Job Type: Permanent Full-Time (Tuesday to Saturday : Rotating every 4 weeks between 7am - 3pm and 3pm - 11pm)

Pay: $60,398 per year

About the Role

We are looking for an Outreach Team Lead to join our Leadership team. Team Leads provide supervision, mentorship, and leadership to front line staff while also supporting the delivery of direct services. In this role, you will be instrumental in guiding a team that responds to vulnerable individuals in the community, with the goal of building trust, reducing barriers, and connecting clients to housing, treatment, and health services.

As part of the Leadership team, you will support operations by responding to crises, conducting performance reviews, debriefing staff, hiring, and providing high quality care alongside the front line. You will also partner with community agencies, police, EMS, and Transit to create collaborative strategies for client support. In this role, your responsibilities would include the following:

• Provide coaching, training, supervision and verbal discipline to front line staff

• Conduct performance reviews, assist with hiring interviews, and make recommendations on probation or termination

• Support team members during crisis situations and conduct debriefings afterward

• Ensure accurate scheduling and shift coverage through ShiftLink

• Update Dayforce with attendance codes to ensure staff are paid appropriately

• Conduct monthly check-ins with part-time and casual staff

• Oversee and manage program resources and supplies, including submitting purchase orders

• Report to the Program Manager or HR on team functioning or staff issues of a serious nature

• Provide input and updates to Program Managers for reports and funding requirements

• Support client housing efforts, including completing housing assessments (NSQs)

• Engage in public education, volunteer training, and relationship-building with other community agencies

• Respond to concerns from businesses and community stakeholders on behalf of Alpha House

• Maintain safety and infection prevention procedures, including decontamination protocols

• Leading and modeling non-judgmental, client-centered care using a harm reduction and trauma-informed lens

About You

• Minimum two years of experience successfully leading a team

• At least four years of experience in addictions, mental health, homelessness or working with Indigenous populations

• Post-secondary education in a relevant field from a publicly funded institution (minimum two-year diploma; bachelor's degree preferred; those in progress may be considered)

• Strong understanding of harm reduction, withdrawal management, trauma-informed care, and recovery-oriented systems

• Proven crisis intervention and de-escalation skills

• Experience supervising and debriefing staff or facilitating groups

• Compassionate, non-judgmental, and supportive toward vulnerable populations

• Excellent communication, conflict resolution and organizational skills

• Able to maintain confidentiality, accountability, and act with professionalism

• Proficient with MS Word, Outlook, and Excel

• Understanding of FOIP and the Protection of Persons in Care Act

Position Requirement

• Class 5 (non-GDL) driver’s license; willing to obtain a Class 4 license (Alpha House will cover cost of exam upon successful completion)

• COVID-19 vaccination proof required

• Valid Vulnerable Sector Search (within the last six months) with no material findings

• FOIP Certification and “It’s Your Move” or equivalent Patient Lift training

• Ability to physically assist clients from prone to sitting or standing positions

• Must be able to drive an agency van and use own vehicle for work if needed

• Outreach Team Leads must be available for day and evening shifts on rotation

About Alpha House:

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability. We believe in meeting people where they are at and offering practical, compassionate, and professional support throughout their journey.

Benefits of working at Alpha House

• Meaningful work supporting vulnerable populations

• Medical and Dental Benefits after six months of continuous work

• Personal development and training opportunities

If this role sounds like something you are interested in, we urge you to apply!