2-3 years LTC pharmacy experience preferred
- Skills: Proficiency with MS office/Outlook, Familiarity with Salesforce preferred but not required. Team player, Detail oriented
Working Conditions (this is particularly relevant for our pharmacy or field-based roles)
- Work Environment: Remote work – Laptop and cell phone provided
- Physical Requirements: none
- Hours of work: 8 hour shifts on rotating schedules (7am -3pm, 8am -4pm, 9am-5pm, 12pm to 8pm) On call shifts required after the 12pm to 8pm shift (3 hours from 8pm to 11pm)
About CareRx
CareRx Corporation is Canada's leading provider of specialty pharmacy services to seniors. We serve long-term care homes, retirement homes, assisted living facilities, and group homes. We are a national organization with a large network of pharmacy fulfillment centres strategically located across the country. This allows us to deliver medications in a timely and cost-effective manner and quickly respond to routine changes in medication management.
We take an active role in working with our home operator partners to promote resident health, staff education, and medication system quality and efficiency.