Bilingual Care Coordination Worker, Coordinated Access
Top Benefits
About the role
Location: Ottawa, Ontario
Reports to: Coordinator, Mental Health
Employment Status: Full-Time Permanent
Bargaining Unit Status: Included
Salary: $70,907.20 - $85,155.20
Language requirements: English is essential, French is essential
Bona fide occupational requirement (BFOR): N/A
Schedule: 40 hours per week - Monday to Friday
Competition Number: 25-094
Closing Date: August 31st, 2025
Vacancy: Yes
Posting stage: Internal/External
About us:
Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at‑risk individuals aged 12+ and their families every month. YSB employs 400 caring professionals in a unionized environment in over 21 locations across Ottawa.
Reporting to the Coordinator, Mental Health, the Care Coordination worker is responsible for facilitating client access to services, monitoring program outcomes and actively contributing to the effective administrative functioning and operations of the program.
Principal Duties:
- Awareness of developments/changes in the community pertaining to the service system and client needs
- Review client data to determine eligibility for referral
- Collaborate with referring agency to work towards resolution and ensure most efficient/appropriate referral process is accessed
- Prepare and facilitate case planning meetings
- Determine/Invite appropriate members for case planning meetings
- Develop client service plans
- Present cases to the resolution committees and ensure on-going liaison with them
- Promote collaboration between various service providers in order to develop flexible and creative service plans
- Promote philosophy of access and resolution functions to agencies and the community at large
- Support One Call/One Click activities; including providing short term case coordination and brief therapeutic support
- Advocate for access to services on client’s behalf
- Monitor flex funds expenditures
- Develop / revise / review and implement necessary program monitoring system
- Monitor service plan implementation and outcome
- Conduct follow-ups in accordance with the program policy
- Monitor program data-base
- Analyze program evaluation feedback and outcome data to develop reports
- Ensures both electronic and physical client files are up to date, maintained and handled within established practices
- Follow safe work practices as established by the Bureau and the Program
Job Specifications / Qualifications
- Master’s degree in Social Work/Psychology or relevant field preferred
- Bachelor’s degree in Social Work/Psychology or relevant field, equivalency may be considered
- Must be registered and in good standing with a college
- Minimum 5 years work experience in relevant Social or Mental Health related discipline
- Knowledge of local community and social service system
- Demonstrates decision making and problem-solving skills
- Proven organizational and administrative skills
- Demonstrates strong interpersonal skills and collaborative abilities
- Strong written and verbal proficiency in English and French mandatory.
- Experience in group facilitation
- Broad cross-sectoral experience would be an asset
Additional Qualifications:
- Successful applicants will be required to provide a clear Criminal Record Check, Vulnerable Sector Check or Broad Police check obtained within the past six (6) months, as a condition of employment with YSB.
- To confirm language proficiency required for this position, successful candidates may be requested to undergo an oral and written assessment conducted by a third-party provider, arranged by YSB. Candidates must meet the minimum required linguistic profile before their employment start date. Formal education may be considered as sufficient demonstration of language proficiency, but is subject to review.
Disclaimer:
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.
What we offer:
- An opportunity to join a vibrant team and be part of truly meaningful and rewarding work;
- 15 days of annual vacation + 1 personal day;
- 100% YSB-paid group health benefits;
- Pension plan from Day 1;
- A team where you get to be yourself everyday and where you have the freedom to innovate.
Join us!
If you think this vacancy is a good fit, we would love to hear from you. Please visit the career section of our website to submit your resume and one-page cover letter. Don’t just tell us what we want to hear, tell us your story and why you would make a great addition to our team.
We know applying to a job takes time and thank all candidates for their interest. While we are not able to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do our best to provide feedback if that can be helpful. Please be advised that although ADP has embedded AI functions YSB does not use this AI function to make hiring decisions. All recruitment decisions including the screening of applications are made by our hiring team, who review each application with care and consideration. We value the individuality and potential of each applicant and strive to create an inclusive hiring experience. If you have any questions about our recruitment practices, we encourage you to reach out to our Talent Acquisition Coordinator.
At YSB, we are committed to building a workforce that reflects the diversity of our community. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from the LGBTQ community and/or people with intersectional identities. Accommodation will be made available for applicants with a disability throughout the hiring process, kindly make your needs known in advance.
All interested candidates are encouraged to apply. In the event a qualified candidate is not found, candidates that do not meet the qualifications indicated on the posting may be considered. Qualified candidates may be contacted at any time throughout the application window, upon the closing date.
About Youth Services Bureau of Ottawa
For over 50 years, the Youth Services Bureau of Ottawa has been empowering and serving youth in Eastern Ontario. We offer an accessible and non-judgmental place for youth and families to get the support they need. YSB serves thousands of youth and families every month.
YSB understands that all young people are unique, and our dedicated counsellors and youth workers are here to help them discover their own way, one day at a time. Our trained, professional staff do more than offer programs—we connect youth to options, opportunities and hope for the future.
YSB serves youth aged 12 and older with difficulties affecting their physical and/or emotional well being and development. We support youth in making positive health and lifestyle decisions.
Bilingual Care Coordination Worker, Coordinated Access
Top Benefits
About the role
Location: Ottawa, Ontario
Reports to: Coordinator, Mental Health
Employment Status: Full-Time Permanent
Bargaining Unit Status: Included
Salary: $70,907.20 - $85,155.20
Language requirements: English is essential, French is essential
Bona fide occupational requirement (BFOR): N/A
Schedule: 40 hours per week - Monday to Friday
Competition Number: 25-094
Closing Date: August 31st, 2025
Vacancy: Yes
Posting stage: Internal/External
About us:
Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at‑risk individuals aged 12+ and their families every month. YSB employs 400 caring professionals in a unionized environment in over 21 locations across Ottawa.
Reporting to the Coordinator, Mental Health, the Care Coordination worker is responsible for facilitating client access to services, monitoring program outcomes and actively contributing to the effective administrative functioning and operations of the program.
Principal Duties:
- Awareness of developments/changes in the community pertaining to the service system and client needs
- Review client data to determine eligibility for referral
- Collaborate with referring agency to work towards resolution and ensure most efficient/appropriate referral process is accessed
- Prepare and facilitate case planning meetings
- Determine/Invite appropriate members for case planning meetings
- Develop client service plans
- Present cases to the resolution committees and ensure on-going liaison with them
- Promote collaboration between various service providers in order to develop flexible and creative service plans
- Promote philosophy of access and resolution functions to agencies and the community at large
- Support One Call/One Click activities; including providing short term case coordination and brief therapeutic support
- Advocate for access to services on client’s behalf
- Monitor flex funds expenditures
- Develop / revise / review and implement necessary program monitoring system
- Monitor service plan implementation and outcome
- Conduct follow-ups in accordance with the program policy
- Monitor program data-base
- Analyze program evaluation feedback and outcome data to develop reports
- Ensures both electronic and physical client files are up to date, maintained and handled within established practices
- Follow safe work practices as established by the Bureau and the Program
Job Specifications / Qualifications
- Master’s degree in Social Work/Psychology or relevant field preferred
- Bachelor’s degree in Social Work/Psychology or relevant field, equivalency may be considered
- Must be registered and in good standing with a college
- Minimum 5 years work experience in relevant Social or Mental Health related discipline
- Knowledge of local community and social service system
- Demonstrates decision making and problem-solving skills
- Proven organizational and administrative skills
- Demonstrates strong interpersonal skills and collaborative abilities
- Strong written and verbal proficiency in English and French mandatory.
- Experience in group facilitation
- Broad cross-sectoral experience would be an asset
Additional Qualifications:
- Successful applicants will be required to provide a clear Criminal Record Check, Vulnerable Sector Check or Broad Police check obtained within the past six (6) months, as a condition of employment with YSB.
- To confirm language proficiency required for this position, successful candidates may be requested to undergo an oral and written assessment conducted by a third-party provider, arranged by YSB. Candidates must meet the minimum required linguistic profile before their employment start date. Formal education may be considered as sufficient demonstration of language proficiency, but is subject to review.
Disclaimer:
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.
What we offer:
- An opportunity to join a vibrant team and be part of truly meaningful and rewarding work;
- 15 days of annual vacation + 1 personal day;
- 100% YSB-paid group health benefits;
- Pension plan from Day 1;
- A team where you get to be yourself everyday and where you have the freedom to innovate.
Join us!
If you think this vacancy is a good fit, we would love to hear from you. Please visit the career section of our website to submit your resume and one-page cover letter. Don’t just tell us what we want to hear, tell us your story and why you would make a great addition to our team.
We know applying to a job takes time and thank all candidates for their interest. While we are not able to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do our best to provide feedback if that can be helpful. Please be advised that although ADP has embedded AI functions YSB does not use this AI function to make hiring decisions. All recruitment decisions including the screening of applications are made by our hiring team, who review each application with care and consideration. We value the individuality and potential of each applicant and strive to create an inclusive hiring experience. If you have any questions about our recruitment practices, we encourage you to reach out to our Talent Acquisition Coordinator.
At YSB, we are committed to building a workforce that reflects the diversity of our community. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from the LGBTQ community and/or people with intersectional identities. Accommodation will be made available for applicants with a disability throughout the hiring process, kindly make your needs known in advance.
All interested candidates are encouraged to apply. In the event a qualified candidate is not found, candidates that do not meet the qualifications indicated on the posting may be considered. Qualified candidates may be contacted at any time throughout the application window, upon the closing date.
About Youth Services Bureau of Ottawa
For over 50 years, the Youth Services Bureau of Ottawa has been empowering and serving youth in Eastern Ontario. We offer an accessible and non-judgmental place for youth and families to get the support they need. YSB serves thousands of youth and families every month.
YSB understands that all young people are unique, and our dedicated counsellors and youth workers are here to help them discover their own way, one day at a time. Our trained, professional staff do more than offer programs—we connect youth to options, opportunities and hope for the future.
YSB serves youth aged 12 and older with difficulties affecting their physical and/or emotional well being and development. We support youth in making positive health and lifestyle decisions.