Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such a communication and contact the organization directly through official channels to confirm. Terms: Full-time, Permanent

Starting Salary: Commensurate with Experience

Location: Remote (within Canada) or Hybrid Work Model (Ottawa, Montreal, Toronto)

About The Role The Program Manager is a key member of the HSO Standards team, reporting to the Senior Program Manager. This role provides the opportunity to co-design the development of people-centred, evidence-informed, high-quality health and social services standards. You will be working collaboratively with members of the Standards team and valued team members from across the organization, Subject Matter Experts, organizational partners, and Technical Committees comprised of people with lived experience, policymakers, clinicians, and researchers.

You are a regulated health care professional with experience in a variety of settings inclusive of large, complex healthcare organizations. You have a growth mindset and enjoy learning within a highly collaborative and progressive team. You are skilled in evidence synthesis, facilitation and standards development with an eye for detail. You are a creative, solution-oriented professional who thrives in a dynamic environment with agility and a focus on continuous improvement.

Main Responsibilities

• Leading the co-design, development, and release of people-centred, evidence-informed, high-quality standards in compliance with the Standards Council of Canada (SCC) and International Society for Quality in Health Care (ISQua) requirements.
• Managing projects with well-defined scope and deliverables, effective planning, tracking and documentation, efficient resource management, proactive risk and change management, and sharing lessons learned.
• Recruiting external collaborators such as subject matter experts and technical committee members, and leading both internal contributors (including content specialists, editors, and technical writers) and external collaborators involved in the project.
• Environmental scanning, literature review, analysis and synthesis, concept and content mapping to inform content development.
• Contributing positively to our team and workplace culture, focused on collaboration and learning together.

Must Have Qualifications

• Regulated health professional in good standing
• Master’s degree in health sciences, health policy, public health or a related field
• Knowledge of continuous quality improvement methodologies and patient safety science
• 5+ years of experience producing evidence-informed products such as standards, policies, best practice guidelines, evidence synthesis, or systematic reviews
• Excellent project management skills with the ability to prioritize and meet deadlines
• Advanced evidence searching, analysis, and synthesis skills
• Critical thinking, self-initiated, and the ability to work independently, seeking and providing guidance when decisions are required
• Exceptional writing and editing abilities
• Strong team effectiveness and leadership skills
• Efficient with technology and working in a hybrid or remote environment

Desired Qualifications

• Project Management certification
• Global health experience
• Operational healthcare leadership experience
• Experience in Accreditation
• Bilingualism in English and French

What You Can Expect In Your First 30-90 Days:

• Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
• Take on assigned initiatives or projects for your role.

What We Can Offer You

• Hybrid work model.
• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office shutdown during last week of December.
• Professional development support.
• A culture that measures and values psychological safety, inclusion and engagement.

Who We Are And What We Do Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request. You can contact us at recruitment@healthstandards.org.

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023, 2024 and 2025.