Position Title:

Analyst, Indigenous Pathways Program, Digital Customer Experience (English Services) (Hybrid/Telework)

Status of Employment:

Temporary Long-Term (Fixed Term)

Position Language Requirement:

English

Language Skills:

English (Reading - C - Advanced), English (Speaking - C - Advanced), English (Writing - C - Advanced)

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:

2025-08-10 11:59 PM

Indigenous Pathways is a paid, full-time, 9-month learning and development opportunity that supports First Nations, Inuit or Métis to hone their skills at CBC. Indigenous Pathways provides training as part of an all-Indigenous cohort, career development support and work experience. Media Production education or job experience are not required to apply. The program starts in October 2025 and runs until June 2026.

One successful candidate will be based with each of this year’s host teams. This position can be based anywhere in Canada. This role is within the CBC Digital Strategy & Product department with the Customer Experience team.

This role is full-time. The team works in a hybrid model, working from home and in the office, or working 100% remotely if preferred.

This Pathways role is for you if you:

• Are First Nations, Inuit or Métis
• Have a deep interest in digital media, digital marketing and/or project management
• Have strong analytical and problem solving skills and a desire to understand digital performance metrics
• Want to gain practical, hands-on experience on deepening our audience’s connection with CBC’s video streaming and news products
• Have excellent written and verbal communication skills
• Are able to work effectively in a team environment and take initiative
• A critical thinker who demonstrates ethics and integrity.
• A good communicator and team player.
• Proficiency in Google Suite (Docs, Sheets Slides) is helpful but not required

In this program, participants will:

• Develop skills and tools for advancing a career in digital media and customer lifecycle management
• Grasp the core digital metrics used in the media industry and how they drive action.
• Assist with various cross-functional Customer Experience initiatives related to CBC’s video streaming (Gem) and News products.
• Learn how to confidently read and act on performance dashboards.
• Understand the fundamentals of project management within a cross-functional team setting.
• Grow relationships with, and be supported by, mentors, trainers, peers, and Indigenous colleagues.
• Gain valuable professional experience.

Your Role:

As an Analyst, Digital Customer Experience you will work with data and learn how to use digital metrics to understand user behaviour, measure outcomes and recommend courses of action. You will learn the fundamentals of project management by assisting with various cross-team initiatives that aim to improve the customer journey and support business goals.

To apply, please submit:

• A resume
• A slide deck presentation telling us a bit about yourself: Why would you like to be part of this program? Why are you interested in working in the media? What hobbies, volunteer work or cultural activities do you take part in?

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

As part of our recruitment process, candidates who advance to the next

step will be asked to complete a background check. This includes:

• A mandatory Criminal record check.
• Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the

Diversity and Inclusion section

of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to

recruitment@cbc.ca

.

You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our

corporate website

. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on

conflicts of interest

. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Primary Location:

Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7

Number of Openings:

1

Work Schedule:

Full time