Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Our NPI team is growing, and we are seeking top talent to join our policy support vertical. A career as a Fraud and Underwriting Analyst is your opportunity to safeguard our clients from emerging fraud schemes and threats. The successful candidate will complete several daily tasks, largely focusing on detection and response to underwriting fraud and abuse. The candidate will be involved in supporting appropriate actions to mitigate the risk to the organization, while remaining solutions oriented, and outcome focused.

This position requires a strong technical understanding of the P&C industry and will support Aviva’s Personal Insurance business from a risk mitigation perspective. The role plays a vital part in advancing our business goals while actively engaging with partners and fostering a positive and dynamic work environment that values people and achieves outperforming results. If you have a keen eye for detail, strong analytical skills, and a passion for combating fraud, we would love to hear from you.

What you'll do:

• Monitor and analyze data to pro-actively detect new or emerging trends for Aviva Canada, contribute to the development and implementation of fraud prevention strategies through implementation of fraud tools.
• Collaborate with external teams to enhance detection models and identify new premium leakage opportunities.
• Work with the PI leadership team and other members of the anti-fraud team to deliver on the national anti-Fraud strategic agenda.
• Perform underwriting reviews and ensure they are conducted in a timely and effective manner and meet agreed objectives.
• In-depth analysis in compliance with internal policies, regulatory requirements, industry’s best practices and organization's overall objectives.
• Assess the adequacy of fraud solutions, identify gaps, and recommend strategies to the business to mitigate risk exposure.
• Evaluate performance whilst providing technical and professional guidance, feedback, and support to optimize results.
• Ensure escalation of high-risk cases to key stakeholders, including 2LOD, in a timely manner.
• Support and collaborate with leaders to develop effective training and coaching programs.
• Support reporting on policy fraud performance to the line of business; Log and maintain detailed data to meet monitoring and audit requirements.
• Liaise with other investigative teams, colleagues, and the claim, underwriting, risk and legal operations where applicable.
• Stay up to date with industry developments, changes in regulations and standards related to fraud and underwriting activities, coordinate and contribute to various projects and initiatives as required.

What you'll bring:

• Minimum 5 years of experience in underwriting, policy fraud or a related field with direct exposure to policy underwriting.
• Post-secondary education – insurance/investigation/analytics related preferred.
• Strong ability to analyze data and processes to identify improvements using industry technology systems and data analysis tools.
• Excellent reporting and communication skills, both verbal and written, including presentation skills.
• Highly organized individual with a capability to prioritize tasks on an on-going basis and recommend changes to enhance efficiency, productivity, and profitability.
• Ability to think critically, identify assumptions, analyze arguments, draw conclusions, and proactively suggest solutions.
• Strong ability to write clear business requirements, functional specifications, and process workflows.
• Strong understanding of insurance underwriting and claims processes.
• Superior analytical, problem-solving, and decision-making skills.
• Build strong relationships with stakeholders and team members and effectively negotiate requirements and solutions with stakeholders.
• Assertive and comfortable with challenge and ambiguity.
• Technical knowledge of all insurance lines of business, including policies, claims, and related legislation.
• Investigative competency to determine strategies and requirements (including legislation).
• Comfort working with cross-functional teams and contributing to collaborative problem-solving.
• Proficiency in documenting processes and maintaining accurate records.
• A proactive mindset and a commitment to continuous improvement.
• Bilingualism (English & French) in a second language is considered an asset

What you’ll get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health
• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.