WHO WE ARE

Sylvan Learning is the leading provider of tutoring and supplemental education services to children of all ages, grades and skill levels. For more than 38 years, our highly personalized and proven approach to learning has helped more than two million students discover their true potential.

Our talented employees take pride in the impact they make each day. When you become a member of the Sylvan team, you will work with caring, bright, motivated people who share a passion for helping students build the skills, habits and attitudes they need to succeed in school and in life.

Ready to join our team? Apply today, and don't let this opportunity pass you by!

The Director's Assistant is responsible for delivering a high quality personal customer experience by ensuring that Sylvan education programs are delivered by teachers as designed and that the ongoing education needs of Sylvan families are met. To ensure a personal learning experience, the Director's Assistant monitors student performance, meets regularly with families, and reports to the Centre Director and Director of Education. The Director's Assistant also observes and coaches the teaching staff, ensuring robust instructional experiences. The Director's Assistant serves as the point-of-contact for customers and manages Centre operations.

ESSENTIAL JOB FUNCTIONS

• Communicates effectively with Sylvan families and provides a high level of customer service in person, via phone and via email
• Manages and delivers all conference activities such as preparing conference materials and meeting with parents to keep families informed and engaged
• Learns to deliver Sylvan programming effectively and spends time working with students each week to maintain high level of connection to programming
• Selects and hires teachers, ensuring that all new staff meet Sylvan hiring standards
• Provides initial and ongoing training/observes and coaches instructional staff on a regular basis to ensure that teachers follow sylvan’s Instructional Management guidelines and deliver instructional sessions that are balanced and robust
• Schedules and manages teaching staff to meet Centre needs and to control labour costs
• Monitors quality of educational programs to ensure student growth
• Develops and supports ongoing sales goals within the centre
• Other Administrative tasks as assigned
• Occasional offsite visits to schools, libraries, local community events, supply runs, etc

BENEFICIAL EXPERIENCE/KNOWLEDGE

• Bachelor's Degree or College Diploma in related field - preferred but not required
• Experience in supervisor/training role
• Previous customer/or sales experience
• Experience in an office setting
• Previous experience with communication via phone and email
• We will provide additional training for all aspects of the specific position

SKILLS AND ABILITIES REQUIRED

• Ability to engage, motivate, and inspire students to learn
• Ability to supervise, coach, and develop teachers/instructional staff
• Strong customer service, interpersonal, and communication skills
• Strong analytical and problem solving skills
• Ability to discuss and sell Sylvan products and services to new and existing customers
• Strong organizational skills; proven ability to manage multiple tasks and be flexible
• Self-sufficiency in ownership of work and tasks
• Ability to work collaboratively; strong team player
• Ability to work a flexible schedule, including evenings and occasional weekends
• Ability to work effectively with attention to detail
• Ability to obtain vulnerable sector police check
• Valid Driver's Licence and access to a vehicle

ABOUT YOU

You have exceptional organizational skills and can multi-task and re-prioritize like a pro. You demonstrate high level of accountability and ownership with little oversight. You have a proven ability to work in a fast-paced environment with changing priorities. You have a sincere willingness to pitch in wherever needed to help the team be successful in meeting our client’s needs. You are interested in going above and beyond to provide proactive support to senior management. You enjoy working with a variety of personality types and strive to provide a high level of customer service to all clients. You have some previous office experience but are eager to learn more. You are highly motivated and are interested in opportunities to expand your role within the company. You are very flexible and able to adapt quickly. You are able to work effectively with great attention to detail. You are interested in learning more, taking on new responsibilities and transitioning into a full director role within the company. You are comfortable with a schedule that includes working until 8pm on weekdays as well as occasional Saturday mornings. You care about our students and truly want to help change their lives and the lives of their families.

WHAT YOU GET

Salary of $41000-$44000 depending on experience and will start with two weeks paid vacation time. Ongoing opportunities for bonus salary and bonus paid vacation days.

Ongoing opportunities to expand within the organization. Full scholarship to Sylvan Learning programs for children. Flexibility with scheduling and time off.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

Job Type: Full-time

Salary: $41,000.00-$44,000.00 per year

Job Types: Full-time, Permanent

Pay: $41,000.00-$44,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Flexible schedule
• On-site parking
• Paid time off
• Tuition reimbursement

Schedule:

• 10 hour shift
• 8 hour shift

Education:

• Secondary School (required)

Experience:

• office: 1 year (preferred)
• education related: 1 year (preferred)

Work Location: In person

Application deadline: 2025-07-20
Expected start date: 2025-08-05