Top Benefits
About the role
Who We Are
Founded in 2016, Jumper Media helps local businesses gain the visibility they deserve. We’re driven by a commitment to deliver 10x more value than expected—and we do it with energy, curiosity, and a passion for making a meaningful impact in the lives of our clients.
What We’re Looking For
We’re on the hunt for a proactive and bilingual (Spanish-English) Customer Success Specialist to join our Jumper Local team.
The ideal candidate is joyful, professional, enthusiastic, and fully committed to helping our clients succeed. You’ll play a key role in guiding them through our platform, helping them optimize their online presence, and resolving their questions or concerns.
While prior experience in Google Business Profile optimization and local SEO is a plus, we’re also open to candidates who are excited to learn and grow in this field.
Key Responsibilities
- Provide high-quality, responsive support to Jumper Local clients via email, chat, and phone (in both English and French).
- Guide clients in navigating and using our SaaS platform effectively.
- Troubleshoot account and technical issues, delivering timely and effective resolutions.
- Educate clients on best practices for managing their Google Business Profiles and improving local SEO.
- Maintain clear and accurate records of client interactions, feedback, and support resolutions.
- Collaborate with internal teams to resolve escalations and improve customer experience.
- Manage a portfolio of 100+ clients from onboarding to retention, including regular video check-ins and CRM updates.
Qualifications
- Fluent in French and English (written and spoken)—required.
- Experience in customer support, ideally in a SaaS, digital marketing, or SEO-focused company.
- Familiarity with Google Business Profiles and local SEO concepts is helpful but not required.
- Excellent communication skills with the ability to simplify technical information.
- Strong problem-solving abilities and a customer-first mindset.
- Fluent in English (verbal and written) and Spanish (almost native)
Our Awesome Perks
- 15 days PTO
- Fully remote work setup
- Monthly bonuses
- A fun, supportive team that rewards awesomeness with more awesomeness
Top Benefits
About the role
Who We Are
Founded in 2016, Jumper Media helps local businesses gain the visibility they deserve. We’re driven by a commitment to deliver 10x more value than expected—and we do it with energy, curiosity, and a passion for making a meaningful impact in the lives of our clients.
What We’re Looking For
We’re on the hunt for a proactive and bilingual (Spanish-English) Customer Success Specialist to join our Jumper Local team.
The ideal candidate is joyful, professional, enthusiastic, and fully committed to helping our clients succeed. You’ll play a key role in guiding them through our platform, helping them optimize their online presence, and resolving their questions or concerns.
While prior experience in Google Business Profile optimization and local SEO is a plus, we’re also open to candidates who are excited to learn and grow in this field.
Key Responsibilities
- Provide high-quality, responsive support to Jumper Local clients via email, chat, and phone (in both English and French).
- Guide clients in navigating and using our SaaS platform effectively.
- Troubleshoot account and technical issues, delivering timely and effective resolutions.
- Educate clients on best practices for managing their Google Business Profiles and improving local SEO.
- Maintain clear and accurate records of client interactions, feedback, and support resolutions.
- Collaborate with internal teams to resolve escalations and improve customer experience.
- Manage a portfolio of 100+ clients from onboarding to retention, including regular video check-ins and CRM updates.
Qualifications
- Fluent in French and English (written and spoken)—required.
- Experience in customer support, ideally in a SaaS, digital marketing, or SEO-focused company.
- Familiarity with Google Business Profiles and local SEO concepts is helpful but not required.
- Excellent communication skills with the ability to simplify technical information.
- Strong problem-solving abilities and a customer-first mindset.
- Fluent in English (verbal and written) and Spanish (almost native)
Our Awesome Perks
- 15 days PTO
- Fully remote work setup
- Monthly bonuses
- A fun, supportive team that rewards awesomeness with more awesomeness